Post on 12-Nov-2014
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Outsourcing of Infrastructure Outsourcing of Infrastructure Management Services Management Services
& & Business OpportunitiesBusiness Opportunities
Ravi Roshan_07030241026_SCIT-ITBM(2007-09)Ravi Roshan_07030241026_SCIT-ITBM(2007-09)
Analysis of the topic:Analysis of the topic:
Scope Scope ObjectiveObjective
Business Scope of IMS Outsourcing
Recent developments in future trends
Marketing Strategies in the sector
Target market for IMS providers
Defining rules and need of outsourcing
Penetrating into the market
Evaluating new trends in market
Analysis of the topic:Analysis of the topic:
MethodologyMethodology
Primary DataPrimary DataSecondary DataSecondary DataVerification of SourceVerification of Source
Analysis of the work done:Analysis of the work done:
Infrastructure Management Services –An IntroductionInfrastructure Management Services –An Introduction
Market Analysis & Business OpportunitiesMarket Analysis & Business Opportunities
Evaluating AlternativesEvaluating Alternatives
Purposed SolutionsPurposed Solutions
Compliances & Audit ServicesCompliances & Audit Services
Learning & ConclusionLearning & Conclusion
ReferencesReferences
IMS may include: help desk IMS may include: help desk services, asset and configuration services, asset and configuration management, desk side support, management, desk side support, network management, server network management, server management, security management, security management, application management, application monitoring, end-user computing monitoring, end-user computing and data centre management.and data centre management.
Outsourcing of these services are Outsourcing of these services are done based on various needs, done based on various needs, situation and other compelling situation and other compelling factors.factors.
A typical IMS provider offer A typical IMS provider offer following services under the following services under the umbrella of “Infrastructure umbrella of “Infrastructure
Management Services”.Management Services”.
•IT Infrastructure Designing and IT Infrastructure Designing and Management servicesManagement services•Network Infrastructure Network Infrastructure
ManagementManagement•Security Infrastructure Security Infrastructure
ManagementManagement•Remote Infrastructure Remote Infrastructure
ManagementManagement
Market Analysis & Business Opportunities:Market Analysis & Business Opportunities:
Source : Zinnov-A management consulting firm Source: http://www.cisco.com/en/US/technologies/collateral
/tk869/tk769/white_paper_c11-466573.html
1. Close to 50 percent of organizations planning to offshore multiple service lines in the next 12 months were likely to consider new vendors. There is a need for one-stop partners with wider portfolios.
2. Over 87 percent of respondents planned to increase the IT global sourcing spends in the next 12 months
3. On an average, organizations were likely to increase their offshore outsourcing spend by 34 percent
The big spenders: Percentage of respondents planning to increase spends:
Manufacturing: 80 percent. Of these, 50 percent plan to outsource IT infrastructure Pharmaceutical: 75 percent. Of these, 75 percent plan to outsource IT infrastructure Telecommunications: 87 percent. Of these, 17 percent plan to outsource IT infrastructure
Market Analysis & Business Opportunities:Market Analysis & Business Opportunities:
Market Analysis & Business Opportunities:Market Analysis & Business Opportunities:
Industry dynamics highlight that in 2007 India based vendors have grown their IMS revenues by 70 percent, while it still accounts for a small percentage (an average of 5% to 10%) of the
total revenue of IT players. As a result of which some of the big IT companies like Wipro and Satyam have acquired international IMS companies to expand and grow their size to get International footprint.
(Wipro Global IMS Survey Report)
Evaluating Alternatives:Evaluating Alternatives:
•Virtual Infrastructure : Lets us share our physical resources of multiple machines across our entire infrastructure.
•RMS: Day–to–day management of IT infrastructure requirements of an organization from a remote location
•Infrastructure- as- a – Service : A preconfigured, shared, secure, high–availability environment that outsourcing clients can access for long– and short–term capacity for their business applications
•SaaS Model: A web based service platform
Purposed Solutions:Purposed Solutions:
Medium Medium EnterpriseEnterprise SmallSmall
•Can manage in-house IT•Outsource non-core activities•Business Line is important•Long run Cost-Benefit Analysis•Virtual Infrastructure
•Tough manage in-house IT•Outsource non-core activities•Business Line is important•Cost-Benefit Analysis•SaaS Model
•Can’t manage in-house IT•Outsource is only option•Business Line is important•Cost Saving•Infrastructure –as- a service
Cost arbitrage and talent unavailability are the two major drivers for IMS outsourcing.Cost arbitrage and talent unavailability are the two major drivers for IMS outsourcing.
Compliance & Audit Services:Compliance & Audit Services:
IT Security AuditIT Security AuditIT Security ComplianceIT Security Compliance
•Compliance to standard & regulations
•Compliance to organizational IT•Security Standard Definitions
•Security Workshops
•Threat & Risk Assessment•Security Policy Audit•IT Controls Audit
•Security Process Assessment
Learning & Conclusion:Learning & Conclusion:
ConclusionConclusion
LearningLearning
•Infrastructure Management: Deployment, Monitoring, Control, Protection, Optimization, Integration
•Infrastructure Mapping•Business & Technology Application
•Recent Trends
•Cost, Ability, Core Competency, Line of Business are the major factors•Enterprise, Mid-Size, Small Scale have different types of requirements•Accurate data for future predication in volatile technology market is
must•An IMS provider should include latest technology in their offerings
References:References:
•http://www.outsource2india.com/software/infrastructure-management.asp
•http://www.google.co.in/search?
hl=en&q=Infrastructure+Management+Service+
+auditing&btnG=Search&meta=
•http://www.indiabizclub.com/pf/product_Infrastructure.htm
•http://www.microland.com/infrastructure-management/security-
management/it-security-compliance-and-audit-services.html
•http://technet.microsoft.com/hi-in/library/cc196387(en-us).aspx
•http://en.wikipedia.org/wiki/ITIL
•http://search.techrepublic.com.com/search/
it+infrastructure+management.html
•http://voicendata.ciol.com/