1

Working with the statistics divisions- and external user satisfaction

Annegrete Wulffawu@dst.dk

2

Dissemination/kommunicatio

n

IT-division

Competences - responsibilities

3

Web site www.dst.dk

1 Webmaster 2 web editors/support 2 IT developers

Dissemination

StatBank www.statbank.dk

4 partly working with subject divisions1 infrastructure 1 strategies system developer1 IT developer

4

Subject pages (270) Contact person

Guidelines agreed

Web

5

Dissemination Structure Templates Link rules Alert the public if

closing Alert the public on

errors

Shared responsibility

Statistics divisions• Content• Selected tables (savend

queries)• Relevant links• English translation• Contact person• Inform dissemination on

errors

6

Standard metadata Decentralized maintained: 50 peolpe Centralized maintained: 4-5 people (Dissemination)

Local metadata : title, foot notes, variable names, value sets, quality declaration

Global metadata: variable names, value codes and texts, unit

Standardisation

7

Statistician

• Discuss table structure with Dissemination• Code lists in Danish and English

Dissemination

• Check if codes and variables exists• Create the table structure incl metadata

Statistician

• Load data and sets a publishing date• Check data are correct

StatBank – new tables

8

9

10

11

Weekly in Dissemination

Quality follow-up

12

Annual meetings (1 hour) 5-20 participants

Agenda: The statistical division’s plan for new tables Follow-up from previous year Specific challenges (wishes, needs, user feed-back) News and plans from Dissemination SDMX for Eurostat Any other business

Planning

13

For web update responsibilities

For statbank tables creation , updates and correctness of data

Access to not published data

Guidelines

14

Quick guide creating tables

15

Web analytics

Table retrievals

Media mentionings

Feed back to statisticians on use

16

Monthly article on external use of web and statbank Daily info on press mentionings of specific articles Monthly summary on press mentionings

Info to the organisation

17

18

19

Total Social statistics

Business statistics

Economics

Communication

Press mentioning of News releases

20

Priority sources for statistics

User satisfaction survey

0 200 400 600 800 1000

St. Tiårsoversigt

Statistiske Efterretninger

St. Årbog

Emnesider

Publ. om særlige emner

Nyt fra DST

Statistikbanken

1. prioritet 2. prioritet 3. prioritet Antal valg

21

How often du you use Statistics Denmark Which sources are 1, 2 and 3 priority Which subject areas are 1, 2 and 3 priority Are you satisfied with the length of time series Do you use the documentaion in Quality declarations Is it clear when statistics are released Is it easy to find what you need on dst.dk Is it easy to find what you need in StatBank Is it easy to reach the right people in Statistics Denmark

Background: municipalities + regions, ministeries, Organisations,Researchers,Students, Business, Media/press, Privat person

Questions

22

5 pct not satisfied with details 10 pct not satisfied with length of time series 25 pct use the Quality declarations 25 pct thinks it is not clear when data are released 14 % thinks it is hard to find on the web site 10 pct think it is hard to find in the StatBank 3 pct think it is hard to get in contact with people in

DST 4 pct are not general satisfied with our dissemination

Some results

23

Private person: 29 pct Business: 16 pct Students: 15 pct Municipalities: 11pct Education sector: 9 pct Organisations: 6 pct Press/ media: 5 pct Researchers: 5 pct Ministeries: 4 pct

Respondents (total 1569)