June 26 , 2012

Presented by:Megan McMahon & Dhara Naik

@LikeableCM

Top 10 Ways Community Management Can Add Value to Your

Business

Agenda

#LikeableCM

• Who is Likeable?• Top 10 ways community management can add value to

your business• Q & A

*TWEET TO @LIKEABLECM with hashtag #LikeableCM

Who is Likeable?

How Community ManagementCan Add Value to YourBusiness

Top 10 Ways…#LikeableCM

1. Building Brand Awareness

#LikeableCM

Boloco

#LikeableCM

Logitech

#LikeableCM

2. Build Your Brand Voice

#LikeableCM

GemsAround

#LikeableCM

DKNY

#LikeableCM

3. Understand Your Audience

#LikeableCM

Voices Against Brain Cancer

#LikeableCM

Nickelodeon

#LikeableCM

4. Acquiring New Customers 

#LikeableCM

Orabrush

#LikeableCM

Coconut Bliss Ice Cream

#LikeableCM

5. Rewarding & RetainingCustomers

#LikeableCM

Sprinkles NYC

#LikeableCM

GrubHub

#LikeableCM

Speaking of Surprise and Delight…

#LikeableCM

6. Receiving Fan Feedback on Products & Services

#LikeableCM

Marriott International

#LikeableCM

Hpnotiq

#LikeableCM

7. Finding Brand Ambassadors

#LikeableCM

Entenmann’s

#LikeableCM

The Company Store

#LikeableCM

8. Developing Long-TermRelationships with Ambassadors

#LikeableCM

Restaurant.com

#LikeableCM

Ritani

#LikeableCM

9. Changing ConsumerPerception

#LikeableCM

McDonalds

#LikeableCM

Ordr.in

#LikeableCM

10. Providing Customer Service

#LikeableCM

Zappos

#LikeableCM

Delta Assist

#LikeableCM

Questions?

#LikeableCM

Thank You!

Contact:

likeableCM@gmail.com

Twitter: @LikeableCM