Post on 29-Apr-2018
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Intercultural communication factors when assessing quality in higher education
Virginia Pattingale and Kevin Brett, University of
South Australia
Context
Separate research interests
Improving Intercultural communication as a key strategy in sustainability of international higher education.
An increase in free trade in education services will require efficient international and national QA systems, which acknowledge intercultural communication
Working on program evaluation and quality assurance particularly in transnational programs
Mega trends (after Knight)
increased demand – IDP statisticstrade liberalisationregulatory environmentcross border educationnational and international QA systemstransnational education both undergraduate and post graduate
Internationalisation
Jane Knight has updated a definition of internationalisation at the national, sector and institutional levels to one which identifies a process of integration. She says it is the process of integrating an international, intercultural, or global dimension into the purpose, functions or delivery of post secondary education.
Transnational Education as a major segment of Australia’s international education project
Reviewed in the light of cultural context and modifications Student support services Staff induction & development
What questions do we need to ask to ensure that the individual student’s intercultural needs are being met to enable the success of the educational learning program?
Assuring intercultural competence
Activity
Competency
Ethos
Curriculum DocsGraduate QualitiesStudent support
Communication skillsAbility to deal with intercultural stress
Policy documentsBilingual language frameworkProvision of resources
Quantitative measures of intercultural competence
Gudykunst’s (2001) Anxiety Uncertainty Management theory
Milton J Bennet -Developmental Model of Intercultural sensitivity (DMIS).
Hammer, Bennet and Wiseman(2003) Intercultural Development Inventory (IDI)
Kelley & Meyers (1992) Cross-Cultural Adaptability Inventory
W J Reddin - Culture Shock Inventory
Sampson and Smith(1957) - Worldmindedness Scale
Limitations
“… the empirical evidence in instruments and other methods of assessing intercultural sensitivity has been very limited to date.’ P 469
Paige, M.R., Jacobs-Cassuto, M., Yershova, Y.A., and DeJaeghere, J., (2003) Assessing intercultural sensitivity: an empirical analysis of the Hammer and Bennett Intercultural Development Inventory, Journal of Intercultural Relations, Vol 27 pp 467-486