Post on 06-Mar-2018
transcript
It’s All Connected:
Taking Winshuttle from Studio Finance Pilot to
Fully Enterprise HR/FI ImplementationJennifer Baucher| The Walt Disney StudiosJennifer Stevens | The Walt Disney Studios
Winshuttle User Group Conference | Fort Worth 2014
About Us…
Jennifer Baucher, Executive Director• 14 years with Studios• Former CPA with Deloitte• Winshuttle Strategy Driver
Jennifer Stevens, Manager• 15 years with Studios• MBA, MA from Southern Methodist• Winshuttle Project Lead
Winshuttle User Group Conference | Fort Worth 2014
TWDC
Consumer Products
InteractiveMedia
NetworksStudios
Live Action Features
Animation
Music
Stage Plays
Distribution
Home Entertainment
Parks and Resorts
The Walt Disney Company (TWDC) Overview
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with five business segments. For nearly 90 years, the Studio has been the foundation upon which TWDC was built.
In FY2013, The Studio was $5.9 Billion or 13% of TWDC’s total revenues for the year, behind Media Networks and Parks/Resorts.(http://thewaltdisneycompany.com)
Winshuttle User Group Conference | Fort Worth 2014
The Walt Disney Company’s Goals
The Walt Disney Company's objective is to be one of the world's leading producers and providers of entertainment and information, using its portfolio of brands to differentiate its content, services and consumer products.
The company's primary financial goals are to maximize earnings and cash flow, and to allocate capital toward growth initiatives that will drive long-term shareholder value.
(http://thewaltdisneycompany.com)
Winshuttle User Group Conference | Fort Worth 2014
Our Studio SAP Support Goal
Drive creativity and innovation to build our brands by supporting technology that ensures effective efficient operation and global business results.
Examples:• Processing of Mergers and Acquisitions
• Increase Automation
• Enhance User Experience
• Improve Spend Visibility/Control
• Improve Data Integrity
• Centralization
Winshuttle User Group Conference | Fort Worth 2014
SAP Support Structure
Global Enterprise Instance of SAP
Business Architecture Team
(Basis, Programmers, etc)
Business Process Managers
CorporateConsumer Products
InteractiveMedia
NetworksStudios
Parks and Resorts
International SAP
Sustainment
Shared Services
Sourcing
Disney Financial Systems
Winshuttle User Group Conference | Fort Worth 2014
Building a Case
• Measurement• Winshuttle Business Value Assessment• Open Ticket/Closed Ticket Assessment• Focus Groups• Transaction Processing Volume Assessment (BW and R3/ECC)• SAP Monitoring Data (CA Wiley, Knoa)• Close Processing Monitoring and Review
• Sponsorship• Controllership and other Finance Leadership• IT Leadership
• Focused Scope• Created a small focused project to start with that was narrow
in scope and goals to prove value
Winshuttle User Group Conference | Fort Worth 2014
Studio Pilot FY2011
Script
Project Initiate to Close (PIC): Project Master Data Creation/Change with Settlement Rules
More than Planned, created custom versions based on specific needs:
Had to be Abandoned:
Procure to Pay (PTP): ZGUFI Payment Request for NonPO Invoices w/Foreign Transmittal Questions as replacement for High Volume and Standard
Was not Planned:
Procure to Pay (PTP): ML81N – Service Entry Template for multiple line entries and multiple service entries per template
Had to be Abandoned:
Plan to Consolidate (PTC): Journal for Global Currency 950+/Journal for 3 Currency
Success Factors
Successful due to:
•Highly Repeatable Processes
•Templates in SAP used to allow for differences, but allow for standardization in scripts
•Automated request process from user to centralized team
Failed due to:
•Screen design issues in SAP that Winshuttle was not able to read
•Multiple BAPIs were involved that were unknown
•IT developed internal tool before issues could be worked through
Successful due to:
•Highly Repeatable Process
•High Volume Process
•Highly Centralized Process
Failed due to:
•Data formatting issues in BAPI
•IT developed internal tool before issues could be worked through
Benefits
Allowed flexible staffing structure to be developed and created significant process
efficiencies
Learned limitations and how to better plan for a template design
Efficiencies in centralized teams
Learned about SAP and Winshuttle integration points
Winshuttle User Group Conference | Fort Worth 2014
How did word spread….
• Partnering for support needs
• Communications
• Training
• Internal Conferences
• Metrics showing time savings
• Demos – lots, and lots, and lots, and lots….
Winshuttle User Group Conference | Fort Worth 2014
Current Winshuttle User Penetration
TWDC
160 Users
In 4 Countries
Corporate
FI
HR
Shared Services
DCP
FI
HR
DI
FI
HR
ESPN
FI
HR
International
FI
HR
Media
FI
HR
Studio
FI
HR
WDPR
FI
HR
Users
Open
Winshuttle User Group Conference | Fort Worth 2014
Current Use Cases
Mass Data Uploads• Mergers and
Acquisitions• Staff Changes• Data
Reconciliations• Data Cleanup
Process Improvement/ Simplified User Experience• Multiple Service
Entry Processing vs. Single Service Entry Processing
Enhancement Replacement• Material
Change Processing for Parks and Resorts
Testing/Simulation Enablement• Labor simulations
in test environments before enacting changes in production
Winshuttle User Group Conference | Fort Worth 2014
Usage Metrics
0
5000
10000
15000
20000
25000
Full TimeEmployee
Media Studio BPS Studio Ops Studio PCOE WDPR WDPR SCSO SharedServices
Corporate ESPN Interactive International Studio WDPR Equivalent
FI HR General
ITD Winshuttle Production Time Savings (Hrs) as of 10/7/2014 ZWFGOV_REQUESTGovernance Request
ZHRPAYU023
XK01Create Vendor(Centrally)
PP03Maintain Plan Data(Action-Based)
PP01Maintain Plan Data(Menu-Guided)
PO13Maintain Position
PO10Maintain Org Unit
PA40Personnel Actions
PA30Maintain HR Master Data
MM02Change Material
MM01Create Material
ML81NService Entry Sheet
LT01Create Transfer Order
FTE
FD01Create Customer
CL20NAssign Objects to Items
CJB2Generate Settlement Rule
CJ2DCreate Structure Planning
CJ20NProject Builder
CJ20Structure Planning: Change
CAT2Enter Cast Member Time
Winshuttle User Group Conference | Fort Worth 2014
What people are saying…
“Winshuttle has certainly had a positive impact within HR Operations in numerous ways. It has increased our productivity, allowed us to remain even more accurate with our processing, and it is very easy to utilize and navigate. Winshuttle has made my job much easier and has given me more free time to focus on other tasks.”
“With Winshuttle we are able to tackle the large requests for our businesses without having to add additional resources. Winshuttle has also helped assist other segments with new business set-ups. Winshuttle has helped us to process large amounts of master data when we are away from the office, not requiring us to babysit the system.”
“Winshuttle enabled me to create a script to update partial material classifications, a limitation of interface processing method.“
15
Winshuttle User Group Conference | Fort Worth 2014
Enabling Technology
Before the Pilot:• Creating the J:Winshuttle SAP Job Role
• Single Sign On with SiteMinder
• Building the Infrastructure with Central• Designing the configuration
• Designing admins
• Creating best practices
As We’ve Grown:• Increasing the infrastructure – more servers!
• Functional Modules and SAP Patches – working with Basis
• Becoming part of the Release Management process
• Managing Winshuttle Upgrades
Winshuttle User Group Conference | Fort Worth 2014
Building a Community
With users came the need for assistance• A community was developed on the “Backlot” a Jive site
• A monthly call started for “Sustainment” leads
• A simple support structure was created between IT, the Disney SharePoint Premium Team and Disney Financial Systems for communications, outages, installations, and issue resolution.
Winshuttle User Group Conference | Fort Worth 2014
Disney Winshuttle Advisory Group (DWAG)
What it is• A group of Disney Leaders from IT, HR, Finance, and
Security who have been chosen to assist in the decision making processes as they relate to Winshuttle governance at Disney.
How they were chosen• Ownership of an IT process that directly impacts
Winshuttle – SharePoint, SAP, Security• Influencing Leader of a business process that is directly
impacted by Winshuttle in HR or Finance• Key Thought Leader in HR, Finance, IT, or Security• Financial Sponsor of Winshuttle
Winshuttle User Group Conference | Fort Worth 2014
Knowledge Corridor
Technology Dive
• Applications Review
• Infrastructure Review
• Security Review
• Functional Governance
Functionality Dive
• Roles & Responsibilities
• Audit Capabilities
• Resources Available
Strategy Dive
• Goals Assessment
• Capability Alignment
Engagement Dive
• Project Alignment•Opportunity Exploration•Prioritization
Winshuttle User Group Conference | Fort Worth 2014
Where we are going
• Continuing to pursue our use cases
• Formalize and strengthen our DWAG
• Build our internal support network for Winshuttle with our user base
• Reviewing where the ROI can be captured and leveraged over other tools