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ITAC LRC 101ITAC LRC 101Introduction

Robert Hollis, LRC CIO February 12, 2009

Welcome to LRC 101Welcome to LRC 101

• Thanks for joining us today to learn about the Land and Resources I&IT Cluster (LRC)

• The LRC serves the Ministries of:

– Aboriginal Affairs,

– Agriculture, Food and Rural Affairs

– Environment

– Natural Resources, and

– Northern Development and Mines

BackgroundBackground

• The LRC, like many clusters, gets calls and e-mails from vendors on a regular basis

• Vendor’s products or services often have no connection to the needs of the LRC and the ministries that it serves

• The LRC would like to take this opportunity to inform vendors of the programs and services offered by its five ministries and the challenges they face

Goals of LRC 101Goals of LRC 101

• The LRC is looking for focused IT solutions from the vendor community that are a match to the unique business requirements of its ministries

• We want to learn from your experience and/or solutions serving public sector ministries or departments in other provinces, states or countries to solve our challenges

ConnectingConnecting

• You will have an opportunity to ask questions after each presentation and meet one-on-one at the end of the session with the Land and Resources Cluster presenters and subject matter experts

• We will follow up with vendors whose products or services have the most potential to address ministry specific needs over the coming years

Agenda for todayAgenda for today

1. Cross Cluster Projects – Ted Volpe (mobile computing) and Randy Douglas (CMDB and telecom)

2. Ministries of Aboriginal Affairs; Agriculture, Food and Rural Affairs; and Environment – Igor Solesa

3. Ministry of Natural Resources – Ted Volpe (natural resources management) and Bruce Wurtele (GIS) for Scott Christilaw and Frank Matejka for Carol Smith (forests)

4. Ministry of Northern Development and Mines – Franco Merlino for Carol Smith

5. One-on-one follow up – Vendors talk to presenters and subject experts about the LRC’s challenges

ITAC LRC 101ITAC LRC 101Cross Cluster Priority Challenges

February 12, 2009

Cross Cluster ChallengesCross Cluster Challenges

1. Mobile Computing

2. Configuration Management Database

3. Alternate Bandwidth Solutions for Far North

4. Wireless LAN

5. Radio

6. Videoconferencing

1. Mobile Computing Overview1. Mobile Computing Overview

• There are significant opportunities to help the field work force work more efficiently and to improve resource management and customer service

• We want solutions that give government staff secure connections from various remote and mobile locations (hardware, telecommunications, security, software, device management)

1a. Scope1a. Scope

• LRC ministries want to use more mobile computing technology in field work

• Roughly 1,000 workers within those ministries do fieldwork

• 75% use paper to collect information and write tickets/reports

• The other 25% use mostly inefficient/legacy systems, and do not take full advantage of current opportunities

1b. Challenges1b. Challenges

• Field staff operate most frequently in a disconnected environment

• Wireless data transmission costs are high

• Hardware must:– be easy to carry & use– have large screens – withstand rugged environments – be powerful– offer other specialised requirements

• Entire system must be highly secure

• Some business areas need to be educated about how this technology can help them work more efficiently

• Cultural shift for staff

1c. Current Status and Next Steps1c. Current Status and Next Steps

• Some projects are using mobile computing technology, but different approaches are being taken

• We’re developing a target technology architecture and a strategy to expand the use of mobile computing in an integrated and standardised manner

• We’re working with business areas to create pilot projects to develop or improve mobile solutions

2. Overview of Configuration Management Database 2. Overview of Configuration Management Database

• The LRC needs to implement a proper Configuration Management Database

• The CMDB needs to house application, IT Infrastructure, network and end user asset information

• The LRC needs this tool to assess potential impacts of changes occurring within our IT and Telecommunications infrastructure

• Network and end user asset information would also help us complete desk top refreshes, office relocations, and resolve billing discrepancies

2a. Project Scope2a. Project Scope

• A CMDB encompassing a broad range of data including: Application, IT infrastructure, network, cabling facilities and end user asset information

METRICS• LRC Change Management currently processes more than

over 100 IT production changes each month

• Over 50 WAN/LAN changes per year

• Over 20 major office relocations/refreshes per year

2b. Project Challenges2b. Project Challenges

• Identifying the right tool that best meets our business requirements (off the shelf or custom built?)

• Implementing the database with accurate information – an extensive audit will be required

• Developing a process to maintain the accuracy of the information on a go forward basis. Activities from five ministries will be engaged in one common process

• Define requirements

• Submit RFI

• Submit RFP

• Award project

• Develop a project plan and charter

• Implement

3. Alternate Bandwidth Solutions for Far North Overview3. Alternate Bandwidth Solutions for Far North Overview

• LRC has many clients that operate in the Far North. These clients continue to face bandwidth issues

LRC uses some satellite ISP services, but is very interested in learning of other possible solutions or projects

Communications is critical for many of our program areas including fire prevention, enforcement, and emergency management organizations

4. Wireless LAN Overview4. Wireless LAN Overview

• The demand for this service is increasing. We’re interested in proposals for cost effective high quality solutions that meet all GO ITS security standards

• The OPS continues to move forward with its Green strategy toward a paperless mode of operation

• Wireless LAN provides seamless access to the OPS network having to search for a LAN connection from one office location to another

5. Radio Overview5. Radio Overview

• The OPS currently has two separate radio systems. (low band and high band). We’re interested in working with vendors to possibly integrate these two networks

• It is extremely difficult and expensive to maintain two separate communication networks

• One common network would also let user groups communicate with each other during an emergency situation

– OPP with MNR AFFM (Fire)

– OPP with MNR Enforcement

6. Videoconferencing Overview6. Videoconferencing Overview

• The LRC is interested in information on emerging videoconferencing technologies

• Desktop technologies

• High Definition/Quality of Service solutions

• Room ergonomics

• Web based reservation systems which could include online boardroom bookings etc.

ITAC LRC 101ITAC LRC 101Business Solutions Services – Central/West

OverviewFebruary 12, 2009

ITAC LRC 101ITAC LRC 101Ministry of Aboriginal Affairs

Overview

Ministry MandateMinistry Mandate

• Ministry of Aboriginal Affairs (MAA)’s vision: “Working together for a healthy, prosperous and just future for Aboriginal people”

• MAA negotiates and resolves land claims and provides Aboriginal policy development and relationship expertise

• MAA is responsible for leading mandated corporate Aboriginal initiatives and supporting ministries in their areas of specific responsibilities

Business PrioritiesBusiness Priorities

• Lead strategic policy and planning to ensure OPS policies and programs contribute to beneficial, sustainable change within Aboriginal communities

• Resolve land claims and address rights to reconcile Crown/Aboriginal interests on land issues and improve certainty over lands and resources

• Strengthen relationships to support collaborative approaches toward mutually beneficial solutions among all parties involved in Aboriginal affairs

• Leverage information and knowledge to ensure ministries have the most current information; to gather and retain information and knowledge arising from external, formal, and informal relationships; and to increase the public’s awareness of Aboriginal affairs in Ontario

Key I&IT Initiatives Key I&IT Initiatives

• Continue to work on the Aboriginal Information Service, including integrating and managing data, develop collaboration tools/portal that support relationship management and integrating Land Claim Information

• Develop Joint Land Claim Registry (ongoing)

• Investigate workflow / case management for negotiations / land claims files

• Implement / stabilize corporate business solutions (ongoing)

• Enterprise Information Management (EIM) Implementation

ITAC LRC 101ITAC LRC 101Ministry of Agriculture, Food and Rural Affairs

Overview

• The Ontario Ministry of Agriculture, Food and Rural Affairs' (OMAFRA) vision is:

– A strong agri-food sector that is integral to Ontario's economy and contributes innovative solutions to protect the environment, to provide safe and nutritious food, to promote the bio-economy and to support the health and well-being of Ontarians

• Enhancing environmental health

• Emergency preparedness and management

• Enhancing food safety

• Next generation agri-food policy

• Accelerating investments to build markets

• Rural economic development and policy coordination

• Build a Food Safety Portal

• Implement a Food Safety Decision Support System (FSDSS)

• Transform Agricorp

• Develop an Animal Health Strategy and system

ITAC LRC 101ITAC LRC 101Ministry of the Environment

Overview and Priority Challenges

Ministry Mandate:Ministry Mandate:

• The Ministry of the Environment is responsible for protecting clean and safe air, land and water to ensure healthy communities, ecological protection and sustainable development for present and future generations of Ontarians

• Compliance based ministry:

– The ministry manages a comprehensive legislative and regulatory framework that keeps up with emerging science and develops leading-edge policy to incorporate the newest and best approaches to environmental management

– The ministry also sets standards for key pollutants to protect human health and the environment and monitors Ontario’s environment and analyze incoming data

• Climate change and protecting Ontario’s air

• Protecting Ontario’s water

• Waste diversions

• Brownfields reform

• Effective compliance and enforcement

Hazardous Waste real time tracking and management

Focus on place based information and business intelligence reporting capabilities

Focus on enterprise ETL, data warehousing/marts

Support the Government’s “Open for Business” agenda, including early adoption of the single business number and common registration

Enterprise Business Architecture (environet modernization)

Implementation of Brownfield reforms

Improve field inspection data capture and mobile computing

Priority Challenge ProjectsPriority Challenge Projects

• Real Time tracking of hazardous waste movement

• Tight integration between Cognos BI and ArcGIS to support:

– Real time spatial visualization of data (BI to GIS)

– Enable Map based queries to derive BI reports (GIS to BI)

1. Hazardous Waste Tracking Overview1. Hazardous Waste Tracking Overview

• The Ministry’s Hazardous Waste program tracks the shipment/movement of hazardous waste materials in the province

• The ministry would like to track hazardous waste from generators through to disposal or recycling plant (receivers)

1a. Project Scope1a. Project Scope

• Tracking requirements include real time location of materials as they are being transported by carriers, including truck to truck transfers

• Solution may need to consider integration capabilities with hazardous waste haulers and receivers

• Solution will need to track the Generator, Carrier and Receiver of the materials (all three parties must be registered with the Ministry)

• System will be used to assess fees based on type and quantity of materials being transported and disposed

• Costs – including possible use of hand held devices

• Use of electronic equipment, including hand held devices may not be adopted by industry

• Minimal disruption to existing lines of business, specifically Carriers and Receivers

– Larger industry players use existing systems to schedule and manage their pick-up and delivery of materials

• MOE is evaluating a number of policy and regulatory changes

• This includes looking ahead to the future state of the Hazardous Waste program

– Business Architecture and business process engineering will need to be conducted to align Ministry expectations with those of the industry (Generator, Carriers, Receivers)

• Solution acquisition / development will occur in approximately one year

2. Business Intelligence and GIS Integration Overview2. Business Intelligence and GIS Integration Overview

• The Ministry has invested in a business intelligence reporting environment using Cognos (8.x)

• Reporting focus has expanded to include geospatial representation of data being mined

• The LRC has established a robust geospatial reporting environment via the Land Information Ontario (LIO) infrastructure (using ESRI – ArcGIS products)

2a. Project Scope2a. Project Scope40

• There is a need to establish tight integration between the two environments in order to enable dynamic mapping and/or BI query capabilities

– Ability to reflect results in real time in both environments as queries are made either through Cognos or LIO (ArcGIS)

– Ability to pass query parameters between the two environments

– Ability to display reporting and mapping capabilities in a single view

on screen

• Need for a robust Extract, Transform and Load (ETL) tool to establish and manage reporting data marts and warehouses

• BI to GIS Integration

– Different technology platforms (Cognos / ESRI)

– Performance of generating maps

• ETL Tool

– Support for handling geospatial data

2c. Current Status and Next Steps2c. Current Status and Next Steps42

• BI to GIS Integration

– RFS for solution drafted and in process of being published to VOR community

• ETL Tool

– RFP for solution drafted and to be issued in new fiscal year

ITAC LRC 101ITAC LRC 101Business Solutions Services – East and North

Ministry of Natural ResourcesPriority ChallengesFebruary 12, 2009

• The Ministry of Natural Resources manages and protects Ontario’s natural resources for wise use across the province

• The ministry is the steward of Crown lands and waters covering 87 per cent of the province and all of the provincial parks, forests, fisheries, wildlife, mineral aggregates, petroleum resources in Ontario

MNR Business MNR Business

• Promotes healthy, sustainable ecosystems

• Conserves biodiversity (the variety of life on Earth)

• Conducts scientific research and applies the findings

• Develops resource management policies

• Manages Ontario’s crown land

• Promotes economic opportunities in the resource sector

• Enhances opportunities for outdoor recreation

• Manages geographic information

• Ensure new technologies meet the requirements of MNR’s Information Management (IM) Strategy

• Update and integrate the Land Information Ontario (LIO) Geographic Information System (GIS) applications

• Refresh MNR’s current GIS technology

• Implement recommendations in Low Band Engineering Study

• Improve the Parks Reservation and Registration service

• Upgrade the Fish and Wildlife Licensing system

• Develop an extranet content management system

1. Licensing Systems

2. Rule Based Draw Systems

3. Storage and transfer of imagery data

4. Inventory Management System

5. Communications Log

1. Licensing Systems Overview1. Licensing Systems Overview

• The current Licensing Systems will be replaced in the near future

• The Systems licence hunters and fishers and take payment

1a. Scope1a. Scope

• The system needs to be capable of taking personal information, taking payments and issuing the appropriate licences

• Licence issuers must be provided with equipment and maintenance [computers, magnetic stripe reader and printer(s)]

• MNR staff and licence issuers require technical support 24/7

System solution must:

• Allow licence sales over three service channels (in-person, via the internet and by automated phone system)

• Service license providers scattered all over province

• Allow licensees to print e-licence on their home printer

• Protect personal information

• Current systems are outdated and legacy

• An RFP for new system to be issued in near future

2. Draw System Overview2. Draw System Overview

• MNR Draw Systems need to be replaced

• These systems are used to allocate hunting opportunities

2a. Scope2a. Scope

• Take personal information from licensing systems, allocate appropriate tag (could include issuance)

• Incorporate business rules into draw system, based on past draw success, areas, etc.

• Combine randomness with many complex, specific rules

• Allow different rules for different kinds of draws

• Create tags on special, rugged media

• Protect personal information

• There are currently four different systems

• The current systems are outdated and legacy

• Will likely want to combine all of the current systems into one

3. Storage and transfer of imagery data Overview3. Storage and transfer of imagery data Overview

• MNR coordinates imagery acquisition projects for multiple partners across the province

• This includes detailed satellite and orthophotography products

• Large data volumes (hundreds of TB, growing to 1 PB in several years)

3a. Scope3a. Scope

• Transferring large imagery products

• Storage and archiving imagery products

3b. Challenge3b. Challenge

• Need efficient and cost-effective technologies for data transfer & storage.

– Cost-effective storage technology– Long transfer & retrieval times– Data transfer method & technology

Current

External HardDrives

NearlineTapeSolution

+ SANStorage

• Advanced high-speed networks for data transfer

• Mobile, large volume online storage devices

• Low cost, nearline storage

4. Inventory Management System Overview4. Inventory Management System Overview

• An inventory management system is needed to get more accurate information on forest fire suppression equipment faster, so that less time and work is needed to maintain accurate records

• This system is needed to track a wide variety of equipment including, but not limited to, aerial ignition helitorchs, digital cameras, generators, handheld GIS and GPS, bear fencing, chainsaws, portable showers, tents, trailers, transceivers and all-terrain vehicles

4a. Scope4a. Scope

• The solution will be used to help the ministry in inventory control and logistics

• The system should be scalable, non-proprietary and flexible, so it can eventually be expanded and used for all 18,000 pieces of equipment

• It should have the capability to read a warehouse of equipment in 30 minutes

• The information provided by the equipment is expected to be 100% accurate

• Be able to survive the fire fighting environment including heat, cold, vibration, impact, light and fumes

• Be small enough to be placed where they will not be easily damaged or interfere with the longevity and function of equipment

• Not interfere with or be disrupted by other equipment found in airports, phone systems and pocket companion phones

• An RFID pilot project ended in 2006 without the challenges being fully addressed

• The Aviation and Forest Fire Management Branch of MNR is still interested in an IT solution and is willing to initiate a procurement process if suitably field-tested technology can be found

• An automated radio communications log is required to provide consistent and accurate flight communications information

• The system would track and record a variety of information including pilot call-ins, pilot duty time, journey logs and flight manifests

5. Communication Log Overview5. Communication Log Overview64

5a. Scope5a. Scope

• The system will be used to provide mandatory flight watch

• It should be scalable, non-proprietary and flexible to allow for future expansion

• It should have a user- customizable interface to meet the demands of different target groups

• The system should be capable of setting alerts

System solution needs to be:

• Integrated with ComputerTalk IVR technology

• Integrated with existing AFFMB systems, both custom-built and off-the-shelf

• AFFMB currently uses a number of manual processes, written log books and semi-automated stand-alone tools

• Efforts are underway to streamline processes and MNR would be interested in any proven technology solutions

ITAC LRC 101ITAC LRC 101Business Solutions Services – North

Ministry of Northern Development and Mines Priority ChallengesFebruary 12, 2009

• The Ministry of Northern Development and Mines serves northern Ontario and the province’s minerals industry

• We deliver provincial government programs and services in the north that help our economy and our communities prosper and grow and represent northern and mining interests at Queen’s Park

• MNDM’s business priorities are outlined in the Northern Prosperity Plan (NPP), and include:

– Strengthening the north and its communities

– Listening to, and serving Northerners better

– Helping the north to compete globally

– Providing new opportunities

– Modernizing public stewardship of mining

– Strengthening the northern economy

– Investing in northern infrastructure

Modernizing IT systems for the Northern Ontario Heritage Fund Corporation

Identify what IT needs to do to adapt to upcoming changes to the Mining Act

1. Online Client Application Front Ends

2. Create a financial system for the Northern Ontario Heritage Fund Corporation

3. Reviewing how changes to the Mining Act impact IT

1. Online Client Application Front Ends Overview1. Online Client Application Front Ends Overview

• Review the internal applications that could benefit from Internet facing front ends that will feed multiple applications behind a firewall

• We want clients to be able to submit applications online, and for MNDM to review the status of applications and transfer information to internal systems for them to be validated and processed

1a. Project Challenges1a. Project Challenges

We need to be able to:

• Quickly develop web-based interfaces that communicate with existing internal applications

• Securely import and export information to internal applications

• Manage more than 5,000 client accounts

• Find a commercial off the shelf (COTS) solution

1b. Current Status and Next Steps1b. Current Status and Next Steps

• Now still at the concept stage

• We’re beginning a feasibility study to look at options

2. Create a financial system for the Northern Ontario Heritage Fund Corporation 2. Create a financial system for the Northern Ontario Heritage Fund Corporation

• NOHFC needs an intuitive and easy to manage system to track the financial components of funded projects and support the day-to-day management and reporting of operations

• The system will provide financial management for various programs as well as accounting and reporting required by the NOHFC as a Crown Corporation of the Ontario Government

• We need a single vendor who can provide a COTS integrated “Financial Management System” that:

– manages loans– manages contributions and grants – handles day-to-day accounting – provides financial reporting

• The solution needs to be flexible so that secure interfaces can communicate with internally developed applications in industry standard formats

• The system has to import existing financial information from an existing accounting system

• RFP anticipated on MERX in February 2009

• Project will begin this spring

3. Reviewing how the Mining Act changes impact IT 3. Reviewing how the Mining Act changes impact IT

• The Mining Act of Ontario is currently being reviewed and modernized

• MNDM/LRC will review the changes to legislation/regulations, and determine requirements for new applications, modifications and enhancements to existing applications, and effects on infrastructure

• MNDM/LRC will identify impacts of other proposed legislation and regulatory changes to Acts beyond the Mining Act

• All modifications must be completed within two to four years

• A number of complex, multi- thematic datasets need to be integrated

• All applications must align with other systems, including some that may be changing at the same time as a result of modernizing the Act

• We have finished reviewing land acquisition methods in other provinces

• We have acquired new, accurate topographic and transportation data and are now incorporating it into current systems

• Current mining land tenure data needs to be reviewed to align it with accurate base data

• Next steps will be determined based on the results of the Mining Act Modernization process

Contact Information for the LRCContact Information for the LRC

• Ministry of Aboriginal Affairs, Ministry of Agriculture, Food and Rural Affairs and Ministry of Environment – Igor Solesa (igor.solesa@ontario.ca)

• Ministry of Natural Resources – Scott Christilaw (scott.christilaw@ontario.ca) for natural resources management and GIS and Carol Smith (carol.smith1@ontario.ca) for forests

• Ministry of Northern Development and Mines – Carol Smith

• Cross Cluster Projects – Ted Volpe (ted.volpe@ontario.ca) for mobile computing and Randy Douglas (randal.douglas@ontario.ca) for CMDB, telecom and video

ITAC LRC 101ITAC LRC 101Thank you

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