Mark Stallwood MBA, Grad Dip Educ. B.V.Sc, Dip Pract Management,

Cert IV Workplace Trainer& Assessor MAVBA, MAAPM, MAICD, MAITD, AFAIM

Anaesthesia

The Practice of Anaesthesia Anaesthesia is an invasive medical procedure which involves placing a patient into a drug-induced coma and is inherently dangerous

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Anaesthesia

The Business of Anaesthesia 0 Encompasses all of the various aspects of running a

business

0 No training in place during degrees as to how to run a business

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The World is changing

0 Various legal structures in place for anaesthetic

practice

0 More large groups with variable sharing of A. Hr’s

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The World is changing

0 Various legal structures in place

0 More large groups with variable sharing of AH’s

0 Overseas seeing corporate buyouts & amalgamations

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Doctors view of Practice Manager

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The Practice Managers view

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Role of Practice Manager

0 Financial Management

0 Information Management

0 Business and Clinical Operations

0 HR Management

0 Marketing

0 Governance and Organisational Dynamics

0 Risk Management

0 Business Planning

0 Professional Responsibility

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Legal Compliance

0 125 pieces of non medical legislation for small business to comply with

0 Medical Legislation and Regulation

0 Compliance register part of strategy to track and review

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Challenging areas for Legal Compliance

0 WH& S legislation

0Safety in workplace

0Bullying

0 Employment Conditions

0Hours worked

0Paid Parental Leave

0Superannuation changes

0Contractor vs. Employee 10

Managing People

0 Generational differences? Age differences?

0 Consistency of approach to patients, surgeons, anaesthetists, colleagues

0 Greatest challenge is to maintain engagement and enthusiasm

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Happy Employees 0 don’t stay in one role for too long. Status quo, on the other

hand, creates burnout.

0 There is a strong correlation between happiness and meaning; having a meaningful impact on the world around you is actually a better predictor of happiness than many other things you think will make you happy.

0 A workplace is far likelier to be a happy place when policies are in place to ensure that people regularly get acknowledgement and praise for a job well done.

0 Recognize that employees are people first, workers second, and create policies that focus on their well-being as individuals.

0 Emphasize work/life integration, not necessarily "balance.

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Motivation of staff

0 Meaningful work

0 Thanks and acknowledgement

0 Involvement

0 Recognition as people

0 Dan Pink Video clip motivation

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Finance

0 What does it cost in your practice to deliver the administration for an anaesthetic?

0 RVG’s – Why not for billing?

0 What KPI’s do you regularly monitor in regard to administrative performance?

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Marketing Two different market segments or groups

1. Surgeons

0 Need to woo them

0 Service levels

0 Patient charges

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Marketing 2. Patients

0 Need to educate them

0 Service levels

0 Out of pocket costs

0 Information

0Web Based communication

0 Social Media

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Technology

The World is changing!

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The World is changing!

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Technology

0 Different people think of technology in different ways

0 Paperless Offices have resulted in technological reliance

0 Planned hardware upgrades?

0 Use of Web based/ Cloud services

0 Use of Secure information transfer protocols

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Technology

0 Privacy legislation

0 PCEHR risks 0 Privacy breaches.

0 Allegations of negligence for failing to detect critical patient information contained within the PCEHR.

0 Loss or corruption of electronic documents or data.

0 Intellectual property disputes.

0 Fines and penalties

0 Detailed Social Media Policy

0 Hacking and Malware

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Planning

0 Most medical practices don’t plan

0 Doctors are trained to be reactive

0 What are you doing about:

0 Associate work hours

0 Private hospital training programs

0 Changing influence of health funds

0 Changing business environment

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To Do

0 Have a quiet coffee and plan

0 Review areas of Legislative Compliance.

0 Start Draft manual

0 Review IT policies and procedures

0 Introduce internet usage policy for staff

0 Review security and backup systems

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To Do

0 Start development of a staff performance management system

0 Start discussions regarding long term planning for practice

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So remember….

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Mark Stallwood Mob 0414 783844

Email: mark@stallwoodconsulting.com.au

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