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©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com2
Bangalore.
.Mumbai
Dubai.Abu Dhabi.
Manama.
Muscat
.Riyadh.
About Intertec
• IT Systems Integrator since 1991
• 1,000+ customers from Government, Financial Services and Corporate sectors across the Middle East, India & UK
• Strong alliances with 20+ industry leaders such as HP, Cisco, Microsoft, Oracle, Infor, F5, LANDesk, Enghouse, Vmware, etc.
• ISO 9001:2008 certified
• Multi-lingual and cultural diversity
• Offshore Development Center with experience in product development
Mission
To provide world class IT solutions at affordable prices to satisfy both our own customers & their customers, with respect to ROI & profitability.
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com3
Our Journey
Intertec founded in Dubai.
NTS formed as subsidiary for development of application software products.
India operations established in Mumbai and Bangalore.
Signed First and largest Multi-tenant Hosted Contact Center (HCC) in India
Corporate rebranding and restructuring for vertical segmentation
First Multi-tenant HCC signed in the GCC
Signed Largest end user and helpdesk managed services contract in UAE Government
ISO 9001:2008 certified
BASEL II projects signed
Launched operations in Bahrain, Oman & KSA to increase GCC market share
100+ Syros ERP customers
100+ EAM projects executed
Top 20 IT Systems Integrator in the GCC
Moved HQ to Business Bay
R&D investments in new products for Inspection & Compliance, CRM and OMS
MSP for HP software in UAE, Oman & Bahrain
Setup of NOC for remote monitoring of Cloud, DC, Networks, Applications & End Users
2013 - Now2008 - 20122001 - 20071991 - 2000
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com4
Capabilities & Solutions
• Managed Services
• IT Service & Operations
• Consulting
• Contact Center
• Cloud, Data Center & DR
• Networks & Security
• End User & Mobility
• Collaboration & BPM
• Inspection & Compliance
• Application Services
• ERP & BI Analytics
• Enterprise Asset Management
• Vertical Solutions: Hospitality, Banking,
Order Management, Real Estate
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com5
Strategic Alliances
Industry Leading Alliances…
HP PLATINUM CI partner with Converged Infrastructure, Software & MSP specializations.
Cisco GOLD certified with advanced borderless network architecture, collaboration
architecture, Advanced data center architecture & Telepresence specializations.
Enghouse Certified partner for contact center solutions.
LANDesk GOLD certified partner.
Microsoft GOLD certified with servers, messaging, management and virtualization
competencies
ORACLE GOLD certified & global ISV partner.
Infor GOLD partner for Enterprise Asset Management.
Symantec GOLD certified with storage & archival specializations.
Trend Micro GOLD Partner
Disclaimer: Logo(s) & Trademark(s) are the property(ies) of their respective owner(s)
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com6
Awards & Recognitions
• HP Software: Emerging Partner (2013)
• Infor: Best EAM Growth Partner in Europe, Middle East & Africa (2012 – 13)
• Cisco: Nominated Best Global Commercial Partner (2012)
• HP: EG Emerging Partner of the Year – Middle East (2012)
• TrendMicro: Sales Excellence (2012)
• National Transport Authority: Best Vendor (2014)
• CPI: Top 20 Systems Integrators in the GCC
• ITP: Top 16 Systems Integrators in the GCC
• Frost & Sullivan: Best Hosted Contact Center to Tata Communications (2011 – 13)
• Reseller: Best Infrastructure Solutions (2013)
• Reseller: Best Infrastructure Integrator (2014)
• ACN: Best Healthcare Implementation to DHA for Managed Services (2010)
• Ministry of Finance: Best Vendor (2014)
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com7
Success Stories
DHA, UAE: Managed IT Services involving service levels with automation of system management, service desk and contact center.
Received ACN award for Best Healthcare Implementation.
7
MAF, UAE: Managed IT Services in Retail & Leisure to manage Data Center with SLA’s, process improvement to enhance end user satisfaction, IT operations and service management tools.
Also, implemented Microsoft Cloud 365.
TCL, India: Hosted Contact Center in with 8000+ seats. It is the first and largest HCC in India with 60% market share.
Received the Frost & Sullivan award for Best Hosted Contact Center (2011-13).
CSB, Bahrain: Business Intelligence consulting and professional services. Also, Oracle eBusiness Suite upgrade.
CNIA, UAE: Enterprise Asset Management was undertaken for the maintenance of their Vessels, Vehicles and Sensors. This includes configuration of Corrective & Planned Preventive Work Orders, process flow, Resource Management, Stores, Inboxes and KPIs, Inventory Management
Disclaimer: Logo(s) & Trademark(s) are the property(ies) of their respective owner(s)
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com8
Success Stories
RTA, UAE: Enterprise Inspection & Compliance implementation to automate compliance management of Rail Right of Way, Traffic & Roads Right of Way and Public Transport, in-line with Dubai’s Smart Government initiatives; which improved inspector productivity and revenue significantly.
Also, implemented turnkey Data Center refresh and DR for taxi dispatch system infrastructure upgrade.
8
FAHR, UAE: DC Refresh, Unified Communications and Email Security using HP, Cisco and Microsoft technologies.
Major Pharma Manufacturer with 20,000+ users, India: Service Management including ITSM consulting & service desk to implement ITIL/ISO20000 & business processes (IT & non-IT). Leveraged IT shared services, IT maturity assessment, automated HR & Finance business processes and executed service catalogue monetization with business units.
NBB, Bahrain: Contact Center implemented with integrations to Swift Messaging Gateway, core banking, bill payments, CRM, etc.
Executive Council, UAE: ICT infrastructure solutions including Server Consolidation, Networking, IP Telephony, Application Delivery Networking & Security, and WAN acceleration.
Tecom, UAE: Consultingservices including ISO20 & ITIL processes to streamline internal process & enforcement of service improvement. Defined IT roadmap & strategy for IT management via the Service Management System.
City Premiere Hotels, UAE: Hospitality PMS & Syros ERP across multiple properties. Also, supporting infrastructure and integration to telephony.
Disclaimer: Logo(s) & Trademark(s) are the property(ies) of their respective owner(s)
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com10
Managed Services
• Data Center Monitoring• Server & Storage Monitoring
• Network Monitoring
• Application Performance Monitoring
• Security Monitoring
• Cloud Monitoring • Microsoft Azure, Office 365, AWS, 3rd Party Cloud Services
• End User Management & Monitoring• Remote Monitoring (Proactive & Reactive)• Service Management• Vendor & Asset Management• Consulting: ISO 20000, ISO 27001, ITIL• Outsourcing • Annual Maintenance Contracts
Network Monitoring
Server & Storage
Monitoring
OPERATIONS MANAGEMENT
Client Automation
Data Center Automation
AssetManagement
IT Service Management
Application Availability and
Performance
Process Consulting
VendorManagement
Configuration Management System
End User Monitoring
End User Management
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com11
IT Service & Operations Management
• Data Center & Cloud Monitoring
• Network Monitoring
• Application Performance Monitoring
• End User Management
• End User Performance Monitoring
• Mobile Device Management (MDM)
• Service Desk
• Asset Lifecycle Management
• Consulting• ISO 20000 & ITIL
• Shared Services & Service Catalogue
• IT Maturity Assessment
• Capex & Opex models
• Consulting experience in IT & Business processes, Shared Services and ISO 20000
• Own IP on ISO 20000 executive dashboards
• 100+ ITSM implementations across Government, Healthcare & Pharmaceuticals, Financial Services, Retail and Enterprises
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com12
Consulting
• ITSM Consulting
• ISO 20000
• Service Catalogue
• Security Consulting• ISO 27001
• Policy Definition
• Gap Assessment
• ISO 55000 / PAS 55
• Contact Center Operations
• Infrastructure Architecture
• Service Improvement Services
• Audit & Compliance
• Metric Analysis & KPI reporting
• Shared Services Consulting
• GAP Analysis & IT Strategy Definition
• CMM assessment of IT Departments
• IT Master Plan
• ITIL Process Implementation
• ISO20/27 readiness
• Internal Audits ISO20/27
• IT Operational Procedure definition
• ITIL/ISO20/27 Assessment Services
• IT Cost Management
• IT Infrastructure Audit
• Business IT Integration Services
• Business Process Automation
Consulting & Professional
Services
Service Transition &
Implementation
Service Assurance &
Improvement
Organization Maturity
Assessment
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com13
Contact Center
• Contact Center Technologies
• Operational Process Consulting
• Quality Monitoring & Voice Recording
• Shared Services Consulting
• Application Integrations
• Process Solutions: CRM, Order Management, Service Desk
• BPO
• Capex, Opex and Service Provider models
• 10,000+ seats implemented till date across Telecom, Financial Services, Oil & Gas, Healthcare and Enterprise
• Capability of application integration for unified experience and agent productivity
• R&D investments in tools to improve agent productivity and customer experience
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com14
Collaboration & BPM
• Business Process Management
• SharePoint: Content Management & Workflows
• Business Productivity Solutions on Premise & Cloud
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com15
Cloud, Data Center, DR
• Cloud Infrastructure
• Cloud Application Migration
• Data Center
• Disaster Recovery
• DC Management & Cloud Automation
• Server, Storage & Virtualization
• Networks
• Information Management
Provision & Activate
ITSM
Service and Portal Layer
Orchestration
Product Catalog
Inci
dent
Man
agem
ent
Pro
ble
m M
anag
em
ent
Ass
et
Man
agem
ent
Chan
ge M
anag
em
ent
Monitor & Plan
Perf
orm
ance
&
Ava
ilabili
ty M
onitori
ng
Dat
a M
onitori
ng
Stora
ge M
onitori
ng
Cap
acity
Monitori
ng
Applic
atio
n M
onitori
ng
Storage
Automation
Server
Automation
(SA)
Network
Automation
(NA)
Application
Automation
User / Admin Portal User Management Service Request Management Life Cycle Management
CMDB
Security
Serv
ice
Req
uest
Server StorageNetwork
Identity
Service
(SSO)
App
Security
Data
Security
Vulnerability
Assessment
VM
Security
Network
Security
Hypervisor
Management
Metering Billing Mediation
Customer
management
Order
management
Cloud Services IaaS PaaS BPaaSSaaS
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com16
Networks & Security
• Networks: Active & Passive
• Wireless Networks
• Unified Communications
• Network Monitoring
• Security Consulting
• Application Security & Load Balancing
• Perimeter Security
• End Point Security
• Web & Email Security
Process Consulting
Gap Analysis Risk Assessment & Internal Audits
Security Awareness Training
Scope Definition Policy & Procedure Development
Social Engineering
Assistance with Certification
Technical Consulting
Vulnerability Assessment
Network Security Architecture Review
Application Security Audit
Network & WebPenetration Testing
Desktop Audit Technical Audit
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com17
End User & Mobility
• End User & Mobile Devices
• Virtual Desktop Interface (VDI)
• Support & Maintenance
• Mobile Device Management
• End User Management & Monitoring
• License Management
• Mobile Applications & Development
• Desktop as a service solutions
• License Management solutions to optimize spend and utilization on software licenses
• Manage and maintain assets and their lifecycle till retirement
• Offshore capability on Hybrid and Native mobile development
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com18
Inspection & Compliance
Enterprise-wide solution for Authorities to
• Improve Revenue through effective Inspection & Compliance Process Management
• Improve Productivity and Accountability of Inspectors through Automation
• Provide Citizen Transparency for Dispute Resolution
• Improve Safety Standards by Proactive Compliance Adherence
• Digitization with Mobility & Application to Integrate Licensing to Compliance Ecosystem
Manage YourBusiness Process
Manage YourInspection Strategies
Industries
Environmental Health & Safety
Industries
Transport
Food Safety
Review and
Approval
Shift Planning
Inspector Scheduling
Premise Mgt.Program
Campaigns
RandomRoutine
By Management
OrderFollow-up
ManageInspection on
Field
KPIsReporting
Application Integration
Mobility
Non Compliance/Fine
s
Mobile Workflow Alerts
Complaint Mgt.
Roads/ROW
Disputes
Manage
Permits
Planned
Mobility Sampling/Risk Matrix
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com19
Application Services
• Product Development – Web & Mobile
• Application Implementation
• Application Support & Migration
• Business Process Management
• Business Intelligence
• Application Performance Monitoring
• Database Administration Services
• Onshore – Offshore & Shared delivery models
• Multiple languages capability
• 15+ years in product development
• Implementation and Integration experience in
BI, BPM, Application Migration, Mobility
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com20
ERP, EAM & BI Analytics
• ERP
• Enterprise Asset Management
• Business Intelligence Implementations
• Vertical & Mobility solutions
Success Stories in
• Trading & Distribution
• Hospitality & Real Estate
• Public Sector: Finance, Legal, Infrastructure
• Facilities Management
• Healthcare
• Utilities
• 100+ ERP Implementations in the GCC
• 100+ EAM Implementations in Middle East
©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com21
Vertical Solutions
HOSPITALITY
• Hostnet to manage hospitality properties front end and back end operations.
• EAM to manage engineering operations.
• Contact Center to manage reservation shared services.
50+ Hotels are customers.21
RESTAURANT & RETAIL
• Order Management from online, mobile and call
• Order delivery process management with mobility
• Contact Center & Payment integrations
• Point of Sale
REAL ESTATE
Syros ERP to specifically manage
• buying & selling operations
• leasing operations.
Integrate to Syros financials and maintenance management.
CONTACT CENTER OPERATIONS
• Agent Performance & Quality Management
• Customer Service Process
• Order Management Process
• Operational Consulting
• Technology & Integration on Capex, Opex & Outsourcing