WELCOME

DNA-CXTM The Heart of Co hosted by

Guy Nirpaz, CEO &Oren Raboy, VP Eng.

WHAT IS ?

modern, light-weight, customer successNEW

Let’s start with a demo of Zoe

People are excited about Zoe!

Zoe should be called Beth, it saves me and my team so much time!

Hi Cecilia, Zoe’s awesome! I like it (her?) and am spreading the word among our organization about it!

Hi Oren,Quick note that might be interesting to you on how Zoe is used:I heard it from a sales person, who was showing out data to a customer during an account meeting. He wanted to show how usage and adoption are increasing and did it with Zoe over Slack on his phone. Customer loved it!

12

3

Access

Participate

Impact

democratize customer data

make accessible to anyone when they need it

cross functional teams can self organize and participate in addressing

customer needs

initiatives and customer

causes are created and

customer impact is

made

Zoe responds immediately to your requests @Zoe, tell me about client-X

Here you go, Guy…

Account: Client-X

Status: PayingSubscription: $100KRenewal Date: Next quarter

Health: GoodUsage: Trending upSupport Tickets: 3

Success Manager: Jim

More Info…

Product Usage

Service Requests

Touch pointsUsers

Customer Feedback

Financial

Access to DNA-CXTM

DNA-CXTM

Dynamic No-Schema Active - Customer IndeX

Product Usage

Service Requests

Touch pointsUsers

Customer Feedback

Financial

organic customer centric data model

Models your customers and your business DNA

Loves ‘dirty’ data, start with what you’ve got and improve over time

Tracks signal change over time and triggers actions (proactive)

DNA-CXTMThe Heart of

Questions?

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