Interlibrary Loan for Newbies and re:turnees

Russell Palmer

GOLD/GALILEO User’s Group Conference31 July 2009

Lyrasis Member Benefits

• Expanded education & consulting programs

• Innovative technology solutions

• Increase purchasing power

• Increased visibility with funders

• Greater capacity for innovation

• Extended networking opportunities

• Cost control through operational consolidation

Key sources for ILL info

• GOLD– http://www.georgialibraries.org/lib/gold/

• Lyrasis – http://www.lyrasis.org

• OCLC– www.oclc.org/resourcesharing

ILL-L e-mail list

• Maintained by WebJunction• Easy to manage subscription

(messages, digest, searchable archive)• Extremely helpful and informative

community

• Sign up here: • http://lists.webjunction.org/mailman/listinfo/

ill-l

ShareILL Wiki

• “a gateway to electronic and print resources pertaining to all aspects of interlibrary loan (ILL), document delivery, and resource sharing.”

• http://www.shareill.org

Other, specialized info

• ILLiad-L list: • http://listserv.vt.edu/archives/illiad-

l.html • ARIE-L list: • https://mailman1.u.washington.edu/

mailman/listinfo/arie-l • IDS toolkit: • http://toolkit.idsproject.org/ALA

The law of the land

• Interlibrary Loan Code for the United States

• http://www.ala.org/ala/mgrps/divs/rusa/resources/guidelines/interlibrary.cfm

• “This code establishes principles that facilitate the requesting of material by a library and the provision of loans or copies in response to those requests.”

The sheriff in this town

• GOLD Compliance Guidelines

• http://www.georgialibraries.org/lib/gold/gold_compliance/

Training

• Lyrasis offers a variety of resource sharing training classes, including:

• OCLC WorldCat Resource Sharing: The Basics

• OCLC WorldCat Resource Sharing: Beyond the Basics

• The Resource Sharing Detective • Using the OCLC WorldCat Resource

Sharing Direct Request Service

GOLD Facilitated Training

• Lyrasis partners with GOLD to offer training in a variety of areas each year!

• Keep an eye out here: • http://www.georgialibraries.org/lib/

training/

Pick my brain…

Packaging

Communication

OCLC Tips & Tricks

OCLC Support

• Now the primary contact for technical questions

• support@oclc.org• OCLC

– 1-800-848-5800 (toll-free U.S.)– Mon.-Fri.– 7 a.m.-9 p.m. (U.S. Eastern)

Lyrasis Support, OCLC

• Ordering• Billing• Quotes• Training

• New contact e-mail: membersupport@lyrasis.org

Your Issues

4 things to know

• Special thanks to Melissa Jackson at Armstrong Atlantic State University!

4 things

• Communication is important!• with your patrons• with your staff/co-workers• with other libraries

4 things

• Resource sharing thrives on good will– Work with your patrons when you can– willing to lend as well as borrow– Give favors when you can

4 things

• Be willing to ask for help– listservs– The Virginia Boucher book "Interlibrary

Loans Practices Handbook" – Wikis– ILL code on ALA page– Web resources– Each other! Me!

4 things

• Be consistent, but not inflexible– Sometimes you just have to say 'no’– Don't make 'no' your favorite word

Your Questions

Pick up the phone!

• Never hesitate to call another library with questions

• Never hesitate to call me at Lyrasis with Resource Sharing questions:

• 800-999-8558, ext. 4916• russell.palmer@lyrasis.org