Post on 18-Aug-2019
transcript
Digital Literacy Week#DLweekTO
Living and Thriving
Online
Charlotte MasonAVP Mobile for EveryoneDigital Channel
Jon BarnettSenior Manager, CapabilitiesReal Estate Secured Lending
Your Guides Today
Video
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Who are We?
How may devices do you
own?
ComputerLaptop
Mobile phoneVoice Assistant
Tablet
How may devices do you
own?
ComputerLaptop
Mobile phoneVoice Assistant
Tablet
Have you made purchases
online?
Have you made purchases
online?
Who has a social Media account?
FacebookTwitter
Who has a social Media account?
FacebookTwitter
Do you bank online?
Do you use mobile banking?
Do you bank online?
Do you use mobile banking?
What is Digital?
Digital puts the World at your Fingertips
Communication
Voice Assistants Applications
Personal Banking
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1.8 billionpeople worldwide purchased
goods online
5.9 hrs/dayTime an average adult
spends online
1.8 millionApple Apps
32%
2.3 billion Facebook users Q1, 2019
100 millionAmazon Alexa devices sold
by end of 2018
of the global population uses a smartphone
E-commerce share of global retail sales in 2021
17.5%
How big is the digital world?
Communication
Facebook Instagram LinkedIn Twitter
• Post comments/pictures
• Chat live
• Watch videos
• Shop marketplace
• Plan events
• Order food ☺
• Share photos and videos from a smartphone
• Comment on others' posts
• Share stories (24 hrs)
• Direct messaging
* Messenger
• Connect with professionals
• Search jobs
• Follow companies
• Follow groups based on interest
• Online news
• Short message format (140 characters)
• Follow and be followed
Social Media Explained
Voice Assistants
Who uses smart speakers?
Use Daily Use Monthly Have ever tried
Listen to streaming music service 38.2% 69.9% 83.0%
Ask a question 36.9% 66.0% 84.0%
Check the weather 35.6% 61.4% 80.1%
Set an alarm 23.5% 41.8% 62.4%
Control smart-home devices 23.5% 33.3% 45.8%
Set a timer 22.9% 46.7% 62.4%
Call someone 11.4% 23.5% 40.2%
Access my calendar 11.4% 26.5% 39.9%
Find a recipe 7.8% 26.1% 40.2%
Make a purchase 3.9% 15.0% 26.1%
What are they used for?
Source: Voicebot, "Smart speaker Consumer Adoption Report" sponsored by Voicify, March 7, 2019
Where are they going?
Applications
Software that allows
you to perform
specific tasks
Making Sense of Apps, Programs, Applications
Mobile apps
Desktop applications
Personal Banking
Ways to Bank Digitally
Smartphone
Tablet
Desktop Computer or Laptop
Ways to Bank Digitally
Most Canadian banks have a security guarantee, protecting you from
losses incurred through online or mobile banking
Security Guarantee
• 24 Hour Access - Always open
• No Wait Times
• Can do day-to-day banking
activities:
– View Balance
– Pay Bills
– View Transaction History
– View and Download Statements
– Transfer Money
– Deposit Cheques
– Trade Stocks
– Order Foreign Currency
Why Digital Banking?
Digital Payment Features
Make in-person
payments using your
smartphone
Contactless payment up
to $100
Send or request
money over text message
or email
Send money to over 170 countries
Online Shopping
Digital Payment Features
Digital Banking- Get Started
To sign up for online banking, all you need is an Access Card
With your Access Card, you can register for EasyWeb, and then use the Login ID and Password you create to use the app
Digital Banking – Getting Started
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In the news
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Keep Personal Information Limited
Keep Your Privacy Settings On
Make Sure Your Internet Connection is Secure
Be Careful What You Download
Know what your family are doing with your devices
!
Be Careful What You Post and Who You Meet Online
Browse and shop safely
Secure https://
Choose Strong Passwords
Password:
**********
Keeping your Home Network and Mobile devices safe
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Keep Your Privacy Settings On
• Browser
• Social Media Accounts
• Cell Phone
• Location services
• App permissions
• Ad tracking
Keeping your Home Network and Mobile devices safe
iPhone and iPad Privacy Settings
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Make sure your Internet Connection is Secure
• Always use a password on your home WIFI
• Install antivirus/anti-spyware software e.g. McAfee, Norton and set it to update daily
• Change the default administrator (admin) password for your internet router
• Avoid using public WIFI for sensitive transactions
Keeping your Home Network and Mobile devices safe
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Be Careful what you Download
• Anti-virus/anti-spyware software
• Download executable files (.exe) with caution
• Use trusted download websites rather than peer-to-peer systems to obtain programs
• Download music and movies only from paid sites such as iTunes or trusted retailers’ websites
• Share files via recognized file sharing software
Keeping your Home Network and Mobile devices safe
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Choose Strong Passwords & Change them Regularly
"I want to see the Pacific Ocean" could become 1W2C+P0"I want to see the Pacific Ocean" could become 1W2C+P0
• 8-10 Characters
• Be creative: Use a special phrase and a letter from each word
• Substitute numbers for some words or letters
• Upper and lower case letters
• Symbols instead of letters: &#*!@
• Avoid dictionary words
Keeping your Home Network and Mobile devices safe
Password:
**********
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Secure https://
Browse and Shop Safely
• Pay attention to browser messages re unsafe content
• Shop at Internet merchants you know and trust
• Research vendors and look for verified reviews
• Don't be rushed by 'limited time' offers
• Confirm merchant has a secure transaction system
• Padlock symbol on the bottom of your browser
• https web address
• Use a pre-paid debit card instead of a credit card
• Check bank statements regularly
Keeping your Home Network and Mobile devices safe
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Be careful What you Post and Who you Meet Online
• Don't post anything you wouldn't want your 'children' to read
• Post vacation pictures when you're back home
• When interacting online – question anything unusual
Your Personal InformationKeeping your Home Network and Mobile devices safe
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!
Know what your family are doing with your devices
Keeping your Home Network and Mobile devices safe
• Set PINs for all devices
• Log out of apps when not in use
• Report lost/stolen devices asap
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Keep Personal Information Limited
Keeping your Home Network and Mobile devices safe
Your Personal Information
Age / DOB
Name
Location
History
Location
Friends
Search
History
Purchases
Internet
Searches
EmailSearch
HistoryUser
Names Downloads
Benefits: • Relevant ads• Convenience tools i.e.
storing your credit card number
• User information improves products
Negative: • Hard to know what you're
agreeing to • Don't see the content not
targeted at you• Give up info you're not
comfortable with• Info can be shared with or
sold to other companies
Your Personal Information
What you can do:
• Ask questions
• Privacy settings on apps and browsers
• Be alert to impersonators
• Safely dispose of old technology
• Look for lock icon to protect data
• Strong and private passwords
It's your right to know, and be comfortable with how your information is being used
What is wrong with this email?What is wrong with this email?What is wrong with this email?
What is wrong with this email?1
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There are many issues with this email, but the clear indicators of phishing are:1."From" Address2. Urgency Message3. Impersonal Address4. Link embedded in Email
What is wrong with this email?
Email Security Tips
Assume an email is suspicious if:
1. There is an urgent call to action
2. The "from" address is unfamiliar (jumbled letters, improper email format, etc.)
3. It is addressed generally to "customer, user, etc."
4. It is from a bank, payment service (PayPal), Government Service requiring account/payment information
5. You are asked to click a link embedded in the email
Email Security Tips
Is this legitimate?Is this legitimate?Is this legitimate?
Your bank will never email or text you requiring secure account information!!
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Indicators of phishing are:1. Urgency Message2. Link embedded in text3. Uncommon link address
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Relative in Trouble Scam
The Romantic Scam
You Owe Taxes Scam
Common Scams to Watch out For
For Additional Digital Assistance, visit TD's Digital Academy
Thank you!