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Introduction to BPMShttp://www.youtube.com/watch?v=bypH1aGCsp0

Agenda What is a BPMS?

Who should be involved?

Why BPMS?

How to get started?

Core Components of a BPM Suite

BPM Suite

Process Management, Business Activity Monitoring (BAM) and Analytics

Process Documentation and Capture

Process Automation and Workflow

Process Optimization and Change

Management

A Technology Platform that Supports a Process Management Discipline

BPM Life Cycle – Design Phase

• Document Processes• Create Forms and UI• Define Rules• Define Data

BPM Suite

BPM Life Cycle – Execute Phase

•Execute Defined Processes•Integrate with Systems•Execute Rules•Serve UI and Task Forms

BPM Suite

BPM Life Cycle – Manage Phase

• Handle Exceptions• Track Status Real-Time • Manage Task Workload• Re-route Process Flows

BPM Suite

BPM Life Cycle – Optimize Phase

• Aggregate Past Performance

• Identify Bottlenecks• Executive Dashboards

BPM Suite

A Single BPMS to Handle the Complete Life Cycle

• Model Processes• Create Forms and UI• Define Rules• Define Data

• Handle Exceptions• Track Status Real-Time • Manage Task Workload• Re-route Process Flows

• Aggregate Past Performance• Identify Bottlenecks• Executive Dashboards

• Execute Processes• Integrate with Systems• Execute Rules• Serve UI and Task Forms

BPM Suite

Extended Capabilities of an Intelligent BPM Suite

BPM Suite

• Service Oriented Architecture• Connectivity & Integration• Process Registry & Repository

• Process Modeling• Enterprise Mobility• Social Collaboration

• Group & Application Management

• Content & Case Management

• Business Rules

• Business Activity Monitoring, Reporting & Analytics

• Process Optimization• Cloud Computing

Who should be involved in an BPMS?

Business Analysts

• Define Processes• Define Rules• Create Reports• Manage Process Flow• Analyze Performance• Optimize Processes

Who should be involved in an BPMS?

IT Developers & Administrators

• Create Shared Services• Create Re-usable

Integrations• Review Models prior to

Publishing• Manage Server

Performance

Who should be involved in an BPMS?

Workers and Managers

• Create Personal Reports• Complete Tasks• Collaborate with Users • Share Documents • Analyze Performance• Re-route tasks

Who should be involved in an BPMS?

Business Analysts

IT Developers / Administrators

Workers and Managers

BPMS Collaborative Platform Development

Single RepositoryBPM Suite

Single Repository

Why BPMS? Manual vs. Automated Processes

FinancialSystems

CRM

Before BPMS After BPMS

CRM

Financial Systems

Why BPMS? Benefits Business & Technology

Consistency• Automated• Repeatable Efficiency

• Reduce errors• Save costs

Agility• Speed• Visibility

How to get started? Choosing BPM Projects

• Customer Service• Order to Cash• Employee On-Boarding• Claim Processing• Ordering Business Cards• ITIL• Inventory Management• Purchase Requests

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17

How to get started? Rating Complexity

Integrations

Size of Process

Number of Exceptions

Breadth of User Base

Complexity of Rules

Maturity

0 1 2 3 4 5 6 7 8

Measuring Complexity

18

How to get started? Rating Value

Current Performance

Frequency of Use

Financial Value

Breadth of User Base

Executive Sponsorship

Strategic Value

0 1 2 3 4 5 6 7 8

Measuring Value

How to get started? Choosing BPM Projects

LOW – Complexity of Process – HIGH

LOW

– V

alue

to O

rgan

izat

ion

– H

IGH

Order to CashInventory

Management

Employee On-boarding

ITIL

Claim Processing

Ordering Business Cards

Customer Service

Purchase Requests

Components of a Modern, Intelligent BPM Suite A Technology Platform that Supports a Process Management Discipline

BPM Suite

Group & App Management Social

CollaborationBusiness

Rules

Service Oriented

Architecture

Process Registry & Repository

Content & Case

ManagementProcess Modeling

Process Optimization

BAM, Reporting &

Analytics Enterprise Mobility Cloud

Computing

Connectivity & Integration

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3. Learn more about BPMS: http://www.appian.com/bpm-software/overview.jsp