Post on 22-Nov-2014
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LOVE THE ONE YOU’RE WITHManaging Generational Conflict in the Workplace and
Parenting for the Economy of the Future
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"I see no hope for the future of our people if they are dependent on the frivolous youth of today, for they are reckless beyond words. When I was young, we were taught to be discreet, respectful of elders, but the present youth are exceedingly disrespectful and impatient.“
– Socrates, c. 400 BCImage credit: marzolino / 123RF Stock Photo
• Open-minded, expert
• Sentimental• Value due process• Children of Nomad• Children in Crisis
• Principled, creative• Ruthless, narcissistic• Value vision, values• Children of Hero• Children in High
• Rational, Competent• Unreflective, bold• Value community• Children of Prophet• Elder in Awakening
• Pragmatic• Cynical• Value liberty,
survival• Children of Artist• Children in
Awakening
Nomad Hero
ArtistProphet
• Silent• Homelan
d
• Boomers
• GI• Millennial
s
• Gen X
Nomad Hero
ArtistProphet
NomadWashington
HeroJefferson
ArtistT Roosevelt
ProphetLincolnImage credit: paolag / 123RF Stock Photo
WHAT GENERATION ARE YOU?
GI (1901-1924)
Silent (1925-1942)
Baby Boom
(1943-1960)
Gen X (1961-1980)
Millennial (1981-2004)
Homeland (2005-)
SILENT THANKSGIVING Thankful for Medicare and Social Security
Thankful they can help their Gen X children with their grandchildren
Thankful for Silver Sneakers class at the Y
Thankful their Boomer nephew won’t be bringing a tofu turkey this year
Listening to What a Wonderful World by Louis Armstrong
Watching It’s A Wonderful Life after the Macy’sThanksgiving Day parade
BOOMER THANKSGIVING Thankful for family, but particularly that their
children have finally moved out
Thankful that their son or daughter is finally coming home from Iraq or Afghanistan
Thankful that someone will be here that can download the Windows 8.1 update
Thankful for the FDA for approving Juvederm gel implants
Listening to Come Together by the Beatles
Watching The Big Chill after turkey dinner
GEN X THANKSGIVING Thankful for what they have today, not
tomorrow
Thankful they finally have a family and home, even though they don’t know how they’re going to care for parents and children at the same time
Thankful the stores are open so they can leave after turkey dinner
Thankful Dad went of town so they don’t have to do two separate turkey dinners
Listening to The Thanksgiving Song by Adam Sandler
Watching Planes, Trains and Automobiles
MILLENNIAL THANKSGIVING Thankful for Apple, Netflix, Hulu and Snapchat
Thankful the parents left my room like it was in high school, because I’m moving back in the spring after I graduate from college
Thankful for mom and dad’s healthcare plan, because I’m on it
Thankful Mom got the gluten-free bread for dressing
Want to eat at 4 because they’re serving turkey at a homeless shelter that morning
Listening to Thankful by Kelly Clarkson
Binge watching Season 6 of Breaking Bad on Netflix
Under 5
years
5 to 9 years
10 to 14
years
15 to 19
years
20 to 24
years
25 to 29
years
30 to 34
years
35 to 39
years
40 to 44
years
45 to 49
years
50 to 54
years
55 to 59
years
60 to 64
years
65 to 74
years
75 to 84
years
85 years and over
16,000
17,000
18,000
19,000
20,000
21,000
22,000
23,000
24,000
Series 1
Baby Boomers81 million
Generation X61 million
Millennials85 million
Homeland41 million
Silent & GI58 million
Total Non-Farm Payroll, Bureau of Labor Statistics, May 2013F-48 F-52 F-56 F-60 F-64 F-68 F-72 F-76 F-80 F-84 F-88 F-92 F-96 F-00 F-04 F-08 F-120
40,000
80,000
120,000
160,000
4.5 M Boomers/yearenter economy w/ 50M jobs
4.5 M Millennials/yearenter economy w/ 130M jobs
MANAGING MILLENNIALS
Image credit: michaeljung / 123RF Stock Photo
BABY BOOMER PARENTING
Protecting through involvement Focus on outcome Changing the world through their children What’s best for the GROUP of children Giving children what they need to be successful Aspirational – you can do anything! Everybody wins
Adapted from Frank N. Magid Associates, The Pluralist Generation, 2012
I trust Mom & Dad
Mom & Dad always give
me good advice
I listen to Mom & Dad
Boss reminds of Mom & Dad
I’ll listen to Boss
Adapted from Nicole Lipkin and April Perrymore, Y in the Workplace: Managing the "Me First" Generation, 2010
BARRIERS TO MILLENNIAL SUCCESS IN SALESAuthority – How to be an authority to older customers
Communications competence – talk on the phone
Endurance – stick with the program long enough to be successful
Social Networking – how to leverage your social network for business, and how to do old-school in person networking
BECOME AN AUTHORITY USING THE SPIN METHODHelp the client identify explicit needLet the client know you understand the need
Bring focus on how your solution (you) solves the need
ASK FOR THE BUSINESS
THE FOUR STAGES OF A SALES CALL
5% 80% 10% 5%
Successful sales professionals put their main effort here.
PRELIMINARIES
INVESTIGATING
DEMONSTRATINGCAPABILITIES
OBTAININGCOMMITMENT
Image credit: stlylephotographs / 123RF Stock Photo
SALES CALL RELUCTANCESales call reluctance is the fear of self-promotion in professional sales.
HOW YOUR SALES PEOPLE SPEND THEIR TIME
CSO Insight, 2011
TAKE ADVANTAGE OF THE MARKET ETHIC
11-Ja
n
22-Ja
n
2-Fe
b
13-F
eb
24-F
eb
7-Mar
18-M
ar
29-M
ar
9-Apr
20-A
pr
1-May
12-M
ay
23-M
ay3-
Jun
14-Ju
n
25-Ju
n6-
Jul
17-Ju
l
28-Ju
l
8-Aug
19-A
ug
30-A
ug
10-S
ep
21-S
ep2-
Oct
13-O
ct
24-O
ct
4-Nov
15-N
ov
26-N
ov
7-Dec
18-D
ec
29-D
ec0
5000
10000
15000
20000
25000
30000
35000
Anticipated Calls Cumulative Calls
OpportunityGap
SHOW MISSED OPPORTUNITIES & REVENUE IMPACT
Category MetricAnticipated Calls 32,700Cumulative Calls 26,501Missed Calls (6,199)Missed Meetings (32)Missed Deals (1/4) (8)Average Commission
$30,000
Missed Revenue $(240,000)
BECOME A SUPERCONNECTOR Introduce two other connectors or two people
with an idea in mind
Have a dinner of interesting people
Follow up
Re-establish contact
Show up
Interview people
Produce something of value
Time
Image credit: Ratchanida Thippayos / 123RF Stock Photo
Adapted from James Altrucher, Become a SuperConnector, October 2011
HIRING GOOD MILLENNIAL EMPLOYEES Be brutally honest in the interview
Don’t hire them if you sense a whiff of entitlement
Do a hunger check
Everyone announces themselves in the interview
Shake them up a little
When you find the good ones, help them move up – even if that means losing them
Lesley Jane Seymour, How I Hire: 6 Ways I Find and Hire Hardworking Millennials, Sept 24, 2103
HOW DOES THIS APPLY TO MY KIDS?
HERE COME THE GEN
X PARENTS!
GENERATION X PARENTING
Protecting through surveillance Evidence-based parenting Focus on process What’s best for MY child Teaching children what they need to be
successful Realistic – only do what you’re good at Only the best wins
Adapted from Frank N. Magid Associates, The Pluralist Generation, 2012
Houston47.7%
Dallas22.9%
Austin13.7%
San An-tonio8.1%
OKC3.2%
New Orleans2.1%
Nashville1.8%
Salt Lake0.4%
Only 9 MSAs (of largest 60) have created net new middle class jobs
since 2007. 48% were in Houston.
1975 – 2011 ChangesBachelor’s Degree Earnings: 13%Advanced Degree Earnings: 24%College Tuition increase: 127%
TEACH ENTREPRENEURSHIPHave them host a garage saleStart a local newspaper or niche blogBe a consultant to local retailersBecome a blogmaster for other kidsHave them write a book and sell it onlinePay them for good grades/to do their homeworkTEACH THEM HOW TO LEARN FROM FAILURE
James Altrucher, How to Turn Your 12 Year Old Into an Entrepreneur, December 2010, http://www.jamesaltucher.com/2010/12/how-to-turn-your-12-year-old-into-an-entrepreneur/
FUTURE SUCCESS LIES IN CURATION OF INFORMATION• Average person receives the
equivalent of 174 newspapers worth of information everyday – 500% increase from 1986
• Average person produces 200% more information than in 1986
• In 1986, you could store 75% of the knowledge needed for your job in your head, today it’s less than 10%
Image credit: michaeljung / 123RF Stock Photo
TEACH COMMUNICATION SKILLS• Public speaking/debate/drama
• Fundraising for non-profits or work at a phone bank for political campaigns
• Learn 7 Cs of Communication:• Clear
• Concise
• Concrete
• Correct
• Coherent
• Complete
• Courteous
Image credit: michaeljung / 123RF Stock Photo
THE FUTURE ISN’T PLASTICS, IT’S MRS. ROBINSON• 15% of managers already are
Millennials
• 25% of Baby Boomers say they will never retire
• Stay at home parenting peaked in 2004
• Only 39% of stay at home parents return to work in their original field
• Extension of careers beyond traditional retirement age will have same impact as women entering the workforce did
Image credit: michaeljung / 123RF Stock Photo
You should feel the greatest satisfaction if one day your subordinate can do your job better than you ever did, not disparaging. For this is the ultimate in achievement …. The next generation must be more than ready to fill our shoes; they must be ready to run faster in them. -Lieutenant Col. Om Prakash, 87th Flying Training Squadron commander
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