Introducing Group and Team Principles and Practices

transcript

By Steven Beebe and John Masterson

Presentations Prepared By: Renee Brokaw

University of North Carolina, Charlotte

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Part 1

Chapter 1

Making sense Sharing sense Creating

meaning Verbal and

nonverbal messages

Is transactional We send and receive messages

simultaneously As you talk to someone:

▪ You respond to verbal and nonverbal messages

Source Receiver Channel Mediated settings

Phone Fiber-optic cable Wireless signal The Internet

Is essential for effective group outcomes Does the communication affect group

accomplishments?

A small group of people meeting with a common purpose, feeling a sense of belonging and exerting influence on one another.

Minimum of three people

Two people is a dyad

Maximum is 12-20 people

Meets with a purpose

Feels a sense of belonging

Exerts influence

Team is a coordinated group of individuals organized to work together to achieve a specific, common goal.

Develop clear, well-defined goals

Establish clearly defined roles

Create clearly defined rules

Coordinate a collaborative work ethic

Clear, elevating goal Results driven structure Competent team members Unified commitment Collaborative climate Standards of excellence External support and recognition Principled leadership

Don’t trust other team members

Fear conflict

Don’t commit to the team

Avoid accountability

Experience Problem-solving ability Openness Supportiveness Action oriented Positive personal style Positive overall team perceptions

Offer more resources Stimulate creativity Support learning and comprehension Foster commitment and satisfaction with

decisions Enhance feedback and self-understanding

Pressure to conform Groupthink

Dominant group members

Reliance on others

Involves more time

When there are time constraints

When an expert already has the answer

When information is readily available

When conflict and contention become unmanageable

Primary: fulfill basic needs

Secondary: accomplish task or achieve goal

Family

Friends

Problem-solving groups Decision-making groups Study groups Therapy groups Committees Focus groups

Telephone conferences

Electronic mail Video conferences Electronic meeting

systems Web pages

Time Asynchronous and synchronous

Varying degrees of anonymity Potential for deception Non-verbal messages Written messages Distance

Cues-Filtered-Out Theory

Media Richness Theory

Social Information-Processing Theory

Motivation

Knowledge

Practices

Problem-oriented Define problem Analyze problem

Solution-oriented Identify criteria Generate solutions Evaluate solutions

Discussion- management Maintain task focus Manage interaction

Relational Manage conflict Maintain climate

Introducing Group and Team Principles and Practices

Education