Post on 16-Apr-2017
transcript
Sergei PolianskiCorporate HR Center DirectorHR Solutions/Analytics/Services/Employer Brand/Comms
Sergei.Polianski@jti.com
LEVERAGING NETWORKING AND GAMIFICATION CAPABILITIES
Human ResourcesCorporate HR Center
© Copyright JTI
JTI today
JTI at a glance 2
26,000employees
364 offices
25factories
8research & development centers
5 tobacco processing facilities
• JTI is the JT Group’s international tobacco business
• A global Fortune 500 company
• We employ people in 70 countries around the world
• We are a leading international tobacco product company created in 1999
• We sold 398 billion cigarettes2
• The Company’s core revenue is USD 11,911 million
3
HR Power User Concept: Driving HR Capabilities
HR Power Users: Embracing Networking and Gamification Capabilities
© Copyright JTI 2016 4
HR Power Users: Catalyst for Business AdoptionChanging Business Culture
Goal = User Effort & Compliance Goal = User Engagement and Agility
One time roll-out of a new system
Led from the top
Clear end state
Focus on buy-in and compliance to process and system
Train employees in “how to do things”
Continuous process of learning and adapting
Owned by all
Ongoing capability to evolve
Focus on ability to change – “agility” of process and system
Enable and empower employees to self-serve and learn
User Adoption as an Event User Adoption as a Constant
HR-CENTRIC USER-CENTRICHR Power Users: Embracing Networking and Gamification Capabilities
© Copyright JTI 2016
HR Power User Role
HR Power Users:
• Key knowledge holders
• ‘Ambassadors’ who ensure integrity of HR global processes and systems
• Act as BRIDGE between Corporate and Local HR
Essence
5HR Power Users: Embracing Networking and Gamification Capabilities
© Copyright JTI 2016
Maintain
Test / Improve
Train
Change
Power User Activities
• Participates in Corporate projects (e.g. Regression testing)
• Identifies system gaps and submits Change Requests
• Drives local change management activities
• Adapts global processes in local HR organization
• Ensures excellent data quality • Ensures that the system is
maintained in a timely manner
• Possesses Business Process and System Expertise
• Delivers training and onboarding to local end users
6HR Power Users: Embracing Networking and Gamification Capabilities
© Copyright JTI 2016
HR Power User Specializations
• HR Power Users specialize in one of 4 areas: Core SAP, Compensation, Talent, e-Recruitment
• Depending on location, one Power User can combine several areas
Core SAP (OM, PA, Time)
Compensation Talent e-Recruitment
1 2 3 4
HR Power User
7HR Power Users: Embracing Networking and Gamification Capabilities
© Copyright JTI 2016
HR Power User Grades
• Power User Grade = Skills + Activities• Based on activities performed
throughout the year and PU Assessment results an HR Power User can achieve one of 3 grades: Silver, Gold and Black
• Status is valid for 1 year and evaluated annually
Silver, Gold, Black
Silver Gold Black
8HR Power Users: Embracing Networking and Gamification Capabilities
© Copyright JTI 2016
Knowledge and Activities
9
Knowledge
Activities
• Taking Training Opportunities (Classroom-Webinar-Self);
• Participation in Best Practice Sharing (Power User Round Tables);
• External Outlook (External Webinars or Conferences).
• Managing change at local level.
• Ensuring adoption of HR systems/processes locally
• Governing data quality• Participating in the
Projects (Learning by Doing, Project as a development opportunity)
• Helping others - Buddies Program
• Power Users earn points • for every training opportunity they have utilized;• through participation in corporate initiatives and performance of local activities;• ensuring stable data quality.
• Points earned are entered into activity log where the Power User can monitor the progressas well as see where they stand against other power users
• At the end of the year total number of points is calculated: belts are attributed according to the amounts of scores collected
Knowledge Sustained through Performing Activities
Ground Rules
10% Black 30% Gold 60% Silver
HR Power Users: Embracing Networking and Gamification Capabilities
© Copyright JTI
Types of Power User Rewards
10
Reward Visual Black Gold Silver
Power User PackagePlastic card, statue, letter of acknowledgement X X X
Recognition Letters X X X
Draw of iPads, Amazon cards X X X
Nomination for Expert Roundtables X X
Participation draw in 2015 External Conferences: HR Vision, HR Tech, other X
HR Power Users: Embracing Networking and Gamification Capabilities
© Copyright JTI 2016 11
Activity Log
HR Power Users: Embracing Networking and Gamification Capabilities
Aug
Sep
DecJan
Feb
JulMay
Apr
Mar
Nov
Oct
Jun
• Participation Regression Testing
• Participation in Scoping workshops for E-Recruitment
• HR Academy learning opportunities• Power User programs• Power User Race
Enter objectives in Dialogue
Employer Value Proposition-Western Europe Round Table Employer Value Proposition-Central Europe Round Table
myHR Solutions and Compensation –Europe Round Table
• HR Academy learning opportunities• Power User programs• Power User Race
Round Tables
• Talent Management Round Table - Asia
myHR Solutions and Compensation –Asia Round Table
Participation in Corporate Initiatives
• Talent Management Round Table - Europe
myHR Solutions and Compensation –MENEAT Round Table
• HR Academy learning opportunities• Power User programs• Power User Race
Power User Assessment
HR Power User Role• HR Academy learning opportunities• Power User programs• Power User Race
12
Example of 2016 Power User Cycle
HR Power Users: Embracing Networking and Gamification Capabilities
© Copyright JTI 13
87 105
171
226250 261
212 210
0
50
100
150
200
250
300
7 year journeyHR Power Users
2008 2009 2010 2011 2012 2013 2014 2015
PU Number
Proficiency (of 3.0)
*The number includes e-Recruitment Power Users
Workshops2 WarsawSt-Petersburg2 GenevaMadrid43 Participants
Power User MeetingsKuala Lumpur Warsaw Budapest/Singapore Dubai Istanbul Barcelona
Target Audience All PUs New PUs Gold&Black / Blue&Silver PUsGold & Black PUs All PUs All PUs
Number of Participants 109 59 45 / 93 92 184 197
RoundtablesIstanbulBangkokAmsterdamKuala Lumpur Vienna
2.01
2.42.27
2.472.68 2.68
2.85 2.87
HR Power Users: Embracing Networking and Gamification Capabilities
EnterprisingOpenChallenging