Post on 26-Mar-2015
transcript
Learning Management Learning Management System System
RecommendationsRecommendationsCIO- David Watson CIO- David Watson
CFO- Ryan KreinbringCFO- Ryan KreinbringCNO- Susan BesheerCNO- Susan BesheerDON- Elizabeth Acord DON- Elizabeth Acord
HR Director- Connie EgererHR Director- Connie EgererDirector of Compliance- Connie EgererDirector of Compliance- Connie Egerer
Decision-Making ProcessDecision-Making Process
RFP Sent Out
5 responses received
Subjective analytical tool utilized for individual rankings
Individual Rankings compiled
Delphi method used to reach consensus
Group brought together to discuss top two vendors based on rankings
Final Vendor
Selected
CIO RankingCIO Ranking
Filters
Relative Importance
(scale 1-200) Ranking Scale (1-100) Certpoint HealthStream Oracle eLEAPSolo
Learning
Filters1 Product Functionality 200 Number (higher = best) 70 90 10 80 1002 Price 50 Number (higher = best) 80 90 10 70 803 Vendor Qualifications 40 Number (higher = best) 70 80 10 50 904 Product Integration Capabilities 40 Number (higher = best) 80 90 10 30 1005 Implementation Process 30 Number (higher = best) 70 40 10 70 806 Training Capability/Availability 30 Number (higher = best) 10 10 10 60 60
Total Score 26,400 30,800 3,900 26,600 35,800 Rank 4 2 5 3 1
CIO Key PointsCIO Key Points
CertpointCertpointVendor is relatively unknown Vendor is relatively unknown
HealthstreamHealthstreamSaaS highly desirableSaaS highly desirable
OracleOracleCost prohibitiveCost prohibitive
eLeapeLeapUnclear integration capabilities and contentUnclear integration capabilities and content
Solo LearningSolo LearningFirst choiceFirst choice
User Acceptance TestingUser Acceptance Testing
User Acceptance TestingUser Acceptance Testing
Vendor's obligation to correct any defects Vendor's obligation to correct any defects discovered during testingdiscovered during testing
Acceptance criteria generally includes:Acceptance criteria generally includes: System functional capabilitiesSystem functional capabilities Interfaces work properlyInterfaces work properly System complies with scalability and System complies with scalability and
performance requirementsperformance requirements
CFO RankingCFO Ranking
Filters
Relative Importance
(scale 1-200) Ranking Scale (1-100) Certpoint HealthStream Oracle eLEAPSolo
Learning
Filters1 Product Functionality 200 Number (higher = best) 85 87 84 85 852 Price 50 Number (higher = best) 80 75 83 95 973 Vendor Qualifications 40 Number (higher = best) 82 95 93 75 924 Product Integration Capabilities 40 Number (higher = best) 95 93 95 90 905 Implementation Process 30 Number (higher = best) 86 85 80 85 826 Training Capability/Availability 30 Number (higher = best) 87 87 85 80 85
Total Score 33,270 33,830 33,420 33,300 34,140 Rank 5 2 3 4 1
CFO Pricing AnalysisCFO Pricing Analysis
Certpoint HealthStream Oracle eLEAP Solo LearningLicense 1 Year (2,000 users): $70,000 $232,000 $78,000 $19,000 $20,000Price Per Year/Per User: $35 $116 unlimited user license $10 $10One Time Costs: $25,000 $0 $0 $5,500 $10,000
Does NOT include T&E --- --- --- ---Training : $8,000 ? $5,000 $3,000
Does NOT include T&E --- --- --- ---Monthly Costs: $0 $0 $0 $875 $417
Total 1 Year Costs: $103,000 $232,000 $83,000 $38,000 $35,000Total 3 Year Costs: $243,000 $696,000 $239,000 $97,000 $85,000Total 5 Year Costs: $383,000 $1,160,000 $395,000 $156,000 $135,000
Perpetual Initial Cost 175,000.00 --- --- --- $20,000Perpetual Annual Cost 38,500.00 --- --- --- $9,800
Total 1 Year Costs: $175,000 --- --- --- $20,000Total 3 Year Costs: $252,000 --- --- --- $39,600Total 5 Year Costs: $329,000 --- --- --- $59,200
CFO Pricing AnalysisCFO Pricing Analysis
$0
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
$1,400,000
Total 1 Year Costs: Total 3 Year Costs: Total 5 Year Costs:
Certpoint
HealthStream
Oracle
eLEAP
Solo Learning
CNO and DON RankingCNO and DON Ranking
Filters
Relative Importance
(scale 1-200) Ranking Scale (1-100) Certpoint HealthStream Oracle eLEAPSolo
Learning
Filters1 Product Functionality 200 Number (higher = best) 65 50 70 95 902 Price 50 Number (higher = best) 80 75 83 95 973 Vendor Qualifications 40 Number (higher = best) 82 95 93 75 924 Product Integration Capabilities 40 Number (higher = best) 95 93 95 95 905 Implementation Process 30 Number (higher = best) 86 85 80 85 826 Training Capability/Availability 30 Number (higher = best) 87 87 85 80 85
Total Score 29,270 26,430 30,620 35,500 35,140 Rank 4 5 3 1 2
CNO AnalysisCNO Analysis
Created a Survey for clinical end-users focusing Created a Survey for clinical end-users focusing on the following: on the following:
Tool Set/FeaturesTool Set/Features Ease of UseEase of Use Technological issues Technological issues related to learningrelated to learning
Log-inLog-in IntuitivenessIntuitiveness Cross-platformCross-platform
ContentContent AccessibilityAccessibility RobustnessRobustness
CommunicationCommunication Interface ConsistencyInterface Consistency Plug-ins browser supportPlug-ins browser support
GradebookGradebook Number of ClicksNumber of Clicks
AssessmentAssessment SearchingSearching
Survey ResultsSurvey ResultsOracle Solo Learning
Certpoint Healthstream
Survey ResultsSurvey Results
eLeap
HR Director and Compliance HR Director and Compliance Officer RankingsOfficer Rankings
Filters
Relative Importance
(scale 1-200) Ranking Scale (1-100) Certpoint HealthStream Oracle eLEAPSolo
Learning
Filters1 Product Functionality 200 Number (higher = best) 95 93 97 90 852 Price 50 Number (higher = best) 60 90 80 40 953 Vendor Qualifications 40 Number (higher = best) 90 100 100 60 804 Product Integration Capabilities 40 Number (higher = best) 80 100 100 80 905 Implementation Process 30 Number (higher = best) 100 100 100 80 906 Training Capability/Availability 30 Number (higher = best) 100 100 100 80 90
Total Score 34,800 37,100 37,400 30,400 33,950 Rank 3 2 1 5 4
Political EnvironmentPolitical Environment
HR Director and Compliance Officer HR Director and Compliance Officer aligned strategically aligned strategically
Chosen vendor was not initially preferred Chosen vendor was not initially preferred vendor for HR, Compliance, DON, or CNO vendor for HR, Compliance, DON, or CNO
Buy-in from the clinicians was gained Buy-in from the clinicians was gained through the survey processthrough the survey process
Change Management Change Management
Decision Authority Decision Authority
User Acceptance TestingUser Acceptance Testing
Training-- SuperusersTraining-- Superusers
Communication PlansCommunication Plans
Cumulative RankingsCumulative Rankings
Filters
Relative Importance
(scale 1-200) Ranking Scale (1-100) Certpoint HealthStream Oracle eLEAPSolo
Learning
Filters1 Product Functionality 200 Number (higher = best) 78.75 80 65.25 87.5 902 Price 50 Number (higher = best) 75 82.5 64 75 92.253 Vendor Qualifications 40 Number (higher = best) 81 92.5 74 65 88.54 Product Integration Capabilities 40 Number (higher = best) 87.5 94 75 73.75 92.55 Implementation Process 30 Number (higher = best) 85.5 77.5 67.5 80 83.56 Training Capability/Availability 30 Number (higher = best) 71 71 70 75 80
Total Score 30,935 32,040 26,335 31,450 34,758 Rank 4 2 5 3 1
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