Questions? Contact IT User Services:

413-545-TECH (413-545-8324)

www.umass.edu/it/support

August 8, 2018

DRAFT

1

Information Technology

Leadership Team

Finance & Administration

Kimberly Roy

Executive Assistant

kim.roy@umass.edu

Rob DavisInterim Director for

Instructional Innovation

Open PositionDeputy Chief

Information Officer

Jim MileskiInterim Senior Director

of Infrastructure

Teri DeludeExecutive Financial & Administrative Officer

Christopher MisraInterim Vice Chancellor for Information

Services & Strategy, Chief Information Officer

Richard TuthillDirector of IT Architecture

Randy SailerInterim Director of

Infrastructure Operations

Dave HartDirector of

Enterprise Systems & Development

Matthew DaltonChief Information Security Officer

Abdul Wajid ChoudhryDirector of

IT User Services

August 8, 2018

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

2

Information Technology Deputy Chief Information Officer

Backup for Vice Chancellor

as Needed

Expediting Initiatives Across IT

IT News & Notifications

IT User Documentation

Web & Print Communications

IT Communications

Open Position Deputy Chief

Information Officer

August 8, 2018

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

3

Information Technology Instructional Innovation

Innovative Teaching Technology

Instructional Media Lab

Instructional Workshops & Events

Instructional Research & Development

Computer Classrooms & Learning Facilities

Assistive Technologies Center

Team-based Learning Classrooms

Videoconferencing Facilities

Rob DavisInterim Director for Instructional Innovation

Instructional Technology Support

Learning Management System (Moodle Administration)

eLearning (Blackboard Administration)

August 8, 2018

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

4

Richard TuthillDirector of IT Architecture

Information Technology IT Architecture, High Performance Computing

High Performance Computing CoordinationIT Architecture

Change Management

Incident Management

Technology Standards

August 8, 2018

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

5

Teri DeludeExecutive Financial & Administrative Officer

Information Technology Finance & Human Resources

IT Billing & Cash Management

IT Budgeting, Financial Reporting & Compliance

IT Purchasing, Payments & Procard Management

IT Human Resources Personnel Processing

August 8, 2018

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

6

Information Technology User Services

Abdul Wajid ChoudhryDirector of IT User Services

IT Support & Consulting Classroom Technology Services

Site Licensed Software Management

Technology Training IT Account & Directory Services (Password Changes)

IT Help Center

IT Repair Center

Parts & Peripherals Sales

Walk-in Support

Phone Support

Chat/Online Support

Enterprise Desktop Support

August 8, 2018

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

7

Information Technology Information Security

Matthew DaltonChief Information Security Officer

Information Security Services

(Includes Anti-virus, Data Loss Prevention)

Security Incident Response Services

IT Compliance Management

FirewallSecurity & Risk Assessments

August 8, 2018

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

8

Dave HartDirector of Enterprise Systems & Development

Information Technology Enterprise Systems & Development

Data Warehouse (UMetrx)

Administrative Application Security

Administration

Imaging System

Administrative IT Training & Support

Online Student Portal (Go.UMass)

Administrative Applications Infrastructure

Database Administration

(SPIRE, Moodle, UMetrx, Imaging)

Online Learning (OWL):

Homework, eTextbooks,

Training, Testing

Content Development

Instructional Design

Software Evaluation &

Acquisition

(Third-party Software)

Software Installation & Configuration

Campus Enterprise System Integration

Software Development

(Administrative &

Educational)

Software Training & Support

Software Design & Implementation

Campus Enterprise System Integration

Educational Technology

Research & Outreach

Research Project Development &

Support

K-16 Outreach IT Project Support

Student Information System (SPIRE)

Application Design & Development

Maintenance & Operations

Web Site & Interactive

Multimedia

Development

Web Site Development (Education,

eCommerce)

Mobile Web Applications

Content Management System Development

(Drupal)

August 8, 2018

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

9

Information Technology IT Infrastructure

Jim MileskiInterim Senior Director of Infrastructure

Technology Planning & Development

Infrastructure Planning & Engineering

Data Center Modernization Project

Core Network Modernization Project

August 8, 2018

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

10

Randy SailerInterim Director of Infrastructure Operations

Information Technology Network Communications, Data Center, IT Infrastructure Operations

Network CommunicationsUniversity Cell Phones &

Mobile Devices

Call Centers

Telephone & Network Billing

University Operators

Voice Mail

Custom Voice Applications

Voice Services

Web Services

Data Center

Authentication & Identity Management

Email

Windows/Unix Server Administration

Server Hosting

Cabling

Wired Network

Wireless Network

Telephones