Introduction to Telephone System Analog & IP PBX

transcript

Introduction to Telephone System – Analog & IP PBX

Suriyasak Chaisriha / Solution Manager / August 2020

Introduce to Analog System

Introduce to VOIP System

VOIP Brand Comparison

How to integrate IP and Analog

Case Study

Traditional Telephony / Analog System

PBX (Private Branch Exchange) or PABX (Private Analog Branch Exchange) is a telephone exchange or switching system that serves a private organization and permits sharing of central office trunks between internally installed telephones, and provides intercommunication between those internal telephones within the organization without the use of external lines. For the external lines use PSTN or Landline connect to PABX system for support incoming and outgoing call.

System componentsA PBX often includes:• Cabinets, closets, vaults and other housings.• Console or switchboard allows the operator to control incoming calls.• Interconnecting wires and cables.• Logic cards, switching and control cards, power cards and related devices that facilitate PBX operation.

Traditional Telephony / Analog System

System features

• IVR (Interactive Voice Respond)• Call Transfer • Call Pick up • Automatic Call Distribution (ACD)

• Telephone lines from TOT/True

• Internal Extension

• Copper cable

• PABX Cabinet

VOIP / IP Phone System

VOIP (Voice Over Internet Protocol also called IP Phone System, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN or Lanline)

Voice (PSTN) + Internet = Voice Over Internet Protocol

VOIP / IP Phone System

Internet

SIP Trunk

IP PBX

Online extensions via Internet

Remote extensions via Internet

Online extensions via local LAN

Extensions via local LAN

Local extensions

System features and benefits

• Voice and Video Conference (Free)• Softphone for mobile (Free)• Free Call via network• Call recording (Free)• Fully support smart device• High Security• Feature rich networking options• Easy Expansion• Future Applications

Comparing Analog System and IP Systems

• Large area for PABX storage.• Old Technology.• Hard to fix and add / move/ change number • Separate systems from IT operation.• High cost for maintenance.• Hard to integrate with other systems.• Complicated to troubleshooting.• Nearly extinct technology!!.

• Less area for system storage. (1U Rack) • Popular Technology.• Easy to add / move / change number• Operation by IT department. • Easy backup and restore.• Less cost for maintenance.• More solution for business.• Can be customize for report and flow. • Multi channel for support customer.• Save cost for cabling use on network.

VOIP Brand

Cisco Unified Communication Manager (CUCM)

Cisco® Unified Communications Manager is the heart of Cisco collaboration services, enabling session and call control for video, voice, messaging, mobility, instant messaging, and presence.

• Contact Center • WebEx• WebEx Room Kit• Jabber – Softphone• Cisco Social Miner

3CX Phone System – (Support work on cloud)

3CX is a software based PBX which runs on MS and Linux operating systems, and works with SIP standard based IP Phones.

• Unlimited users (concurrent base)• Open Platform• Easy to deploy – install anywhere• Full function Call Center• Best Softphone (Push Technology)• Free Web Meeting

3CX Introduce Video

LG – Ericsson (Hospitality Solutions)

LG – Ericsson is IP Communications and Collaboration Solutions integrated with PMS and entertainment solutions.

• Check-in/Check-out• Management of guest room information

(Guest name, Guest Class of Service, Maid Status, Mini-bar, etc.)

• Convenient features for hotel guests (Wake-up, DND, Message Wait, Bath Alarm, etc.)

• Efficient hotel Operation and services through integration with PMS

Grandstream IP PBX Series (Small - Medium – Large)

Grandstream is the one of world class product, voice solution, video solution, network solution and cctv solution. Support every customer scale with reasonable price.

• Full range of IP product• Serving small-to- enterprise business • USA Product with UL standard• IP Phone lifetime warranty• Open SIP standard• No License extra cost• Easy use and manage

Yealink IP Phone and Video Product

• IP Phone for MS Teams• Video Conference for MS Teams and Zoom• Dect Phone• High quality product• Full range of IP Phone product

Panasonic and NEC

• Fully IP PBX • Cabinets, closets design• Physical card for each functions• Stackable • License base• Softphone not recommend

PanasonicNS300

NECSV9100

Summary

• Cisco : Good for contact center and branding but very high price solution

• 3CX : Good for Work from Home because softphone is the best and free web meeting service 100 license. Fully open standard.

• LG - Ericsson : Good for hospitality and most of hotel in Thailand use(market share with NEC)

• Grandstream : Good for total solution with reasonable cost and product warranty is the best.

• Yealink : Good for conference solution, who need high quality IP phone Yealink is an answer (with reasonable price)

• Panasonic and NEC : Good for user migrate from Analog to Digital but no need advance features.

Integration Solution

Call Center

IP CCTV / Access Control

Analog PBX

Inter Office Solution

FAX server

Recording server

Mobility Solution

Video Conference

Cloud service

Cost Saving Solution

IP PBX integrate to Analog PBXHow to integrate to Analog PBX

• Integrate via FXO or FXS Port • Integrate via E1 Port• Integrate via SIP Trunk (need more

Analog PBX information)

Link Analog Sitesเช อมตอระบบ Analog 2 สาขาเพอใหสามารถโทรคยกนได

Analog

IP PBX

LANFXO/FXS/E1

SIP Trunk

LANFXO/FXS/E1

Analog

SIP Trunk

Full IP Sulution

IP PBX

Analog

IP PBXFXO/FXS

SIP Trunk

IP PBX

SIP Trunk

FXO3G / 4G / WIFI

Advance Solution – Integrate to MS Teams

Branch solution

InternetSIP Trunk / E1

IP PBX

SIM Card

OutGoing Call

Incoming Call

IP PBX

Internet / VPN

Internet / VPNInternet / VPN

Integrate Solution

• เปนตสาขาหลกทม 2 E1 เชอมตอกบ TOT เพอรองรบการโทรเขาโทรออก• เครองสวนใหญเปน Analog ทงหมด• การโทรเขา-โทรออกผานเบอรตรงของแตละบคคล• การดแลรกษานนตองอาศยผดแลจากขางนอกเทานน

EricsonMDF เบอรภายใน 300 เบอร

RJ11 RJ11

Integrate Solution

MDF เบอรภายใน 300 เบอร

RJ11E1

Ericson

SIP Trunk

E1 Gateway

Operator Phone

InternetWIFI

2,000 สายใน200 คสายพรอมกน

เบอรภายในจ ากด192 คสายพรอมกน

PROJECT PRESENTATION

แนะน าตวอยางเคสของลกคาทใชงานระบบ IP Phone

Case Study

Case Studyโครงการปรบปรงระบบโทรศพทโรงพยาบาลมหาราช จงหวดนครราชสมา

มความตองการขยายระบบเพมเปน 2,000 เลขหมาย

Cisco Call Manager 500 License

เปนระบบเดมทเปนAnalog 800 เลขหมาย

Ericson Consono MD110

ระบบโทรศพทของโรงพยาบาลม 2 ระบบ ซงยงไมไดเชอมโยงกน เพราะเปนเทคโนโลยทแตกตางกน

ระบบเดม

• ตองการเพมเลขหมายเปน 2,000 เลขหมาย ลงทนสงหากลงทนฝง Cisco

• เพมเตมเบอร 044 ซงเปนเบอรตรงอก 1,000 เลขหมาย แบบ SIP Trunk

• เชอมระบบระหวาง Cisco และ Ericson เพอใหโทรหากนภายใน

• จดเรยงสายภายในใหมทงหมด

ความตองการ

Cisco Call Manager 500 License

เลขหมายเดมเหลออย300 เลขหมายภายใน

Ericson Consono MD110

• น าตสาขา GRANDSTREAM 6510 จ านวน 4 ชดมาเชอมระวาง Cisco และ Ericson

• เชอมระบบกบ Cisco ดวย SIP Trunk

• เชอมระบบกบ Ericson ดวย E1 จ านวน 3 Port

• เชอมเบอรตรง 044 ดวย SIP Trunk จาก TOT 1,000 เบอร

• เชอม E1 จ านวน 2 วงจรไปยง AIS เพอรองรบการโทรออก

Grandstream 6510 X 4 Set

ระบบใหม

SIP E1

Before After Renovate

Direct line: 02-1071638

Mobile: 063-7896394

E-mail support: support@bigbox.co.th

Sales support: sales@bigbox.co.th

Website: www.bigbox-th.com

Company address:

BIGBOX TECHNOLOGY COMPANY LIMITED.

199/145, Moo 3, Prakasa-Mai, Muang, Samutprakarn 10280 Thailand

Contact Us

Demo- IP Phone- Softphone- Web Meeting

Introduction to Telephone System Analog & IP PBX

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