R1.5September 14

Rural Payments

– digital exemplar

Jo Broomfield,

Programme Director

Key points

Early adoption of GOV.UK Verify

Simplifying a complex geospatial service

Delivering digital inclusion in a rural context

Ensuring users shape the build

Balancing the needs of all stakeholders

Early adoption of GOV.UK Verify

Simplifying a complex geospatial service

Delivering digital inclusion in a rural context

Digital Assistance to familiarise themselves with new system is likely to be required

@70,000 customers who historically

submitted SPS claims on-line

4,487

6,454

12,680

9,079

@ 32,700 submitted paper claims

Using agents who submitted on paper

Less than 5 hectares

AD pre-registration letter

Remaining customers to contact

Delivering digital inclusion in a rural context

Delivering digital inclusion in a rural context

Ensuring users shape the build

230+ visits so far

Regular stand ups &

showcases

Balancing the needs of all stakeholders