Billions of searches on Google each year generate millions of calls to businesses. Google’s new messaging channel now allows for messaging a business and improves the mobile experience for users.

INTRODUCING: Google’s Business Messages

1.2 billion 10% 150%

Sources: Google

of searches globally every year

increase in volume of searches yearly

growth for local searches: “near me” within 2 years

Google is the world leader in terms of search...

78% 95%of consumers wish to text businesses

…and we know customers prefer to text

of texts are read within 3 minutes

Sources: Forbes

Partnering for better customer experiences.

RINGCENTRAL + GOOGLE

RingCentral is an early partner for Google to integrate Business Messages into a digital customer service platform.

ENGAGE DIGITAL

Call deflection with Business Messages

CALL DEFLECTION

Google generates millions of calls to businesses from Google search and Google Maps.

Voice support is more expensive than messaging.

Customers are exchanging more messages with business than ever before.

Google’s newest messaging solution allows you to divert some of those calls.

Easy to use on mobile devices.

MOBILE EXPERIENCE MATTERS

New messaging functionality available for mobile users (iOS & Android)

Message button available in Google search and Google Maps results

Customers initiate the conversation

Welcome messages are sent automatically to greet visitors

Transform the customer experience with messaging.

RICH MESSAGING

Supports structured messages and rich content (images, links, and more)

Chatbots compatible with escalation to agents

Coming soon:

● Read receipt● Native CSAT/NPS survey support

CONFIDENTIAL

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