NITIKAC0E-3

BACKGROUND

1904 : Born on Dec 24

1924 : Electric engineering from university of Minnesota.

1925 : Joined with Western Electric

1937 : Chief of Industrial Engineering at Western Electric’s home office

BACKGROUND

1951 : The Quality Control Handbook

1964 : The Managerial Breakthrough

1979 : Juran Institute

1986 : The Juran Trilogy

QUALITY

Meeting customer needs.

Fewer defects.

THE JURAN TRILOGY

PLANNING

CONTROL

IMPROVEM

ENT

QUALITY PLANNING

IDENTIFY

CUSTOMERS

NEEDS

PROJECTS

QUALITY CONTROL

PLANNED ACTUAL DIFFERE

NCE

QUALITY IMPROVEMENT

Need for improvement

Identify projects

Infrastructure & resources

Training

Diagnose the causes

FITNESS FOR USE

QUALITY OF

DESIGN

QUALITY OF

CONFORMANCE

AVILABILITY

SAFTY

FIELD USE

THE PARETO PRINCIPLE

STEPS FOR QUALITY IMPROVEMENT

AWARENESS GOALS

TRAINING ORGANIZE

RECOGNITION

COMPANIES FOLLOWING JURAN’S THEORY