It takesa village

Joann Ransom

The Bambini

Levin issmall

Greg Siefert’s Customer Experience Model

Koha Community

Business

Vendors People

Libraries

Technology

Developers

Intersections

Intersections

Business and People Emotional Innovation

Libraries

Vendors

People and Technology Functional Innovation

Libraries

Developers

Business – Technology Process Innovation

Vendors

Developers

Youdidwhat?

Photo by Rob Pongsajapan - CC-BY

The Middle Bit

Business

Vendors People

Libraries

Technology

Developers

Customer experience

Koha is open source,Selling a service not a product,

Libraries can change vendors without changing ILS

“The other thing … that people seem to get wrong is to think that the code they write is what matters,”

“…. The code itself is unimportant; the project is only as useful as people actually find it.”

Linus Torvald:

Balance is crucial

Vendors Libraries

Developers

Intersections can be tricky

That’s whywe haveRoad Rules

Navigating Koha intersectionsunderstand the philosophy of open source,and of Koha,discover the unwritten rules of the

community,hover for a bit,contribute,diversity helps make us stronger,participate – we need you!

3 Rules Trust Share Grow

and don’t be a dick!

He aha te mea nui o te ao? He tangata!He tangata!He tangata!

What is the most important thing in the world?It is the people, the people, the people.

Kia oraThank you