Making It Better! Taking Your Innovative Documentation to the Next Level

transcript

Marta Rauch, Gail ChappellSTC Webinar, 2/24/2011

Your Presenters Today

Marta Rauch Principal Information DeveloperPlanning ID Team Lead

Gail ChappellSenior Principal Technical WriterJavaFX Team Lead

JavaFX Technical DocumentationEPM Documentation Portal Page

Agenda

Kindle, Tablets, Smart Phones Screencasts Translation Blogs, Twitter Web Analytics Fresh Content Accessibility User Comments, Ratings Question and Answer Session

Kindle, Tablets, Smart Phones: The New PC

Good Online library Usability testing Doc portal

Making it Better Kindle-compatible format Versatile iPad, iPhone, Droid, tablets Market leader Free eReaders

MarketGrowth

2010 2011 2012

Tablets 17 million 44 million 70 millioneReaders

10 million 14 million 16 million

Screencasts: A Supplement to Written Docs

Good Written docs +

screencasts

Making it Better Know your audience Know your content

http://download.oracle.com/javafx/1.3/tutorials/image_slideshow/video.html

Translation: Word Reduction is a Good Thing

Good Training Style guidelines

Making it Better Word reduction One glossary XML Content Management System Automation

% Words Reduced

Savings per Guide

Savings for All Languages

10% $2,880 $74,880

20% $5,760 $149,760

30% $8,640 $219,960

40% $11,520 $299,520

50% $14,400 $374,400

Blogs and Twitter: A Quick Dose of Information

Good Promotions Tidbits A day in the life

Making it Better Credibility Group accounts Accountability

Web Analytics: A Way to Measure Your Success

Good Usability tests Productivity metrics Customer feedback

Making it Better Track usage data Downloads Click-maps Entry and exit pages Automated reports

Fresh Content: A Hook to Keep Users Interested

Good Live website with

changing content

Making it Better Cohesive organization Showcase design End-of-life process

http://download.oracle.com/javafx/

Accessibility: Reaching All of Your Customers

Good Accessibility guidelines Alternative text

Making it Better Built in to template Reports Usability tests Screen readers Keyboard equivalents Accessibility checker

Comments and Ratings: Conversations With Users

Good Kudos, questions,

improvements, and bugs

Making it Better Guidelines Moderators Close-out policy

Key Takeaways

• Kindle, Tablets, Smart Phones: The new PC

• Screencasts: A supplement to written docs

• Translation: Word reduction is a good thing

• Blogs, Twitter: A quick dose of information

• Web Analytics: A way to measure your success

• Fresh Content: A hook to keep users interested

• Accessibility: Reaching all your customers

• Comments, Ratings: Conversations with users

Q U E S T I O N S & A N S W E R SQ U E S T I O N S & A N S W E R S

Final Thought

Thank You!

For more information, contact us:

marta.rauch@oracle.com

gail.chappell@oracle.com

Attend our presentations at these 2011 conferences: Content Management Strategies/DITA 2011, April 2-4 in Baltimore, MD STC Summit 2011 May 15-18 in Sacramento, CA

Making It Better! Taking Your Innovative Documentation to the Next Level

Technology