Post on 18-Nov-2014
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TQM Key Elements
4/28/2014
1 ITFT College, Chandigarh
Elements
• I. Foundation –: Ethics, Integrity and Trust.
• II. Building Bricks –: Training, Teamwork and Leadership.
• III. Binding Mortar – : Communication.
• IV. Roof –: Recognition.
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Ethics
• Establishes a code of conduct. Good / Bad
• Individual v/s Organizational Ethics
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Integrity
• Honesty
• Morals & Values
• What Customers Expect & what they deserve
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Trust • Encourages commitment
• Essential to ensure customer satisfaction
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Training
• Ability to perform in teams
• Problem solving
• Decision Making
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Teamwork
• Quality improvement
teams or excellence teams
(QITs)
• Problem solving teams (PSTs)
• Natural work teams
• (NWTs)
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Leadership
• Supervisor to lead the team
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Communication
• Downward communication
• Upward communication
• Sideways communication
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Recognition
• huge changes in self-esteem
• productivity,
• quality
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Let us Discuss !
• What are the different Elements of TQM?
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