Key Issues on the Path to VoIP

Nicholas Topham

Telstra Corporation

• Access to more than 230 countries and territories across the globe

• Highest industry Credit Rating• 13th largest telco globally by market

capitalisation• Substantial investments and ownership in

worldwide telecommunications ventures• 40,000 employees in over 60 operations

worldwide• Servicing more than 200 of the world’s top

400 companies

Telstra Europe

• Active in the UK since 1991• Independently-owned network• Over 200 employees • £100m revenue• Broad services portfolio• Alternative network Top 15• State-of-the-art datacentres in London,

Cambridge, Sunderland• Customers including, Hilton, Diamond Trading

Company, Millfield, RB Scotland, 0800 Reverse

Service Offering

Market Players

Buy Vs Hosting

Critical Issues

Order/Provide/Support/Bill

Customer Support Process

Implementation

Return On Investment

Applications&

Services Development

Telstra Europe

Is VoIP For You