LOUGHBOROUGH COLLEGE

Business Support Self Assessment 2013-14

18 August 2014

Aims

• Business Quality framework

• Purpose of self assessment

• Process for self assessment

• Effective self assessment to improve quality

Quality cycle

Review

Plan

Deliver

Test and measure

Quality framework

Purpose of self assessment

• Improve the quality of the experience and outcomes for all stakeholders:– opportunity to reflect on the past year and review

what has taken place – measuring progress against internal and external

factors– supporting organisational development needs

Self assessment ……

• Is a description of your accomplishments related to critical elements and performance standards

• Should provide a clear picture of your departments performance and accomplishments and areas for improvement

• Is an essential part of a continuous review and improvement process

PROCESS - SELF ASSESSMENT REVIEW

Preparation

SAR review

meeting

SAR submitted

SAR validation

Deliver QIP

Monitor QIP

WRITING YOUR SAR

Purpose of the college?

Step 1 - PurposeConsider the purposes of your department in

supporting the college to achieve its overall purpose:Who are your customers? What are their needs?What role do you play in meeting their needs?

E.g.: Quality and Standards• To monitor and report on the College success, retention and achievement in order to highlight

any risks to the performance or reputation of the College and to facilitate timely intervention• To monitor and report on the standard of teaching, learning and assessment in order to

highlight any risks to the performance or reputation of the college and to facilitate timely intervention

Step 2 - DataComplete the generic data in appendix one and make judgements on them

• Targets:– Mandatory training: 100%– Satisfaction: 90%

• Add your own data relevant to your areas purposeE.g.: For the library:

• % of students using the library• Success rates for students who used the library • % satisfaction with the learning resources

Self assessment review

• For each of the purposes you identified, consider if this is something your departments:– does well – is an area for improvement.

• Use the data to help form judgements

EVALUATING YOUR DEPARTMENT

Judgement statements

• Data

• Review & evaluate

• Grading / judgements

Situation / purpos

e

Judgement

Evidence

Result / impact

Data and language

• Clear and accurate judgement statements

• Base judgements on facts

• Include qualitative and quantitative evidence to support your statements

• Show the impact

Example statements

• The area has successfully developed highly effective working relationships with other departments within the college, in particular with the HR area where collaborative working enabled the smooth implementation of a pilot appraisal process and the successful facilitation of the staff survey, which achieved 90% response rate.

• Additional support for learners is excellent, collaborative working between teaching and support staff has led to 93% success rates for learners who receive additional learning support.

Task

• Write an evaluative paragraph for something in your area that is a:– Strengths– An area for improvement

Complete the self assessment review table

Quality Improvement

• Don’t treat the symptom, look for the cure

Area to improve

Action plan

Expected outcome

Lead By When

Progress update (Nov, Jan, April)

Impact On risk register

  

             

Identify your main areas for improvement from the table and put them in the action plan

Discuss and agree what you will do to improve.

Area to improve  

• Identify:– measurable expected outcomes– Who the lead is for the action– When it will be completed by

Expected outcome

Lead By When

     

Area to improve

Action plan Expected outcome / impact

Lead By When Progress update (Nov, Jan, April)

Impact On risk register

 Improve student participation and satisfaction levels in further education provision, specifically on the FE choices survey

• Evaluate the satisfaction survey and identify key issues. Work with departments to identify key issues at department level.

• Review and revise the questions and mechanism used to collect feedback.

• Engage the student union and reps in evaluation of the mechanism, issues and actions identified

• Identify and implement actions to address the issues and monitor these through the Quality and T&L forum and the QQR process.

Improved participation in satisfaction surveys.   Improved participation to 85% Increased levels of satisfaction levels to 90%  As above

Quality Manager / Quality Officer

Sept 2014     31 Sept 2014  26 August 2014   June 2015

    Yes

Every employee is responsible for quality

Summarising

• Pick out your key:

– Strengths (the top list of what the department / service area does well)

– Weaknesses/Areas for Improvement (taken from the action plan)

Grading

• Grade your area using:

– Balance of strengths and areas for improvement

– The key evaluative words from the grading grid

DOCUMENTSTEMPLATES & GUIDANCE

Guidance

• Guidance booklet

• Schedule

• Face to face support sessions

See Q&S section of SharePoint

QUARTERLY QUALITY REVIEW

Purpose• To enable Managers to regularly review monitor ‘in year’

performance and the effectiveness of their area developing a proactive approach to improvement.

• Highlight areas of risk for attention and action & good practice for sharing.

• To enable the executive and Board of Governors to regularly monitor the in year performance and effectiveness of all programme areas through quarterly quality reports.

• To provide regular feedback and sound advice to the executive both on-going and to support business planning.

The processManagers analyse data for quality review meetings

Quality review meeting held

Rolling risk indicators inform business planning

Business planning informs college growth and activity

Quality review reports to Governors

What we are monitoring

Service Surveys

Complaints

Staff Survey

Equal opportunities data

Staff turnover and absence

Performance management

Departmental KPT’s

Mandatory training

Risk indicators

When will they be?

• 11 – 13 November 2014• 10 -12 February 2015• 5 – 7 May 2015• 7 – 9 July 2015

• 45 minutes

Format• Data made available no less than 2 weeks

prior to the QQR meetings• Complete and submit one week before:

– Quarterly review of Quality improvement plan– template

• At the review meeting - reporting by exception – Key areas for improvement– Actions– Strengths

Questions??

• Lucy.howes@loucoll.ac.uk Ext 3419

• Georgina.salt@loucoll.ac.uk Ext 6384

• Room: L004

Questions?

LOUGHBOROUGH COLLEGE