Eadie Kaltenbacher, MBA, GISPNovember 14, 2018

Lean Six Sigma for Public Safety GIS

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• Public Safety GIS Highlights• Lean Highlights

• Definitions, concepts, tools

• Example: Lean for GIS

• Six Sigma Highlights• Definitions, concepts, tools

• Example: Six Sigma for GIS

Agenda

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Public Safety GIS Highlights

First Responders

9-1-1 Dispatch Center (PSAP)

9-1-1 Caller

Addressing Authorities

GIS Data Provider

Public Safety Stakeholders

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• Process• (Supplier)• Input• Process• Output• (Customer)

• Waste• Time• Labor• Material

Lean Definitions

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Lean Concepts: More Mindset than Methodology

LEAN

Efficiency

Eliminate Waste

Never Compromise

Quality

Continuous Improvement

Voice of the Customer

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• Value stream process mapping• Current state vs future state

Lean Tools

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• 2 Processes: Assigning and Correcting addresses• Voice of the Customer

• Listen to end users to determine desired output

Lean Example: Addressing process at Kitsap County

Addressing Authorities

GIS Data Provider

Public Safety Stakeholders

Other Stakeholders

• Value Stream Mapping• 8 steps to create a new one vs 24 steps to correct a bad address

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• Statistical Concept: 6ơ = 3.4 per million

Six Sigma Definitions

“A defect is any aspect of the product or service that does not

meet the customer’s requirements – whether or not

the requirements were specified.”

5 Sigma: 2,426

6 Sigma: 35

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• Effectiveness: improving quality• Iterative and continuous improvements to reduce defects

• Requires metrics

Six Sigma Concepts

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• DMAIC

• Examples of Improvements:• Error-proofing• Standardization• Visual Management

Six Sigma Tools

Define Measure Analyze Improve Control

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Six Sigma Example: Improving quality of GIS data for NG911

• Many organizations are getting ready for Next Gen 911• Five data layers must be extremely high-quality• Within own jurisdiction AND relative to neighbors

• How is this going to happen?• Standardization: “Purposeful Order”

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• How do these principles affect your processes?• Efficiency (reduce time/effort/cost)• Eliminate waste• Voice of the customer• Effectiveness• High quality• Measurement• Continuous improvement

• More resources• www.lean.org• www.asq.org

Review

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Eadie Kaltenbacher, MBA, GISP206-288-6018

Eadie.Kaltenbacher@mbakerintl.com