Keys to Post-Implementation Tech Success#13NTCpost

Missy Longshore@mflongshoreLongshore Consulting

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EXAMPLE

Rescue the Project

• Fire the

consultants• User group• Listen to users

Rescue the Project: Example• RFP for new consultants• Find internal allies & naysayers for user group• Assess and prioritize the projects of each team• Manage expectations

Sample User Group

• Feedback from teams

• New features• Decisions• Training opportunity:

staff trains each other

http://www.nicil.org/

Benchmarking

• What are peer organizations doing?

• Have program staff talk with program staff at the other organization. Have them get the real picture.

Benchmarking Example

• Met a peer organization at a conference

• Connected program staff to the contact at the other organization.

Sample Benchmarking Call• ABC Nonprofit, which

has just implemented the FS Database, will call Save the World Nonprofit, which has been using FS Database for 3 years.

Focus on What you Can Do

• Cost benefit analysis• Ask: Who does this serve?• Communicate with users: “We are Implementing X on Ytimeline b/c of Z”

What you Can Do Examples

Usability Testing

• Pre-launch• Post-launch• Repeat

Usability Testing Example• We have 5+ document management

systems… let’s buy a new one!

Sample Usability Testing

Communicate with Users

• Join regular team meetings

• Have user group members spread the word

• Multiple mediums:• Chatter• Email• Posters• Brown bag lunches

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Communicate with Users

• How do your users want to be communicated with?

• How do you currently communicate with users?

Leverage Resources

• Spiceworks community for vendor reviews, etc.

• NTEN, Tech Soup discussions, etc.• Twitter• Product user groups

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