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8/13/2019 Life in Consulting Presentation - University of Ottawa
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Life in ConsultingMichael McFaul
Partner, Consulting Director of OperationsOntario Region
October 30, 2012
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Deloitte & Touche LLP and affiliated entities.
Agenda
What is Consulting? A Career in Consulting
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Deloitte & Touche LLP and affiliated entities.
What is Consulting?
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What is Consulting?
Consulting is about helping clients plan, structure and grow theirbusiness focusing on improving performance
It is about guiding organizations through change
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Listening Analyzing Architecting Delivering
To our clientsbusiness challengesand needs
Understanding ourclients issues as theypertain to industry,people, process andtechnology
Business and marketdata, competitivedynamics and industrytrends
Selecting appropriatetechnologies toaddress complexbusiness solutions
Innovative, strategicrecommendations andcomprehensive actionplans
New business andtechnology solutions
Business solutionsthat drive competitiveadvantage andshareholder value
Aligning technology tobusiness process
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Why Do Clients Hire Consultants?
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Create strategies, plans and solutions that help clients deliver concretevalue to their stakeholders
Identify areas of opportunity to increase management effectiveness
Become trusted advisors to clients by understanding their business
Bring an outside perspective to help clients identify innovative ways ofdifferentiating themselves
Translate leading ideas and technologies into sustainable, competitive andstrategic advantage
Develop innovative solutions to complex business problems
Deliver advice and expertise that allow clients to achieve business goals
Help clients create change within their business
Management Consultants:
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Management Consulting Industry Overview
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StrategyFirms Strategy and planning
Full Service Firms Multi-national, multi-service lines
Industry SpecificFirms
Limited service offerings specifically tailoredto a particular industry segment
Boutique orService Specific
FirmsTargeted type of business-specific solution
TechnologyImplementation
Firms
Integrators, technology implementation andother solutions requiring specific IT-basedskill sets
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Deloitte & Touche LLP and affiliated entities.
Consulting Services The Deloitte Example
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Tax Audit ConsultingFinancial
AdvisoryEnterprise
Risk Services
Human CapitalStrategy & Operations Technology
CorporateStrategy
Shapes and refines strategicvision and objectives to drivesuperior shareholder returns
Finance andPerformance
Management
Provides the CFO with tools toimprove cash flows, measureperformance and reduce costs
Supply ChainStrategy
Designs solutions forwarehouse, distribution,sourcing and procurementoperations
OperationsExcellence
Improves production flexibility,asset utilization and customerresponsiveness
Customer andMarket Strategy
Helps clients address a broad
range of customer, channel,marketing, and sales issues
TechnologyStrategy &
Architecture
Advises clients on aspects ofIT strategy & ITs alignmentwith business strategies,enterprise architecture,outsourcing, and ITeffectiveness
SystemsIntegration
Provides advisory servicesaround custom development,
vendor packages andTesting & QA Services
InformationManagement &
AnalyticsTechnology
Assist clients in developingand implementing technologyand processes to capture andcommunicate informationefficiently
ApplicationManagementServices
Provides clients with end usersupport for applications,application development andmaintenance services, as wellas database and systemmanagement services.
SAP
Provide advisory andimplementation servicesCRM
Oracle
Provides organizational designadvisory services
Enables clients to implementlarge scale transformations by
focusing on the peopledimension of transformation
Provides the CHRO withstrategy and service deliverysolutions to help createbusiness value
OrganizationalDesign
TransformationalChange
HRTransformation
Helps organizations plan,acquire, develop, engage, anddeploy talent
Talent Strategies
Organizes, facilitates anddesigns core processes in fourkey areas: Strategic clarification,Strategy deployment, Managingfor results, and Performanceimprovement
ManagerialDesign TM
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Deloitte & Touche LLP and affiliated entities.
Consulting Marketplace 2011 - 2014
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Deloitte is the leading global consulting firm
# Company 2010 Global ConsultingRevenue ($M)
2010 Growth Rate
1 Deloit te $14,216 7.80%
2 PwC $12,376 10.90%
3 Ernst & Young $9,890 5.20%
4 KPMG $8,760 8.30%
5 Accenture $7,277 6.80%
6 IBM $6,293 5.20%
7 McKinsey & Company $4,773 8.80%8 Marsh & McLennan Companies $3,776 3.90%
9 Booz Allen Hamilton $3,268 6.50%
10 Towers Watson $2,883 -3.80%Source: Global Consulting Marketplace 2011-2014; Kennedy Consulting Research & Advisory estimates
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The Engagement Lifecycle
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Pre-Engagement
Start-UpData
Gathering & Analysis
Recommen-dations
Execution Closure
Financial Management
Risk and Issue Management
Knowledge Management
Client Relationship Management
Project Management
Teamwork and Team Leadership
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A Career in Consulting
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Deloitte & Touche LLP and affiliated entities.
Deloitte Career Path
Key characteristics Strong interpersonal and
team-building skills Superior analytical and
problem-solving skills Dynamic individuals who
seek challenging projects Leadership and initiative,
in and out of the workenvironment
Flexibility, humility,integrity andprofessionalism
Exemplary record ofachievement
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Analyst(2-3 years)
Consultant(2-3 years)
SeniorConsultant(2-4 years)
Manager (2-4 years)
SeniorManager (3+ years)
Partner /Director
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Benefits and Challenges
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Benefits ChallengesExciting opportunities
Great work experience
High caliber colleagues
Challenging work
Opportunity to make adifference for clients
Travel
Its not a 9-5 job
Making a difference Everyday!
Pressure
Constantly working on new
topics/clients Ambiguity
Highs and lows
Travel
Multiple managers
Its not a 9-5 job
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What Makes a Strong Consultant (as per Deloitte)?
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Demonstrated ability to learn quickly
Motivated by challenge
Strong analytical & problem solving ski lls
Collaborative working style & abili ty to work in teams
Client-centric & innovative thinker
Extraordinary potential to lead
Confident & convincing communicator
Track record of excellence in academic, professional & extra curricular endeavors
Comfortable in dealing with uncertainty & change
Capacity to work under pressure
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Roles and Skills Required
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Skills
Roles
Consultant
Senior Consultant
Manager
Skill Focus
BusinessDevelopment Focus
Leadership Focus
BusinessDevelopment Focus
Leadership Focus
Skill Focus
BusinessDevelopment Focus
Leadership Focus
BusinessDevelopment Focus
Leadership Focus
Skill Focus
BusinessDevelopment Focus
Leadership Focus
Partner
Business Analyst
Senior Manager
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Top Signs Youve Been a Consultant for Too Long
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Someone mentions a 7:00 oclock meeting and you say, AM or PM ?
You decide to re-org your family into a team-based organization .
You believe you never have any problems in your li fe, just issues and improvementopportunities.
Your deliverable for Sunday afternoon is clean laundry and pay bills.
You give constructive feedback to your dog.
You ask the waiter what the restaurants core competencies are and you refer to processflows when dinner arrives late.
You wri te a work plan for your weekends.
You insist that your friends submit time sheets at the end of the month so you can seewhat you missed.
You congratulate your parents for successful value creation!
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