Ketso Customer Networking & Skills & New Resources.

transcript

Ketso Customer Networking

& Skills & New Resources

What are your aims for the afternoon?

The aim is to be fairly flexible, and maybe even have two parallel streams at part if need be

Aims of the day

• Learn from each other about how we are using Ketso

• Get new ideas for using Ketso• Solve problems with using Ketso• Learn about the tools and resources

available for planning and running a Ketso workshop and capturing outcomes

• Understand key principles of stakeholder engagement and how Ketso helps to implement them

Options:• Get some feedback on future plans• Possibly learn more about how to use

Action Planning Grid?

Introductions

‘Ketso’ means ‘Action’ in Lesotho - where it was invented in 1995

Ketso is a hands-on kit for creative engagement

Invented by Dr. Joanne Tippett, a Lecturer at the University of Manchester (on the right)

Originated in Southern Africa, where women didn’t tend to speak up, with the aim to give everyone a voice

Ketso was used in Southern Africa to help communities change this...

… to this: sustainable living

Developed further in Planning PhD at the University of Manchester (with the ESRC & Mersey Basin Campaign)

… working to develop a vision for a sustainable North Manchester

Local enthusiasm for the community plan moved a former landfill site from 30th on the list

... for funding, to the first. It is now a country park (transformed with £1.7 million of Newlands funding).

Ketso is in use in 26 countries, and a wide range of contexts, such as:

Action research with Tesco (over 250 staff)

Engaging with stakeholders of all ages and backgrounds in health related issues

Community & neighbourhood planning (e.g. with 400+ people, Renfrewshire’s Community Planning Conference)

Equality and diversity work (e.g. with refugees and asylum seekers, LGBT integration)

Strategy development and team meetings (e.g. Managers’ Seminar with 200+ staff, Renfrewshire Council)

Teaching and learning at all levels (from primary schools to undergraduates to staff training to PhDs)

Used around the world, e.g. Cameroon (below), Jordan, Peru, Rwanda, UK, Russia, Palestine

Ketso is based on tried and tested principles that have come from years of experience

For example...

•Everybody has something to contribute

•Building a shared picture of a situation helps everyone get on the same page

•The way we approach thinking about something makes a big difference to what happens!

Outcomes from workshops can be captured

…and written up for a report

How Ketso works

Instructions &

Clarifications

We go through the process a stage at a time

• For each stage we will ask a different question.

• Spend some time thinking and writing your own ideas down on leaves.

• Go around sharing your ideas one at a time and put them on the Ketso.

Write or draw one idea per leaf, write so others can read

Remember to use the ‘magic pens’, Ketso is reusable – the bits rinse clean in water

Think then share - time on your OWN to develop ideas before sharing & discussing them

Each stage will use a different leaf colour

Different coloured leaves

• Write on the coloured side of the leaf

• We’ll explain the colours of the leaves as we go.

• The different colours help us to:

• Easily see what’s been said

• Think more clearly

• Follow trains of thought together

If you are colour-blind

• There is a letter in the corner of the leaves

• G for Green

• Y for Yellow

• B for Brown (and brown leaves have a border)

Each stage lasts about 10 minutes

Bell to move to next stage – first ring person talking has a moment to finish what saying

Preview of what the different colours will mean – we’ll remind you as we go!

• Uses of Ketso

• Outcomes from using Ketso

• Future possibilities

• Challenges Solutions

KETSO !

First stage – How are you using Ketso?

Now unfold the felt

Move the centrepiece to the centre of the felt, this is the focus of the workshop

Branches provide themes (There are blanks for ideas that don’t fit these themes and new, emerging themes)

Take it in turns to read out your ideas – one person reads one idea at a time…

Place leaves on the felt as you read them out

Point leaves at branches – wherever you think the idea fits best

Discuss the ideas after all the leaves have been put on the felt

Outcomes from using Ketso

What has happened as a result of using Ketso?

What benefits have you found?

Next stage – New, creative ideasGreen Leaves

• How could things be done differently?• Be creative , there are no right or wrong answers• Don’t worry about practicalities . . . ( yet )

Think outside of the box!

Forgot what a colour means? There is a legend in the corner of the felt.

Cluster similar ideas

Next stage – Table Swap

Table Swap – icons

• What is important?• Point 5 exclamation icons at the

ideas your group thinks are important

make it

Table Swap – icons and comments cards

make it

Write why it’s important on a white comments card

Use the white comments cards for other questions or comments too

• What is important?• Point 5 exclamation icons at the

ideas your group thinks are important

Next stage – Challenges, BarriersGrey Leaves

What are the key barriers and challenges?

What gets in the way or makes things difficult?

Ideas for Overcoming Challenges

Challenges Solutions

• Green leaves for more new ideas

Filtering ideas – what moves us forward?

Share ideas

with colleagues

• As a group, take 3 yellow tick icons

• Place them by 3 key ideas on your Ketso that you think would really help take things forward

Goals & Success Yellow Leaves

Go back to the Measures of Success from the warm-up exercise (on the small felts)

Add them to the Ketso where they fit best (you don’t have to put all the leaves on the felt)

Goals Yellow Leaves

• What goals are suggested by the icons?

• Develop specific and ambitious ideas

If time – add any new ideas of any kind that would help to achieve the goals...

• What works?

• Future possibilities

• Challenges Solutions

• Goals

Final stage – Individual Action Card

• On your personal action card, write down something that you will do after this Ketso session is over, from what you have heard, experienced or learned today.

• This could be as simple as to find out about something, talk to somebody, or perhaps something more substantial, like change the way you do things!

The next stage could be developing a full action plan, using the Ketso grid

What will happen to the outcomes from this workshop?

To find out more about Ketso and how you can use it – see www.ketso.com

Closing – Feedback & Questions

• Each table – please share one idea from the day that struck you as particularly interesting or important

• Any final questions or comments?

• Thank you!

Ketso grid for action plan

Arranging ideas in time

Time management

• This session again really made me think about time management, as we used Ketso to display a timeline from now until the presentation date.

• I knew we were pushed for time but actually stopping and reviewing the situation by analysing what we had to do and by when really made myself and the group a lot more effective and efficient in our decisions.

Process – action planning

• What: goals and milestones – what are you trying to achieve?

• How: actions to achieve the goals• When: what is the timescale, when do

actions need to happen? Where do the actions go on the timeline?

• How much: what is the budget? What do all the components cost?

• Who: is going to do this? Who is responsible?

Overview of the Day

• 9:30 - Warm up to day and intros• Introduction to Ketso and practice workshop • Key Principles of Stakeholder Engagement• 11:05 – 11:20 - Break• Action planning grid practical• Key principles of effective workshops• Managing data capture and analysis

• Running a workshop • Facilitation practice group 1• 1:00 - 1:45 - Lunch

Overview of the Day

• Facilitation practice group 2 & 3

• Planning a workshop (applied to your contexts)• Introduce BASICS• 3:15- 3:30 - Break• Apply BASICS to planning your own workshops

• Practicalities and packing up• Review and reflect

• 4:30 - End

Key principles for effective and engaging workshops

& the Ketso approach to implementing them

Engaging workshops: 3 fundamentals

• Everyone’s Voice• Shared Big Picture• Effective ThinkingWare (workshop process)

Engaging workshops: 9 key principles

Everyone’s Voice•Give everyone the means to make an input •Have a balance of individual and group time•Have an activity for each key question or stage

Shared Big Picture•Provide a way to build ideas into a shared picture •Make connections and look for patterns•Use multi-sensory learning•Effective ThinkingWare•Start and end with the positive •Develop solutions to problems •Prioritise ideas and lead into action

Ketso was launched as a social business in 2009

Mission: to provide tools for engaging people worldwide to learn together & develop creative solutions

Helping people run good workshops by selling & renting kits…

& providing free open-source resources, e.g. workshop plans, slideshows, how-to videos

… & Creating job opportunities for disadvantaged people in kit manufacture

e.g. the kits are assembled in a sheltered workshop in the UK

How Ketso helps you implement the key principles of engaging workshops

Everyone’s Voice: the Ketso approach

• Give everyone the means to make an input

• Give everyone a pen and leaves • Keep checking that everyone has

leaves!

• Give everyone the means to make an input

• Have a balance of individual and group time

• Give everyone a pen and leaves • Keep checking that everyone has

leaves!

• Think then share• Give out the different coloured leaves

in stages to ‘re-set’ the process of think then share

• Have an activity for each key question or stage

• Active approaches engage more people, more of the time

• Think of each bit of kit and how you will use it for each stage (e.g. what will the colours stand for)

• Remember there are sample workshop plans and resources to help you with this!

Shared Big Picture: the Ketso approach

• Felt workspace captures ideas• Branches give (some) structure

• Provide a way to build ideas into a shared picture

• Felt captures ideas• Branches give (some) structure

• Move the leaves, develop clusters• Look at how the colours group around

the branches (e.g. where are the problem areas?)

• Use icons to prioritise and show links

• Build a shared picture

• Make connections and look for patterns

• Ketso is highly visual (e.g. coloured leaves)

• Ketso is very tactile ( hands on and moveable)

• Ketso provides opportunities for listening and speaking (aural)

• Participants also have quiet time to write or draw ideas (reflective)

• Use multi-sensory learning

Effective ThinkingWare: the Ketso approach • Start and end with the positive

• Ask what is going well? What works? What assets have we got?

• Brown leaves - this is the soil we have to grow ideas in

• Develop solutions to problems

Effective ThinkingWare: the Ketso approach • Start and end with the positive

• Ask what is going well? What works? What assets have we got?

• Brown leaves - this is the soil we have to grow ideas in

• Always give some time to develop solutions to problems

• Grey rain clouds bring forth the shoots of new green leaves

Effective ThinkingWare: the Ketso approach• Prioritise ideas and lead into action

• Remember takeaway messages & action points, what happens next?

• Develop an action plan on Ketso Planners or Grid & use action cards

Effective ThinkingWare: the Ketso approach• The colours guide you through a growth metaphor

• The yellow sun that drives growth (goals)

• Grey rain clouds get between us and the sun (challenges) & bring rain

• Green shoots of new ideas (future possibilities)

• Brown soil, what we already have to grow our ideas in

Each bit of the kit helps lead you through running a good workshop

Ketso extends your capacity as a facilitator

Gives everyone a voice, increasing commitment

Harnesses the creativity of people at all levels

Makes productive use of people’s time

As show in 2012 independent survey (Lancaster University), 80 customers responded

People with different languages and levels of literacy can engage

• The Ketso is particularly useful for me to communicate with members. My English level is low… It makes me difficult to actively participate group projects.

• Last semester I could not insist my opinion…• However, with the great tool covering many different

kinds of group meetings I was able to clearly suggest my thought on a meeting.

Ideas being heard

• In past experiences of group work, I have often taken a backseat in group discussion as other more outspoken characters tend to hold the discussion. Using Ketso, it is also possible to set aside individual thinking time and sharing time...

• I enjoyed Ketso as I felt it gave everyone a higher sense of equality.

Engaging workshops: the theory

Everyone’s Voice•Paulo Freire, Ivan Illich•Robert Chambers - Participatory Rapid Appraisal•Edward de Bono - trains of thought & brainstorming•David Kolb and Donald Schon - activity-led learning

Shared Big Picture•Tony Buzan - Mind Mapping•Howard Gardner – multiple intelligences•Fritjof Capra, Peter Checkland, Maturana & Varela– Systems Thinking•Alan Savory – Holistic Resource Management

Effective ThinkingWare•Edward de Bono – different modes of thinking•George Lakoff - metaphors•Geoffrey Vickers - appreciative inquiry•Caroline Moeser, John McKnight &Jody Kretzmann – asset-based dev.

Ketso Customer Networking & Skills & New Resources.

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