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Jazztel: Wholesale divisionpresentation
MadridApril, 2009
2
Agenda
JAZZTEL: COMPANY OVERVIEW
WHOLESALE OFFERING
JAZZTEL’S ASSETS AND CAPABILITIES SUPPORTING THE WHOLESALE PROPOSITION
3
Introduction to JAZZTEL: an overview
56% 11% 33%Revenue
SplitRevenue
Split
GrossMargin Split
GrossMargin Split
• ... primary focus on broadband residential services
0Residential Corporate Wholesale – ADSL (ULL, resale)
– Voice (Single invoice & pre selection)
– TV– Others
– Data services (leased lines, DSL, VPN,…)
– Voice (Traditional, IP voice, ...)
– Carrier– Resale– ISP´s– Others
• JAZZTEL has the largest alternative fixed network infrastructure in Spain.
• ... providing telecom services to all key markets..
Internet
Other operators
Almost 75% of JAZZTEL’s gross margin is generated by the residential business line
4
Heading 1 – Table of ContentsIntroduction to JAZZTEL: Jazztel notoriety
Because Jazztel is a wide and reliable project
Because Jazztel is a reference value at
the Spanish stock market
1 2 3
• Jazztel is “the big survival” of the consolidation of the Telecom Spanish market. • This has been possible due to the high value of Jazztel’s assets…• ..and to its expectations and capacity to generate organic growth levering on its assets.
• Capitalization of €460MM
• About 100.000 minor stakeholders
• Very high trading volume, resulting in a very liquid value (>2M/day ’09)
• Followed by some of the biggest analyst firms:
- JP Morgan
- Fortis Bank
- Santander
- La Caixa
- Banesto
- BPI
- Ibersecurities
- ...
• >€348MM 2998 annual revenue• Jazztel employs more than 2.000 people• Customer base:
- 374.610 ADSL clients (94% ULL)- 434.777 voice services customers- 18.116 enterprise services- 180 wholesale contracts with other
operators• 533 unbundled local exchanged with spare capacity to allocate over 1,5MM services • Backhaul network and metropolitan access of more than 4.300 Km of fiber
Jazztel is a notorious and relevant company in the Spanish telecommunications landscape,
WHY?
Jazztel as a reality
8,1%
5,9%
6,0%
6,0%
15,0%
23,0%
36,0%
Other
Ya.com
Orange
Vodafone/Tele2
ONO
Telefónica
JAZZTEL 1
Sample: 6,600 votes
http://www.adslzone.net/article2484-jazztel-es-el-operador-del-2008-mas-valorado-por-los-internautas.html
Because Jazztel delivers a high quality service and product
5
Introduction to JAZZTEL: Towards profitability
Sustainable revenues increase … … And gross margin improvement
SG&A costs controlled Important EBIDTA growth
(%)(€ mm)(1)
(€ mm)
303
348+15%+13% 165
146
(€ mm)
Source: Jazztel. Note: values exclude CCS operation(1) 7,6 MM€ extraordinary revenue included
149 159
+7%
-3
6,2
6
Jazztel residential offering
JAZZTEL’s offer is complete, adding in ‘08 mobile services
@
Main product (84% of ADSL base)Single invoice services
Ready!
Triple Play:
• Free national calls.• Up to 20Mb ADSL.• Jazztelia TV (IPTV), with 37 thematic television channels and Video On Demand.• Phone line set-up fee and maintenance included•“We give you your money back if you are not satisfied”
Triple play offer
• All voice, data and TV services in just one invoice, which also includes the line fee.• The single invoice increases customer satisfaction and reduces churn.
7
Jazztelia TV
Videoclub (VOD)
Wide channel offering
JAZZTEL re-launches IPTV services with more than 40 channels, wider VoD offer at more competitive prices in 2009
8
Mobile Services
“FULL OMV” business model
EnablerRadio access provider
Transmission & switching
Product & service delivery
InvoicingCustomer
careMarketing &
Sales
Marketing, Sales, voice termination
Jazztel has a full MVNO model that allow a wide variety of voice & data services at very aggressive rates.
Some new products in 22009
Data (Internet) servicesVoice services
9
In house Customer Care
In house customer care division
• Jazzplat started to operate in December 2005.
• Almost all customer care services were migrated to the new platform to Argentina during 2006.
• Nowadays, Jazzplat headcount is 1.285 employees of whom 1.120 are agents.
• Jazzplat occupies about 5.100 m2
Jazzplat in-house structure allows the company to provide a superior and dynamic customer care service.
10
Jazztel bets for quality of service at a good price
Low High
Ch
eap
Exp
en
siv
e
Pri
ce p
er c
ep
t ion
Optimum quality for a reasonable price:
“The intelligent choice”
- +
-
+
Serviceability and Quality
Aff
ord
ab
le
Value for money
http://www.adslzone.net/article2484-jazztel-es-el-operador-del-2008-mas-valorado-por-los-internautas.html
8,1%
5,9%
6,0%
6,0%
15,0%
23,0%
36,0%
Other
Ya.com
Orange
Vodafone/Tele2
ONO
Telefónica
JAZZTEL 1
Sample: 6,600 votes
11
Agenda
JAZZTEL: COMPANY OVERVIEW
WHOLESALE OFFERING
JAZZTEL’S ASSETS AND CAPABILITIES SUPPORTING THE WHOLESALE PROPOSITION
12
The wholesale offering
Access services: toll free, local & premium access.Access services: toll free, local & premium access.
• Coexistencia de
With revenues exceeding €100mm, the wholesale division of Jazztel offers quality Voice, Data, and Prepaid calling services, which originates over 1,5 billion international minutes per year.
TDM & VoIP Interconnection available over Internet (SIP & H.323)
TDM & VoIP Interconnection available over Internet (SIP & H.323)
Voice Gold Termination Service based in Premium Quality routesVoice Gold Termination Service based in Premium Quality routes
ATM/IP technology (DSL) with a full range of productsATM/IP technology (DSL) with a full range of products
DSL White Brand productsDSL White Brand products
IP transit IP transit
Several calling cards covering all national and international destinations
Several calling cards covering all national and international destinations
Targeted cards to immigrants and travellers (JazzCard, JazzAsia, JazzLatina, JazzAfrica)
Targeted cards to immigrants and travellers (JazzCard, JazzAsia, JazzLatina, JazzAfrica)
Customized cards for specialized clients (Jazztel White Brands)Customized cards for specialized clients (Jazztel White Brands)
TDM & VoIP Interconnection available over Internet (SIP & H.323)
TDM & VoIP Interconnection available over Internet (SIP & H.323)
Possibility to buy cards in Spain and use them abroadPossibility to buy cards in Spain and use them abroad
Voice services Data services Prepaid calling card
Leased lines (from E1 up to wavelength)Leased lines (from E1 up to wavelength)
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JAZZEL own Prepaid Calling Cards
Traffic distribution:
94% Asia
2% Europe
2% America
0% Africa
Traffic Distribution:
86% America
11% Europe
2% Asia
0% Africa
Traffic distribution:
75% America
17% Europe
7% Asia
2% Africa
New Product
75 % Africa
15 % Asia
8 % Europe
2 % America
14
Agenda
JAZZTEL: COMPANY OVERVIEW
WHOLESALE OFFERING
JAZZTEL’S ASSETS AND CAPABILITIES SUPPORTING THE WHOLESALE PROPOSITION
15
JAZZTEL national network
2
43
2
4
1
1
6
3
511
91
2
43 2
115
3
12
1
50<= Penetration < 70%
40% <= Penetration < 50%
25% <= Penetration < 40%
Penetration => 70%
Number of local exchanges
98
2
3
22
19
27
9
4
96
25
1
1
7
31
6
12
2
9
614
5 12
3
26
12
JAZZTEL has in place the largest coverage network among Spanish alternative operators
Illustrative– Full access termination
capacity in Spain & direct optical interconnection with:
–All mobile operators–The main altnets–Telefónica
– 6 TDM Switches and one SoftSwitch for TDM and IP interconnections
– Backbone: 21.569 Km
– Local access: 4.302 Km
– ULL local exchanges: 531 with coverage for IPTV of which 451 are connected with fiber (85%)
– Fixed line coverage: 62%
– 48/50 Provinces covered, major economic hubs (Madrid, Barcelona, Seville, Malaga, Zaragoza and Bilbao)
– Full access termination capacity in Spain & direct optical interconnection with:
–All mobile operators–The main altnets–Telefónica
– 6 TDM Switches and one SoftSwitch for TDM and IP interconnections
– Backbone: 21.569 Km
– Local access: 4.302 Km
– ULL local exchanges: 531 with coverage for IPTV of which 451 are connected with fiber (85%)
– Fixed line coverage: 62%
– 48/50 Provinces covered, major economic hubs (Madrid, Barcelona, Seville, Malaga, Zaragoza and Bilbao)
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Jazztel international network
Current PoP
Jazztel IP network
Espanix (ESP)
Catnix (ESP)
NAP (USA)Linx
(UK)
Hkix
(Hong Kong)
International Voice Network
This allows Jazztel to fulfill our offer with a very attractive and competitive international pricing.
Interconnections & Peering Points Agreements
• Interconnection with more than 150 international operators in Europe, Asia, Africa, and North / South America.
• Due to the increasing immigration coming to Spain, JAZZTEL is optimising its termination routes in Latin America, Europe, Eastern Europe, and North Africa.
• We have reached peering agreements in the most relevant world data centers.
• JAZZTEL has significantly increased its presence on a global level by increasing its Points of Presence (PoP).
• Exchange of voice and data traffic focuses on the points with the greatest traffic concentrations.
• Existing POPs opened in Madrid, London, Paris, Frankfurt, Milan, New York, Miami and Hong Kong.
• Jazztel offers interconnection possibilities in TDM and IP (VoIP) in all Jazztel’s POPs.
Miami
New York
Paris
London Tele House
MadridMilan
Hong Kong
Frankfurt-Ancotel
Lisbon
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Jazztel direct routes
Angola, Cameroon, Cote D’Ivoire, Gabon , Ghana, Guinea, Kenya, Morocco, Mali, Nigeria, Somalia, South Africa, Tanzania, Uganda and Zambia.
Argentina, Bolivia, Brazil, Canada, Chile, Colombia, Dominican Republic, Ecuador, Mexico, Panama, Paraguay, Peru, Uruguay, US, and Venezuela.
China, Philippines, Hong Kong, India, Japan, Korea, Malaysia, New Zealand, Singapore, Taiwan, Sri-Lanka and Vietnam.
JAZZTEL has currently direct routes to 69 countries worldwide.
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France Greece, Germany, Hungary, Ireland, Israel, Italy, Latvia, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Turkey, UK, Ukraine.
Europe (27 countries with direct routes) America (15 countries with direct routes)
Africa (15 countries with direct routes) Asia & Pacific (12 countries with directs)
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Expert and dynamic team of professionals
Contact addressWholesale division organizational Chart
MD WholesaleLuis Suñer
MD WholesaleLuis Suñer
MarketingCristina Moreno
MarketingCristina Moreno
Interconnection, Purchasing, Provisioning & Engineering
Francisco Gómez
Interconnection, Purchasing, Provisioning & Engineering
Francisco Gómez
Product management Voice & DataJavier Irigaray
Product management Voice & DataJavier Irigaray
Product management Calling Cards
Rosa Dominguez
Product management Calling Cards
Rosa Dominguez
Reseller & Calling Cards
Miguel Revuelta
Reseller & Calling Cards
Miguel Revuelta
Jazztel Wholesale Services,
C\ Anabel Segura, 11 Edificio C (Complejo Albatros)
CP: 28108 - Alcobendas, Madrid, Spain
E-mail: Wholesale@jazztel.com
Phone: (+34) 91 183 9323.
For more information, do not hesitate to contact Jazztel wholesale department.
Thank you for your attention!
• A very senior team of professionals with many years of experience in the telecom sector and more concretely developing the wholesale sector in Spain
Sales & Customer Care
Santiago Núñez-Lagos
Sales & Customer Care
Santiago Núñez-Lagos
Voice carrier relations
Alfonso González
Voice carrier relations
Alfonso González
Technical Customer Care
Goretti Serrano
Technical Customer Care
Goretti Serrano
Data carrier relationsJaime Jaén
Data carrier relationsJaime Jaén
Voice purchasingJ.A. Serrano
Voice purchasingJ.A. Serrano