Post on 03-Nov-2014
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What’s stopping Performance Support?
Lars HylandHead of Consulting Services
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We learn by doing
We have to apply what we learn in training when we are back in the workplace
Transfer
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Day M6
MYe
ar0%
20%
40%
60%
80%
100%
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Forgetting curve
0 Day Week Month 6 Months
Year0%
10%20%30%40%50%60%70%80%90%
100%
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Propping up the forgetting curve
How can technology support performance?
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Solution:make it multi-device
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Solution:personalise it
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Solution:offer practice opportunities
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Solution:make it visual and memorable
Motivation:harness the power of storytelling
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Motivation:harness the power of games
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Triggers: use mobile technology to situate learning
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Triggers: use mobile technology to trigger action
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@towardsmaturity
#LNinduction
“I am a fast-response paramedic in London who was called to a category one call at a school. A student with this app used it to revive the patient. If this app was not out there, then there would be one less person in the world.”
#mRealDeal
Encourage social interaction
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Discussion Polls Action
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Custom portals
Embedded into existing software
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Design resources to be useful!
Quick reference
How to guides
Diagnostic tools
Job aids
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Types of resources
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Search
What next?
Flights
Negotiation:Top tips
Next appointment:
Mike Meetingchecklist
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Context – AI – Active Feedback
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Wearable support
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Google glasses slide
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Augmented reality systems
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More powerful feedback data
FilterIntegrate Represent
1 2 3
Not too much
Whenever
In the right place
At time of need
Task support
Task processing Metaphor
Explicit
Easy to understand
Language simplification
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So what stops performance support?
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What stops performance support?
Barrier Solutions ideas
Finding what you need when you need it!
No context provided
Resources poorly written / presented
Connectivity, lack of bandwidth
Fear of social networks
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What stops performance support?
Barrier Solution ideas
Finding what you need when you need it!
Enterprise Search facilityTagging processAsk peers, capture answers
No context provided Embed in workflowLocation aware
Resources poorly written / presented
Set design standards / templatesUse appropriate mix of media
Connectivity, lack of bandwidth
Offline apps and synching usageCaching facility
Fear of social networks Adopt enterprise social toolsReview security policies
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What stops performance support?
Barrier Solution ideas
Staff lack skills to validate available suitable resources
Staff lack communication skills to create quality material for others to follow
Silo structures within organisation prevent an integrated approach.
No ownership of collaborative support
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What stops performance support?
Barrier Solution ideas
Staff lack skills to validate available suitable resources
Critical analysis skills trainingCollective rating methodsBuild trust using smart moderation
Staff lack communication skills to create quality material for others to follow
Provide guidelines/standardsAdopt simple templates/toolsOffer editorial service
Silo structures within organisation prevent an integrated approach.
Build stakeholder relationshipsBring business reps into L & D rolesDemonstrate business case
No ownership of collaborative support
Bring together L & D, Internal communications and business stakeholders to align activities.
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DDecide strategy
Does it supplement
existing training?
Will it embed new behaviours?
Can it replace or partially replace existing training?
RReach out to stakeholders
Contact IT Team
Seek out senior Sponsors
Liaise with Line Managers
IIdentify methods
Video
Checklists
Decision aids
Delivered via portals
Embedded into software
Mobile delivery
VValidate your
solution
Should you pilot? Choose a group of users and gather
feedback.
Use your findings to adapt before you roll out the
solution.
EEngage your
users
Have you got a marketing strategy
in place?
Can your resources act as marketing
collateral?
Will people know how to find and
use the resources?
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How to DRIVE performance
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So what stops performance support?
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List the barriers you have experienced in your organisation.
What can be done to overcome these?
Discussion
lhyland@epiclearninggroup.com
Thank you
@larshyland