Job FrustrationA natural unavoidable feature of human life

Contents

What is frustration?Where does frustration come from?How does frustration affects behaviour?How to manage frustration?

What is frustration?While achieving any goal it gives

satisfaction, not achieving creates otherwise feelings

producing a sense of deprivation in the person.

This deprivation in a person may result in “Frustration”

It is a resultant feel, caused by a sense of privation,

deprivation, or conflict in relation to the goal-directed

activities.It can also be said as a sort of

disappointment that people face in their daily life.

Where Does it Come From ?

Privation

Deprivation

Conflict

FRUS

TRAT

ION

Activity Time!

The factors causing frustration are,

,where = the function f = Expectation to achieve a goal V = Valence (attractiveness of the

goal) O = Opportunity to achieve the goal

in near future I = Investment of effort and other

inputs in achieving the goal P = Publicity on achieving the goal

How does Frustration affects

behaviour?

Four behavior that is affected by Frustration

FrustrationAggressio

nRegression Flight

Exploratio

n

AggressionCommon reaction to frustration. It may take forms as follows

General - kicking, knocking etcTarget - towards boss or superiorSelf-directed- blaming oneselfDisplaced- Anger is directed on dependents like relatives or subordinates

Regression

A return to a former or less developed state.It can also be previous mode of behaviourMay take the form of Retrogression*

*Retrogression- Reverting to one’s past behaviour

F l ightEscapismIt takes several forms like APATHY when one neglects frustrationWITHDRAWAL, FANTASY and RATIONALISATION (like a baby catches shadow)

Exploration

Solving the problemsExplores with alternate strategiesIt can be done in several forms like finding alternatives, self action, action by others and joint action

Concept Testing

4

1 2 3

5 6

Aggression

Aggression

Regression Flight

Exploration Exploration

How to manage Frustration?

Diagnostic steps

1. To know the feelings of the frustrated employee

2. To share own feelings of disappointmen

tConstructive

steps3. Physical

effects4. Social effects5. Effects on

work

Presented byArinaDishaLekhaPriyankaSenoritaShravanthiVaishnavi