The Leader as a coach

Lawrence Hallett!Wales Quality Centre!

!Friday 7th November 2014

Leadership and CoachingHow are they different?

Boss v Coach

Boss CoachTalks a lot Listens a lot

Tells Asks

Presume Explores

Seeks control Seeks commitment

Orders Challenges

Works on Works with

Assigns blame Takes responsibility

Remains distant Makes contact

Coaching

Please write a 1 sentence definition of coaching and leadership - work in pairs Support the definition with examples of good and bad coaching/leadership

Peter Drucker:

“The only definition of a leader is someone who has followers.”

Warren Bennis: “Leadership is the capacity to translate vision into reality.”

Bill Gates:

“As we look ahead into the next century, leaders will be those who empower others.”

John Maxwell: “Leadership is influence – nothing more, nothing less.”

DEFINITION: Leadership is a process of social influence, which maximizes the efforts of others, towards the achievement of a goal.

Coaching - Definition

“Coaching - unlocking a person’s potential to maximise their own performance; helping them to learn rather than teaching them” Timothy Gallwey -Author the inner game

Coaching MisconceptionsCoaches solve their coachees’ problems for them - They apply their coaching expertise and attend to the coaching process while coachees address the

content of their issues. !Coaching is a “soft option”. - True coaching will challenge your perceptions of your role and behaviour and hold you to account on delivering the actions you commit to. !Coaching is a way to ‘fix’ people - Those who benefit most from a coaching relationship are those who want to make some changes in the way they operate. Individuals who are ‘subjected to’ coaching for remedial purposes are much more difficult to help, and if they are resistant, then progress may not be made at all. !Coaching is a substitute for good management. - Good coaches work in partnership with line managers and encourage the development of their coaching capabilities.

situational leadership...Directing

Coaching

Supporting

Delegating

situational leadership...

situational leadership...

Coaching models•GROW Goal, Reality,obstacles/options, way forward

•OSKAR Outcome, scaling, Know how, Affirm and action,Review

The GROW modelTim Gallwey - The Tennis story

The OSKAR model•Outcome •Scaling •Know how •Affirm and action •Review

Try it out!Individually Think of a long term goal In pairs Coach using the GROW model

Coaching Key skills

Enabler of answers Listening

Questioning Goal oriented

It’s impossible…..

Questioning Types

•Open •Closed •Extending •Clarifying •Leading •Hypothetical •Double Barrelled •Assuming

Questioning

•Ask me a question?

Persuasive questioning?

http://www.youtube.com/watch?v=WrR_EgmUc3Q&feature=youtu.be

Listening

Listening Skills…….

Passive Pretend Biased

Misunderstood Attentive data only

Active Empathic

Facilltative

10 Principles of listening1. Stop talking 2. Prepare yourself to listen 3. Put the speaker at ease 4. Remove distractions 5. Empathise 6. Be patient 7. Avoid personal prejudice 8. Listen to the tone 9. Listen for ideas 10. Read the body language

Body Language•Hands •Eyes •Arms •Legs •Mouth •Handshakes •Mirroring •Desk Position

Positive Body Language• Moving or leaning closer to you!• Relaxed, uncrossed limbs!• Long periods of eye contact!• Looking down and away out of shyness!• Genuine smiles

Negative Body Language• Moving or leaning away from you!• Crossed arms or legs!• Looking away to the side!• Feet pointed away from you, or towards and exit!• Rubbing/scratching their nose, eyes, or the back of their neck

Spot a liar - Body Language• Fake smile!• Stiff Upper Body and Too Much Eye Contact!• Looking away to the side!• Context and Paired Behaviors

Body Language Warning!!

Body language is not an exact science. No single body language sign is a reliable indicator. !

Listening/observing

•Watch the following coaching video and comment on content, Body language and the coaching process