Top Digital Trends: 2010

#5: Build your community

#4: engage with the influencers

#3: Know your metrics

#2: Integrate!

#1: Build a strategy!

#1: Build a strategy!

active listening

#1: Build a strategy!

active listening

social media policy

#1: Build a strategy!

active listening

social media policy

organisation alignment

#1: Build a strategy!

active listening

social media policy

organisation alignment

business objectives

#1: Build a strategy!

active listening

social media policy

organisation alignment

business objectives

customer assessment

#1: Build a strategy!

active listening

social media policy

organisation alignment

business objectives

customer assessment

measurement

#1: Build a strategy!

active listening

social media policy

organisation alignment

business objectives

customer assessment

measurement

integration