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www.headshift.com.auJames Dellow @chieftech

Kick-Ass Collaboration Everywhere

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#summit12

Adoption of Confluence by business users needs a

different approach from the ‘early adopters’ in the IT

department.

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Head Heart Hand

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1. What is ‘Kick Ass Collaboration’?2. Understanding Users3. Rules to Collaborate By

James Dellow

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What is ‘Kick Ass Collaboration’?

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http://www.aiim.org/What-is-Collaboration

Collaboration relies on openness and

knowledge sharing but also some level of focus and accountability on the part of the business organization.

AIIM

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Here Comes Everybody

The basic capabilities of tools like Flickr

reverse the old order of group activity, transforming 'gather, then share' into 'share, then gather'.

Clay Shirky

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Image Source: http://www.flickr.com/photos/50719309@N00/5110211150/ CC BY-NC-ND

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⬆Increased Productivity

⬇Reduced Costs

⬆Increased Revenue

⬆Increased RevenueSource: Hinchcliffe, D. & Kim, P., Social Business by Design, Jossey-Bass, San Francisco, 2012.

30% Faster support processes

Examples:

30% More satisfied customers

20% Less on travel & communications

35% More collaboration between departments and teams

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But what does it LOOK like?

⬇Less time lost in email.

⬆Working in Confluence⬆Open by default

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Tools1

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#workoutloud2Tools1

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3 Network

#workoutloud2Tools1

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4 Integration

3 Network

#workoutloud2Tools1

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James Dellow

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Understanding users people

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• Personas are user archetypes created to represent a user base. They are a small group of semi-fictional characters created from user research that represent the full extent and natural types of user behaviour.

• Each persona has a set of ‘goals’ which specify what they wish to achieve in using a system.

What are Personas?

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Persona Example: David• David is 31 years old.• He supervises a team of customer

service agents.• His goal is to make sure service

standards and KPIs are met by the whole team.

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Persona Example: Sally• Sally is 46 years old.• She is a qualified accountant and

has worked for the company for many years.

• The most stressful time for Sally is the end of month reporting.

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Persona Example: Brad• Brad is 24 years old.• Brad is a graduate engineer and is

currently on rotation through different departments.

• He hates using email.

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• A user journey maps what a persona does when using a system, from beginning to end.

• They give us an understanding of a user’s needs and how they will achieve these.

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Rules to collaborate by

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#1 Work with the network effect

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#2 Take a walk in their shoes

Image Source: http://www.flickr.com/photos/8080723@N05/5178672116/ CC BY-NC-SA

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#3 Don't give peopleblank workspaces

Image Source: http://www.flickr.com/photos/inoneear/22138013/ CC BY-NC-SA

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Resources to get you started:

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Head Heart Hand

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Thank you!

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