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Rik Prins Managing Director TOPdesk UK

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TOPdesk on Tour Making connections

Shared resources, shared possibilities

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What have TOPdesk been doing?

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Growing turnover

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Growing team

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TOPdesk 5

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TOPdesk 5

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TOPdesk on Tour Making connections

Shared resources, shared possibilities

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Customer Service Experience · Good service can be taken for granted

· Bad service is guaranteed to be brought to light

· Result is not enough

· Individual expectations play a big part

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What is important in providing services?

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Working together

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Working together

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Service Management

Organisation

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Trend

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Shared Service Management

· We can learn a lot from each other

· Quality of services will improve · Because we identify the one customer

· Cost reductions

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Programme Shared Service Management simplified

14:30 - 15:15 Vision on the future of Service Management

Breakout session

15:15 - 15:45 Making connections

Demonstration of TOPdesk

15:45 – 16:30 TOPdesk for SSC

Discussion and drinks

16:30 – 17:00

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All presentations are published and available for download

www.slideshare.net/topdesk