Make Staff Training “Stick”! - School Nutrition · 2017. 7. 7. · Title: Affiliation or...

transcript

Make Staff Training “Stick”!

AFFILIATION OR FINANCIAL DISCLOSURE

• Leanne Eko, SNS, RD

Communication and Training Manager

Office of Superintendent of Public Instruction

Olympia, WA

Objectives

• Examine adult learning principals and what they tell you

about how and what your staff learns.

• Explore strategies to implement in your training session.

• Identify three strategies that you can implement in your

staff training.

Best Training Ever!

The BEST training I attended was……..

It was the BEST training because........

Adult Learning Principals -RISE

•Respect

•Immediacy

•Safety

•Engagement

Adult Learning Principals

•Respect

•Immediacy

•Safety

•Engagement

Respect

Young Learners

• Adult Directed

• Accept new information

• Limited experiences

• Passive

Adult Learners

• Self Directed

• Challenge new

information

• Have experience and

life history

Adults are decision makers!

Respect

Young Learners

Goal = Earn a Grade

Adult Learners

Goal = ?

Respect

Demonstrating RESPECT:

–Honor individuals experiences and perspectives

– Know enough about the topic, learners, and situation

– Incorporate examples that are relevant

–Use understandable language

– Allow the learner to do something with the content

Respect

The trainer was educated on the topic and could

provide realistic ideas and carry our conversation in

the right direction.

Respect

Learning Needs and Resource Assessment

-What do the learners KNOW?

-What do the learners THINK?

Adults want to be heard!

Respect

I really liked the pre-class survey asking for my input

and perspective.

Respect

Adults want to know…

–What is expected of them (what are they going to

have to do)?

–How long is it going to take?

–Will there be time for questions / input?

Best Training Ever!

How can I show respect during a training?

•Respect

•Immediacy

•Safety

•Engagement

Immediacy

Immediacy :

– Learning needs to be immediately useful

– Attending to what is most pressing

–Connects learning back to learners work

Immediacy

Incorporating Immediacy :

–Understanding your learners

–Use a warm up to introduce a topic

–Connect learning back to learners life

–Reflect on new information

•Respect

•Immediacy

•Safety

•Engagement

Safety

Creating SAFETY :

– Set the parameters or objectives of the training

–Create a sequence of events

– Establish a nonjudgmental environment and

“affirm” ideas and comments

– Thoughtfully plan group work / interaction

•Respect

•Immediacy

•Safety

•Engagement

Engagement

20% of what we hear

40% of what we see and hear

80% of what we see, hear and do

Engagement

Strategies to Engage learners:

–Working in pairs or small groups

–Designing charts / visuals

–Compiling lists

–Compare / contrast ideas

–Using open-ended questions

Engagement

I liked how it was interactive, the activities led to good discussions.

The 4 A Model

Anchor

Anchor the learning to current knowledge,

past experiences and personal realities

Examples:

Interview

Share a story

Reflect

Describe an experience

Anchor

Current Knowledge:

Questions on one set of cards (one question per card)

Answers to questions on other set of cards

On “go” find the person with the matching question /

answer

Anchor

Past experiences:

Share a story with a partner about the funniest thing

a student has said in the lunch line.

Anchor

Realities:

Read this news article on Unpaid Student Meal

Charges – share your thoughts with your partner.

Add knowledge – hear, see, or experience

new information / content

Examples:

Listen to a presentation

Read a regulation

Watch a demonstration

Review a policy

Apply the knowledge to their work

Examples:

Outlines steps to a task that would meet all requirements

Practice with a partner

Discuss how a requirement could be applied

Complete a case study

Example:

At your table, share what you circled as most important;

together create a T-Chart with “Most Important” items listed on

left and corresponding “Why this is Most Important” on the right

What’s Most Important?

Why is it Important?

I loved talking to others and brainstorming on problems

that we were having.

Example:

In your groups make a sunshine wheel with what should be

considered when we test a new product

New Product

Preparations requirements

Holdingcapabilities

CostStudentAcceptability

Staff Input

Excellent mix of presentation, activities,

sharing and breaks.

Away - Connect the new learning back to

the their work / life

Examples:

Draft the steps to a task

Evaluate and propose changes to a current procedure

Discuss how a requirement could be applied at your site

Draw a picture to help you remember what we discussed today

– post it in your work area

Post this draft task in your work area – over the next two

weeks, jot down observations (what works / what doesn’t work)

and ideas for edits. Bring to our next staff meeting.

I am not leaving here feeling overwhelmed. I am leaving feeling empowered

and ready to proceed.

Make training stick!

Anchor

Training topic: Offer Vs Serve

Anchor

Make training STICK

✓Respect

✓Immediacy

✓Safety

✓Engagement

But…

✓The same person always takes over the

discussion…

✓The discussion turns negative…

✓I don’t have time…

Make training STICK

✓Reflect on what we discussed today

✓On your notecardSide 1: Name three strategies that you wish to

incorporate into your work

Side 2: Your name and address

Make training STICK

✓With a partner, exchange and review the

information on your notecard

✓Mail the notecard on September 1st

Make training STICK

• Leanne Eko, SNS, RD

Communication and Training Manager

Office of Superintendent of Public Instruction

Olympia, WA

Leanne.eko@k12.wa.us

http://www.k12.wa.us/ChildNutrition

PROFESSIONAL STANDARDS CODE

• This session provides one (1) CEU

– Key Area: Administration – 3000

– Key Topic: Human Resources and Staff Training - 3400

Make Staff Training “Stick”! - School Nutrition · 2017. 7. 7. · Title: Affiliation or...

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