ISA11 - Martin Verzilli: Interaction Design for Emergencies and Disasters

transcript

Interaction Designfor Emergencies and Disasters

Martín Verzilli

martin@ilabamericalatina.org

@iLabLatam

www.ilabamericalatina.org

Thursday, December 15, 11

100 TRAPPED

IN ST MICHEL

HOSPITAL

family trapped in Pharmacie du Rosaire20.02,-70.18

17.65,-69.90

100 Trapped in St Michel Hospital_

18.24,-72.54

100 TRAPPED IN ST MICHEL HOSPITAL

(18.24,-72.54)

Hi Nigel,

Tonight one of the rescu

ed survivors of the

earthquake came to thank

the OSOCC. [...] Now,

the SAR phase has ended

with a tally of 132

rescued. [...] With part

icular help from the

NGO InSTEDD (who provide

d a sophisticated

location search system),

we have been able to

put coordinates to the o

ften rough, incomplete

addresses sent in by the

families of those

trapped who have managed

to send (desperate)

messages out. Without th

ese, the SAR teams

have to search blindly a

nd time is very much

against the buried. [...

HamishPort-au-Prin

Sophisticated?

Sophisticated?Adequate

"Agility requires the courage to do what's rightinstead of what you had planned"

Eduardo Jezierski, InSTEDD´s CTO

Usual techniques and their gotchas

Understandingthe context

To understand users and their goalsEthnographic Interviews

No time

To understand how users organize information and conceptsCard Sorting

Too complex

Too complexNo time

8To understand user behaviors, attitudes, aptitudes, goals, etc

Personas

To understand user behaviors, attitudes, aptitudes, goals, etcPersonas

No guessing

7To understand user behaviors, attitudes, aptitudes, goals, etc

PersonasNo guessing

No archetypes

To understand user behaviors, attitudes, aptitudes, goals, etcPersonas

No guessing No timeNo archetypes

“It is as deadly for a mind to have a system as to have none.Therefore it will have to decide to combine both”

Karl Wilhelm Friedrich Schlegel, poet

8Be there

“If you don´t go,you don´t know”

Eric Rasmussen, InSTEDD´s Board Member

7Be ready

6Thursday, December 15, 11

“In preparing for battle I have always found that plansare useless, but planning is indispensable”

Dwight D. Eisenhower, 34th President of the United States

FoodWaterFuelSolar panels

RadioBGAN (internet)

Health kit

Be careful

Be carefulResponders eat

disaster tourists for dinner

76Think small,act fast

“Critical thing about design is to identifythe scarcest resource and optimize it”

Fred Brooks, computer scientist

Observe

5Design /

refine

Observe

Design /refinePrototype

Observe

4Publish

Observe

w1 w2 w3 w4FIRST RELEASE

Publish

Observe

w1 w2 w3 w4 w5 w6

Design /refine

Observe

Build &Publish

d1FIRST RELEASE

5One userto rule them all

"I don't know the key to success,but the key to failure is trying to please everybody"

Bill Cosby, comedian

4Get feedbackin short bursts

“Let each man exercisethe art he knows”

Aristophanes, Greek philosopher

Interview duration

53Feel comfortable with

what's on the table

“If you ain't got no axe,you cain't cut no wood”

John Eaton, U.S. Senator

4Low-end cellphones,

radio & GPS

Print Walk Scan Edit

32Divide &Conquer

"Continuous improvement is betterthan delayed perfection"

Mark Twain, writer

1Incremental

design

Fluent communication

Incrementaldesign

DISASTER RESPON

Fluent communication

Incrementaldesign

Optimal team utilization

1TrainThursday, December 15, 11

“Don’t bullshit…just play.”

Wynton Marsalis

Rehearse

DISASTER RESPON

Exercise

DISASTER RESPON

Everyday designand Emergency IX

"Catastrophic or otherwise extreme events often bear the fruit of new ideas."Anders Ramsay, UX designer

Extreme constraintsbear good ideas

��ȱĚ� catalyzer

FeatureDarwinism

1Fundamental

product essence

Conclusion.

Hi Nigel,

Tonight one of the rescu

ed survivors of the

earthquake came to thank

the OSOCC. [...] Now,

the SAR phase has ended

with a tally of 132

rescued. [...] With part

icular help from the

NGO InSTEDD (who provide

d a sophisticated

location search system),

we have been able to

put coordinates to the o

ften rough, incomplete

addresses sent in by the

families of those

trapped who have managed

to send (desperate)

messages out. Without th

ese, the SAR teams

have to search blindly a

nd time is very much

against the buried. [...

HamishPort-au-Prin

Questions?

Martín Verzilli martin@ilabamericalatina.org

@iLabLatam www.ilabamericalatina.org