e-Commerce in SMEs' Development

E-commerce is taking monetary transactions to a new exponential level. What are the benefits of E-commerce to SMEs and what are its barriers to entry?

Speaker:

Jagjit Kaur, General Manager

Digital Innovation & Transactional Banking

Hong Leong Islamic Bank Berhad

• Evolution of Financial Transactions

• Digital Banking Services

• Barriers to Entry

• Moving forward with e-Commerce

• Benefits of e-Commerce

• Collection Solutions

• e-Payment Solutions

Agenda

Evolution of Financial Transactions

How are we embracing the evolution of financial transactions ?

CASH CHEQUES

PAYMENT CARDSSELF SERVICE TERMINAL

ONLINE BANKING MOBILE BANKING

BRANCH BANKING

Moving forward with e-Commerce

• Sharing Is Not Always Caring

• Do not click on hyperlinks

• Make It Complicated

Security Tips

Mindset Technology advancement

Costs

• Start with own account funds transfer

• Start small, think big

• FREE/ Intrabank

• RM0.65/ Cheque

• RM0.10/ Interbank

• Customer service support

• Easy to use functions

ONLINE

VIDEO

Digital Banking Services

• Electronic based transactions

• Growing exponentially

Barriers to Entry

Security concerns

Mindset Technology advancement

Costs

• Conservative

• Internal process constraint

• Self development

• Adaptation to new technology

• Social media influence

• Security awareness Technology

High cost

Benefits of e-Commerce

Cost Saving

Time Saving

Comprehensive functionality• Lower transactions cost

• FREE/ Intrabank

• RM0.10/ Interbank

• Faster turnaround time

• Say goodbye to queues and the hassle of braving traffic

• Single platform to manage your business cash flow

Convenience• Bank with ease

wherever you are

Collection & Payment

Collection SME Payment

• Single• Bulk

• Single• Bulk

Collection Solutions

• e-Invoicing

• FPX/ Direct Debit

• JomPAY

• Merchant terminals

• Debit Cards/ Credit Cards

• Payment Gateways

Collection Solutions

• e-Invoicing• FPX/ Direct Debit

• JomPAY

• Merchant terminals

• Debit Cards/ Credit Cards

• Payment Gateways

e-Invoicing

ERP System(In-house) e-Invoicing

3

21

Dealer

• Outstanding Invoice (INV), Debit Notes (DN) & Credit Notes (CN) Data

• Credit Balance Data• INV, DN, CN & Payment History

• INV & DN Payment Data• CN Knock-off Data

• Pay INV & DN• CN Knock-off• View History

Collection Solutions

• e-Invoicing

• FPX/ Direct Debit• JomPAY

• Merchant terminals

• Debit Cards/ Credit Cards

• Payment Gateways

FPX/ Direct Debit

Submit payer’s details to HLB

Accept both HLB & non HLB customers

Biller

Biller submit customer

data file to HLB

File will be processed

Via File Transfer Protocol or branches

HLB to registerpayer’s details

Payment status file will be sent

e-Payment Solutions

Customer CustomerCustomer

Prepare the transaction data with the given Excel template

Offline Save the CSV file in USB drive or

diskette

Prepare relevant documents

CustomerVisit HLBB/ HLISB

branch only during business hour to submit saved files & documents

Branch

Process the submitted files and documents

▷Bulk Payroll or Supplier PaymentOver the counter

e-Payment Solutions

▷ Bulk Payroll or Supplier

Paymentvia Business Online Banking Service

Payment Maker Payment Authoriser

Payment Maker

Prepare the transaction data with the given Excel template

Offline Upload the CSV file in

Approve transaction in

e-Payment Solutions

Account Management

Single Payment

Bulk Payment

Transaction Status &

Authorisation

Merchant Statement

GST

Business Online Banking Service

“

Cheques cost you more.

Go online!