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INSPIRER
2015 AFRICAAWARDS FORENTREPRENEURSHIP
CMMIAPPRAISAL2015
INSTITUTIONALALLIANCES
CONTENTS
NEWS AND ACHIEVEMENTS 02
TECHNO BRAIN FOUNDATION 04
NEW WINS 07
EMPLOYEE SPEAK 08
EVENTS 09
NEW APPOINTMENTS 13
TRAINING DIVISION 14
BPO DIVISION 19
Through this issue, we would like to appreciate and acknowledgeyou for putting forth your best last year. We wish you nothing short
of success and prosperity this year.
Happy New Year!
2015 Africa Awards for Entrepreneurship
The Africa Awards for Entrepreneurship (AAE) recognizes business leaders who demonstrate
innovation, profitability and excellence while serving as role models to inspire the next generation of entrepreneurs. Manoj Shanker, CEO of Techno Brain was selected as a finalist for the Transformational Business Award. Techno Brain
and Manoj Shanker were recognized for employing internationally recognized projects and IT training in
the continent of Africa, thereby empowering its clients to access increased prosperity.
CMMI Appraisal Level 5, 2015
Techno Brain’s Research and Development Centre has been appraised at level 5 of the Capability Maturity Model Integration (CMMI) institute thus making it the only country in Sub-Saharan Africa to achieve this. At this level, an organization continually improves its processes based on a quantitative understanding of its business objectives and performance needs. The organization uses this quantitative approach to understand the variations inherent in the process and the causes of process outcomes.
News & Achievements
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EarmarkedforGreatness
Microsoft Award 2015
Techno Brain has been recognized by Microsoft for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology. We have won three prestigious awards:
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Techno Brain FoundationTREE PLANTING CAMPAIGN
BURUNDI Techno Brain Burundi planted 500 trees , and the aim was to prevent
constant landslides and erosion in the area near the city.
ETHIOPIA
Techno Brain Ethiopia partnered with City Administration of
Debrezeit to plant 1000 trees.
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KENYA
Techno Brain Kenya partnered with Kijabe Environment Volunteers (KENVO) to plant
3000 trees.
MALAWI
Techno Brain Malawi partnered with the Lilongwe Water Board and the Office of the President to plant 5000 trees. The Techno Brain team planted 2000 trees during this
event. The guest of honour was Chief of Staff, Mr. George Mkondiwa.
UGANDATechno Brain Uganda partnered with the National Forestry Authority to plant 5000 trees. The event
was presided over by TBUL representative Mr. Rajeev, Mr. Odeke, NFA Marketing Manager and a
representative of the local community, each of whom planted a tree signifying the new
relationship between both organizations.
USATechno Brain USA supported the planting of 15000 Longleaf Pine trees on Goethe State
Forest.
Sibebe is a granite mountain in Swaziland, located 10km from the capital city Mbabane. It is the second largest monolith in the world and the largest exposed pluton, rising 350m above the valley of the Mbuluzi River. It is also known as “Bald Rock”. The Mbabane-Mbuluzi Rotary Club organizes an annual fund-raising walk up Sibebe Rock called the Sibebe Survivor, in which thousands of people take part each year. Sibebe also gives its name to a lager produced by Swaziland Beverages, called Sibebe Premium Lager. TBL
Swaziland partook in the Survivor Challenge this year as part of its Corporate Social Responsibility.
SUPPORTING A SOCIAL CAUSE
Sibebe Campaign, Swaziland
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Microsoft through its partners has been supporting various community based initiatives in
Kenya. To further strengthen this practice, Kunle Awosika and his team planned to visit
Machakos School for the Deaf on 13th November, 2015 as part of their Microsoft
Employee Volunteer Initiative. We were invited to participate in this initiative as
Microsoft’s key partners. This provided an avenue for Mentorship, personal learning
and understanding the needs of the community and find ways to help and
engage the communities achieve solutions.
We had also planned to pay a courtesy call to the Governor, Machakos County as part of our
itinerary but unfortunately he was not available to meet. We however visited the County Minister
for Education, Youth and Social Welfare, Ms. Helena Kiilu.
Mentorship & Volunteer Initiative,Kenya.
July 2015
Adopt A School ProgramThome Day Sec School ,
Kenya.July 2015
The Adopt a School Program is an initiative of I Choose Life (ICL) Africa under their Jielimishe
Project which seeks to promote education for girls in Rural Kenya. ICL Africa invites corporates to adopt schools and provide support in terms of
Mentorship for students, Physical Facilities and Financial Assistance for students in rural and remote
areas in Kenya. Techno Brain adopted Thome Day Secondary school in 2014, a learning institution in
Laikipia with a population of approximately 150 students.
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Ministry of EnergySharePoint - February UGANDA
INDIA
Air IndiaMicrosoft Licencing - December
Small Farmers Agricultural ConsortiumNational Agricultural Market Portal Development - December
SECL Southern Eastern Coal Field Limited ChhattiagarhIntegration of Vehicle Tracking System- December
MALAWIMalawi Revenue AuthorityIntegrated Tax and Administration System - December
ZAMBIAZambia Revenue AuthorityCase Management System – February
Lusaka Trust HospitalHealth fore – March
Rural Electrification AuthoritySharePoint -June
ZESCO LtdCobit -July
New Wins
ETHIOPIATrans EthiopiaERP (Microsoft Dynamics Navision) - August
Oromia International BankMobile and Agent Banking - February
NIB Insurance CompanyCore Banking - February
Ethiopia TelecomBusiness Intelligence and Data warehousing - December
Samaritan’s PurseInspire HRM – May USA
Almasi BeveragesERP (Microsoft Dynamics Nav and Inspire) January
Kirinyaga CountyERP (County Business) - March
Kwale CountyRevenue Collection System (County Business) - March
Communication Authority of Kenya MEsure - April
Community Development FundSerenic NAV - March
Mombasa CountyGIS Based Revenue Management System- December
BRCK KenyaERP - Dynamics NAV Cloud- December
Kenya Deposit Insurance CorporationSupply & Implementation of an intergrated ICT solution to support the corporation fund management - December
KENYA
National Bureau of StatisticsBI and Data Warehousing
Rural Energy Agency (REA)ERP System with HRMS - December
NSSF National social security fundConsultancy Services for Implementation of Oracle E-Business Suite - November TANZANIA
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Sakhile KhumaloAssociate Functional Consultant, Swaziland
In the time I have spent as a part of Techno Brain, I have been exposed to many different aspects of the IT business and the diversity of the company itself. My skills have been greatly
improved, and broadened. All the staff that I have worked with have been friendly and quite happy to assist in their areas of experience where needed thus growing my knowledge base
and also improving people skills in general. It has been an eye opening and quite educative experience so far.
Working together we all strive to meet the goals that have been set, but at the same time, you also gain experience and personal growth, not forgetting learning about the diversity that brings
in a splash of color into the whole experience.
Sibonginkosi Siyabonga ShongweTechnical consultant, Swaziland
I am glad to be part of Techno Brain group, which has a diverse pool of employees. The company made me a SharePoint specialist, through which I have groomed my career and
personality. Today I have a personal house building project that the company is assisting me with, by providing affordable loans. TBL has made it easy for me to do studies to increase my
level of skills in development, one of them being project management. Through systems support I learn project management at its best.
We as a team, more importantly as a family can achieve more so long as we keep united as we are.
Employee Speak
Florence BugembeSBU Bid Manager, Uganda
The diversity in Techno Brain is unmatched in the IT industry in Africa. This has exposed me to various learning paths while experiencing new challenges from working in over 20
African countries.
If you have a passion for what you do, this is the best company to challenge you and grow your passion into a successful career.
Jean Eric Claude MudacumuraSystem Administrator, Rwanda
I am blessed to be part of Techno Brain Group, which is well versed with knowledgeable and experienced employees. Techno Brain helped me to know my career mission and how to pursue it with vigor. It has also helped me take career development risks and has boosted my
confidence. Learning more, every day to advance my career. With Techno Brain, I have had an opportunity to be involved in various IT solutions as a System Administrator, Project Planning
and implementations and so much more.
Working hard with ambition is one of many windows to help you achieve the objectives. Working together as a team, is another big key to achieve the goals. So, together in Techno Brain, we will
achieve more and deliver high quality solutions and meet our client’s expectations.
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Events
Mentoring, Nurturing and Empowering women in IT Pink Potential, Nairobi, Kenya.9th October 2015
An event for women in IT, to Mentor, Nurture and Empower women working in IT by developing an active mentorship network where women in leadership can engage with and nurture aspiring young women; Create a warm platform where women can share and raise awareness of the challenges that are specific to professional women, working mothers and female
students in the IT industry; Recognize and celebrate IT women who are making a difference in their world; Inspire more women into an IT career trajectory and leadership.
Future Leaders ProgramNairobi, Kenya
27th October 2015
The Future Leaders’ Program 2015 was a great kick off and foundation for Leadership Development in Techno Brain. The process leading to the Leadership Development Academy (Centre) has been challenging but the success of the LDC makes the journey we have walked worthwhile. The LDC was a non-academic,
engaging and experiential two weeks period where mind-sets were reshaped, new bonds formed and a new
leadership culture conceived.
The main aim of FLP is to ensure that Techno Brain is deliberately producing leaders who have what it takes to
lead the business, the industry, the country and the continent in the future. The LDC set the pace for the 2015
Future Leaders batch.
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Events
Dynamic Cloud Solutions,Nairobi, Kenya.
22nd September 2015
Cloud JumpStart –“Making Customer Connections that Count” is a joint event between Techno Brain
and Microsoft bringing together key stakeholders in the banking & Insurance sector to learn how
Microsoft Dynamics CRM Online can add value to their business by building long-lasting customer
relationships and increase sales.
Customer connections that count Cloud Jumpstart, Nairobi, Kenya.
28th October 2015
Cloud JumpStart –“Making Customer Connections that Count” is a joint event between Techno Brain
and Microsoft bringing together key stakeholders in the Manufaturing, Banking & Logistics sector to
learn how Microsoft Dynamics ERP, CRM Online, can transform their business to an intelligent business
using and increase sales.
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Building Unforgettable Customer Experiences,Nairobi, Kenya.23rd October 2015
Techno Brain in association with Microsoft held an Office 365 Jump Start Event targeting the public sector. This was an exclusive opportunity for presentation of Microsoft’s Cloud Productivity solution on Microsoft Dynamics CRM Online and
Office 365.
A stride guaranteed to set you apart ,Ethiopia,22nd October 2015
Techno Brain / Microsoft shared Presentation on Cloud, O365, CRM, Dynamics AX, Microsoft Azure.
Create lead generation and focus on the tools available from cloud and ERP.
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HR Winners Africa Conference,Nairobi, Kenya11th - 12th November 2015
Sarah Richson, on behalf of Techno Brain, spoke at the Fleming Europe’s “HR Winners Africa
Conference”. Pinning focus on Techno Brain’s processes, she looked at:
• Why talent analytics can be HR‘s powerful sixth sense for
boosting organizational performance
• The Techno Brain data-driven approach to presenting
valuable information for effective management decisions
• Analyzing the skills and qualities of the present high
performers to predict successful future talent hot spots
in Africa
Talent management still remains a key element for
business success in the current economy as it allows
companies to retain top talent while increasing
productivity. Companies and HR managers need to respond
quickly to these trends and prepare for the new era with its
innovative ways of working, recruiting, coaching and
managing in order to attract and retain the right talent. This
conference was a great opportunity to network, exchange ideas
and take a closer look at current HR challenges and solutions.
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New Appointments
Patrick MalunguDirector-Training ,Kenya
Philip GitahiSales Head – Tax & Customs,Kenya
John NgigiGeneral Manager – PublicSector,Kenya
Christine TantuoCountry Director, Kenya
Richard BukuruFinance & AdministrationManager,Rwanda
Ms. Bethelhem Assefa Marketing ExecutiveTraining Division,Ethiopia
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Kenya Training Center has been awarded “ The Location of the Year “ in Middle East & Africa During New Horizons Conference 2015 - USA. Also, we received Best Sales AE Awards for the year 2014/15. ( 3
President’s / 2 Platinum / 1 Gold).
Institutional Alliances
We have successfully formed alliances with institutions across the region through which we continue to impart quality ICT training. These include:
• KCA University - Kenya• MUA University - Kenya• Africa Nazarene University - Kenya• USIU - Africa - Kenya• Pan African Christian University Kenya• Makerere University Business School - Uganda• TEVET - Malawi
Location of The Year Award, 2015
Training Division
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Team Building
Techno Brain -Training Division had their team building event on Saturday 19th at Elishama Green-Karen, Nairobi.
Send Off
Mr Moses – Driver in the Training
Division has retired after long
service – 9 years with the Group. He
was given a befitting send off during the
Kenya Training Division Team Building Activity.
Events
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STEM Empowerment,Ethiopia.
27th November 2015
Techno Brain Ethiopia conducted a STEM Outreach event in collaboration with Microsoft and Fawe-Ethiopia chapter
geared towards empowering bright academic students but with very little
knowledge of IT.
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Oracle Cocktail,Kenya.
29th October 2015
Techno Brain Training – Kenya held an Oracle Cocktail event on 29th October
2015. The main purpose of the event was to showcase Our Oracle training
capabilities, to educate Oracle System users on the latest in Oracle technology
development as well as have a one on one interaction with Oracle Experts.
Career Talk,Munali Girls Secondary School,
Zambia27th November 2015
Techno Brain was invited to give a talk at Munali Girls Secondary School. The aim of
the career talk was to sensitize Grade 12 students on the various IT careers available
in the industry. The specific course focus was TCICT target group for the seminar were the
grade 12 pupils. The total number of participants was 150+
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Malawi University of Science & Technology (MUST) Open Day,
Malawi.26th October 2015
We were invited to take part in the MUST Open Day held on 26th October 2015. The aim was for organizations to showcase
their products in relation to Science & Technology to secondary students. Techno
Brain being one of the global leading ICT Organization took lead at the Fair.
International Livestock Research Institute (ILRI)Training on ITIL Foundation
Techno ServeTraining on Adv. Excel 2010
Ethiopian Airports EnterpriseTraining on CCNA & MS-SQL Server 2008
ETHIOPIA
Ministry of FinanceSharePoint
Uganda PoliceMCSD
Rakai Health Services ProgramMCSD
Stanbic BankITIL Foundation
Huawei TechnologiesITIL Foundation
Smile TelecomMCSA
Signed MOU with MUBSUGANDA
New Wins
Rwanda Development Board (RDB)Frame work contract for one year for different IT Training professional courses with Vendors such as Microsoft, Cisco & ITIL.
Ministry of FinanceFrame work contract for one year for different IT Training professional courses with Vendors such as Microsoft, Cisco & Oracle.
RWANDA
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BPO Division
ICT BPO Conference,Uganda.
30th September - 2nd October
The two day event was expected to bring together ICT and outsourcing academicians, practitioners, researchers and policy makers from within the African continent and across the globe and focus on leveraging opportunities to create jobs, current best practices and exploring new innovations in the Outsourcing industry.
The Uganda Business Process Outsourcing Association (UBPOA), ICT Association of Uganda
(ICTAU), National IT Authority Uganda (NITA-U), Uganda Export Promotions Board and AVASANT of India
jointly organized the event.
Techno Brain’s role was in sponsorship of the cocktail and participation in a panel on “International Trade.”
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NGO Connect,Uganda.25th August 2015
Uganda Child Rights NGO Network (UCRNN) and Techno Brain’s Division of BPO/T4T (Technology for
Transformation) organized a T4T breakfast event to discuss how to identify the best of these evolving tools,
share best practices and bring them to scale.
Indo Africa Expo,KICC Conference Centre, Kenya.
28th – 29th September 2015
The focus of the forum was on building a synergy among India and African Countries to showcase
innovative as well as diversified products & services and to bring together thought-leaders across the
entire ICT value chain to discuss business solutions.Techno Brain was among the key sponsors. Country
Director of Kenya, Ms. Christine Tantuo spoke on leveraging Africa for Sustained Delivery, India as a Partner
& India as an Opportunity. We also showcased our wide range of products, services across the 3 distinct divisions of
Techno Brain.
Realtors Networking Breakfast, Kenya.
6th August 2015
To showcase comprehensive customer engagement suite that enables realtors to deliver consistent customer experience across channels in a cost-
effective and efficient manner.
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RWANDA
KENYA
Rwanda Development Board (RDB)BPO services with Techno Brain outsourcing the RDB call center to offer RDB services and market products offered by RDB.
Commercial Bank of Africa (CBA)Call Center services- Hello Doc product - July
Chase Bank (K) LtdCustomer Satisfaction survey Activities / Audit Consultancy & Supervisory support & training - July
Halifax Limited / HMK Investments LtdCall Centre Services- Social Media Support - July
HIVOS-s Partnership ProgrammeCall Center Services - August
Huduma KenyaCall center Solution - Build, Operate & Manage Model - BOM - August
MicrosoftHand and Eye Tagging - August
Research Solutions AfricaCall center services - August
Wananchi Group Kenya LtdConsumer Education on New Fibre Packages - August
Wananchi Group Kenya LtdCBL - VOIP Activations - August
UAP Insurance Company LtdProviding Contact Centre Services - October
Nairobi Security ExchangeContact center services demo - November
Intarget LtdResource cost for Inbound Call handling - December
New Wins
THANK YOUThank you for reading Inspirer - Volume 17. We will be back soon with more information in our
next edition.We’re always open to your feedback and suggestions to improve Inspirer, do let us know. Please
write to us at: marketing@technobraingroup.com
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