Post on 15-Dec-2015
transcript
Managed Knowledge Networks for Cancer,
Coronary Heart Disease and Mental Health in the
West of ScotlandAnnette Thain
MKN Project Managerannette.thain@nes.scot.nhs.uk
9th June 2004
Outline
• Libraries in the NHS• Recent changes in the NHS and the
effect on libraries• MKN Project
– Portals– Mapping – Networks
• Potential for co-operation
Beatson Oncology Centre Library
• Clinical queries• Current awareness services• Clinical Librarian service to multi-
professional teams• Research support• Education and CPD• Patient Information• Website
NHS Organisational changes
• Organisation of healthcare delivery– Partnership working with NHS, social
care and voluntary sector– Primary care led NHS– Managed Clinical Networks– Multi-professional team working
• Patient journey model• Provision of patient information
IT Developments
• Improved access to IT within NHS settings
• NHS Scotland e-Library http://www.elib.scot.nhs.uk
• Electronic access to national and local subscription resources
• Single Athens login to access services and subscription resources from any computer
Managed Knowledge Networks project
• Response to changing pattern of healthcare delivery eg MCNs
• Development of subject portals• Mapping of services in the west• Development of networks to meet
the changing needs
Mapping services: gathering the information
• NHS libraries and knowledge services
• Local authorities and social care information services
• Public libraries• HE/FE libraries• Voluntary groups and charities
I am well I have a problem
Symptoms/SignsExaminations
Diagnosis
Treatment/Procedure
Chronic illness/
Rehabilitation
Well again
InformationHealth improvementHealthier lifestyleRecognition of symptoms
SourcesNHS HI material/campaign/awarenessVoluntary sector/charitiesPrimary care/clinicsPublic libraries
InformationNHS Leaflets & consent formsPatient information material for charitiesSupport groups /friendsPractical information
SourcesClinicsNHS 24InternetCharitiesPublic librariesCommunity pharmacistsLA/Social work
OutcomeReinforces verbal informationResearch shows that the right information at the right time reduces anxietyBetter understanding, with this comes better coping and adherence to medication regimesIncrease patient informed consent
Patient Journey and sources of information
Health queries in public libraries
• Drug information• Background to recently diagnosed
conditions for themselves or a family member
• Local services and support groups• In depth queries often involving
rare conditions
Cancer information services in the West of Scotland
• Cancer Managed Clinical Networks are well established
• Lack of coordinated support for the multi-professional teams in the networks
• Need to improve equity of access to knowledge services
• Role of the knowledge portal for cancer
Mental Health Information
• Partnerships between NHS, local authorities and voluntary sector
• Emphasis on service information• Difficulty in identifying and sharing
best practice• MKN portal first attempts to
address the above
Mapping of services
• Complexity of the provision of information• Maps as a useful tool• Maps as an aid to planning • Patient journey and the role of information• Advantages of better understanding of the
needs of the users• Concept mapping tool
http://cmap.coginst.uwf.edu/samples/index.html
Directory of libraries and information providersincluding NHS, social care, voluntary sector, public libraries
Managed Knowledge Networks
• Support to ensure the portals are useful and meet user needs
• Services to better support the MCNs• Support for the sustainability of the
portal• Evaluation of websites• Increase our understand of user
needs
Knowledge Exchanges
• Virtual workspace– Upload documents, protocols etc– Organisational knowledge – minutes, reports etc– Sharing best practice
• Specific subject or geographic focus• Provide a useful tool for the MCNs and the
developing Community Health Partnerships• Sharing of tacit knowledge and expertise• Communication via a discussion forum
Communities of Practice
• Cut across boundaries• Cut across traditional hierarchies• Have a defined task or function• Be flexible to evolve• Managed by the members• Willingness to invest time and
effort
Examples of NHS and Public Library Co-operation in the
west• North Lanarkshire Health Information Points• East Renfrewshire Health Information
worker• Renfrewshire – Renfrew public library and
Macmillan Cancer Relief• D & G training GP surgery staff• Sandyford Initiative, Glasgow• Access Glasgow Health• Training A & C community NHS staff in a
public library computer cluster
Networks of libraries
• SHINE• GHI (Glasgow Health Information)• ALF (Ayrshire Libraries Forum)• Grampian Information• ?
NHS and Public Libraries
• Signposting: services and support• Health information to the public
– IT training– Support from the NHS libraries for
complex queries
• Training - Rural and Community staff• Awareness of services available to
NHS staff and partners
Contacts
We are very interested in examples of co-operation or suggestions for any aspect of the project.
please contact:
Annette Thain Project Manager NHS Education for Scotland 0141 223 1553 annette.thain@nes.scot.nhs.uk