Post on 07-Jul-2015
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Leading in an Emergent World:The Georgia Smoke Diver Model
Judith L. Glick-Smith, Ph.D.
770-633-5582
www.mentorfactorinc.com
judy@mentorfactorinc.com
Twitter: @jglicksmith
© 2014
High Reliability Organizations
O Able to perform at maximum capacity in
emergent situations and environments
O Understand the importance of training,
mindfulness, and situational awareness
O Examples: Fire Service, Police, Military,
Emergency Rooms, Air Traffic Control
2
Leadership Development in HROs
O Focus on development of leaders who
O Clearly articulate their vision and mission
O Set expectations
O Establish systems that support the work
of contributing individuals
O Foster a culture of mindful flow-based
decision making and critical thinking
3
What Defines an HRO?
4
O Capacity to anticipate
“unexpected”
problems
O Capacity to contain
“unexpected”
problems
O A mindful approach to
responding to events
Principles of Anticipation
5
O Principle 1:
Preoccupation with
failure
O Principle 2:
Reluctance to
simplify
O Principle 3:
Sensitivity to
operations
Principles of Containment
6
O Principle 4:
Commitment to
resilience
O Principle 5:
Deference to
expertise
Operationalizing an HRO Culture
7
O Individual choice begins with leadership
O Individual mindfulness champions mindful behavior
O Culture is knowing and sense-making
O Culture change is often born out of tragedy
Georgia Smoke Divers
8
O Extreme experiential training program for structural firefighters
O 6 years of decision making experience in 6 days
O Training strategies encourage
O Meditation
O Reflection
O A service-oriented approach both on and off the job
Make-up of Participants and Instructors
9
O Candidates come from all walks of life
O Ratio of instructor to candidate is 3:1
O Instructors volunteer their time and often take vacation to come teach O This is part of the culture of
“giving back” and helping to “save lives”
What the Candidates Learn
10
O How to work together with people not previously known to solve problems in complex, emergent environments
O Trust, patience, forgiveness
O The power of physically holding on to one another
Traits Necessary for an Informed Culture
11
O Trust and
trustworthiness
O Reporting and
transparency
O Justice
O Flexibility
O Learning
Nuts and Bolts: Smoke Diver Core Values
12
O Competence
O Honor
O Integrity
O Excellence
O Mental Toughness
O Passion
O Commitment
Choose to be Happy
13
Work Hard /Have Fun
14
Be Prepared / Practice Your
Craft (Stay Hydrated!)
15
Rest When You Get Tired
16
Take Time to Meditate
17
Teach and Mentor Others
18
Foster Community
19
Celebrate Success!
20
Georgia Smoke Divers
21
O Anticipation and containment principles
O Conscious leadership by example
O Mindful management:Consistent communication is the key to mindfulness
O Using history and ritual to bind the group
O Facilitating individual and team success
References
O Glick-Smith, J. L. (2011). The path of the
razor’s edge: An examination of the flow
experiences of firefighters. ProQuest (UMI No.
3481816).
O Klein, G. (1999). Sources of power: How
people make decisions. Cambridge, MA: MIT
Press.
O Weick, K. E., & Sutcliffe, K. M. (2007).
Managing the unexpected: Resilient
performance in an age of uncertainty. San
Francisco, CA: John Wiley.22