© 2005, 2009 Lockheed Martin CorporationAll Rights Reserved LM21Operating Excellence

LM21 Operating Excellence and ITIL® Continual Service Improvement

A Fusion of Ideas – Session 1Kirk Judd

© 2005, 2009 Lockheed Martin CorporationAll Rights Reserved GB - 2 LM21Operating Excellence

ITSM Maturity Approach

•LM21 Methodology can define and implement the Roadmap to achieve needed maturity with time

• People• Process• Technology

•LM21 Value Stream Mapping compares As-Is versus To-Be States – The ITIL® Assessment!

Plexent 2009