Post on 24-May-2015
transcript
1Shawn Robert Martin – Strategic Business Development Managed Solutions, Inc. - 927 Wrigley Way – Milpitas, California 95035
Mobile: 925-808-1907 – Website: www.managedsolutionsit.com
Desktop Infrastructure Managed Services
Managed Solutions, Inc.
Global Solutions
2Shawn Robert Martin – Strategic Business Development Managed Solutions, Inc. - 927 Wrigley Way – Milpitas, California 95035
Mobile: 925-808-1907 – Website: www.managedsolutionsit.com
Desktop Infrastructure Services
3Shawn Robert Martin – Strategic Business Development Managed Solutions, Inc. - 927 Wrigley Way – Milpitas, California 95035
Mobile: 925-808-1907 – Website: www.managedsolutionsit.com
New Hire Deployments
Looking for a better way to Deploy Desktops & Laptops to new Employees and Contractors more efficiently and cost effectively, Managed Solutions has the vision, experience and resources to improve these services to the business.
Dedicated Uniformed Project TeamEvaluation of Current Deployment Processes Make Adjustments to Improve the Deployment Process
–Imaging Process–Application Installations & Packaging
Documentation of all New Hire Processes Validate Asset Inventory ProcessEnsure Desktop IT Security Policies Followed Implement New Hire Checklist & Flowchart Verification of Service Provided Implement SLA Based Service
4Shawn Robert Martin – Strategic Business Development Managed Solutions, Inc. - 927 Wrigley Way – Milpitas, California 95035
Mobile: 925-808-1907 – Website: www.managedsolutionsit.com
Terminations & Exits
Every company has employees who leave for one reason or another, ensuring you recover and secure company assets once someone has departed is essential to business continuity, data protection and information security.
Dedicated Uniformed Project TeamEvaluation of Current Termination Processes Make Adjustments to Improve the Termination Process
–Data Recovery & Storage–Hard Drive Reformatting
Documentation of all Termination Processes Validate Asset Inventory ProcessEnsure Desktop IT Security Policies Followed Implement Termination Checklist & Flowchart Verification of Service Provided Implement SLA Based Service
5Shawn Robert Martin – Strategic Business Development Managed Solutions, Inc. - 927 Wrigley Way – Milpitas, California 95035
Mobile: 925-808-1907 – Website: www.managedsolutionsit.com
Hardware Refresh & Lifecycle Planning
6Shawn Robert Martin – Strategic Business Development Managed Solutions, Inc. - 927 Wrigley Way – Milpitas, California 95035
Mobile: 925-808-1907 – Website: www.managedsolutionsit.com
• Identify and Place Service Desk Manager
• Introduction of Managed Solutions to the Business
• Define Roles & Responsibilities
• Conduct Staff Evaluations
• Evaluate Current Processes & Procedures
• Review Facilities Layout• Understand Knowledge
Base• Evaluate Incident
Management Application & Metrics Reporting
• Understand the Business’ Expectations of the Service Desk
• Document Processes and Procedures – Run Book
• Validate IT Security Compliancy & Controls
• Change Control Process• Asset Management• ITIL & Best Practices
Standards• Staffing Solutions• Develop SLA Delivery
Assurance Program• Metrics Reporting• Update Knowledge Base • New Hire & Term Process• Flowchart Ticketing • Remote Service Model
• Desktop Support as a Service• Create a Unified Department • Communicate with the
Business• Rotating Cross Trained
Services Team• Customer Sat Surveys• Implement Tech Stop• Implement an Organized
Service Delivery Model• Provide SLA Driven Services• Solve Recurring Break / Fixes• Mobile Device Support• Dedication to Continuous
Process Improvement
Service Desk Methodology
7Shawn Robert Martin – Strategic Business Development Managed Solutions, Inc. - 927 Wrigley Way – Milpitas, California 95035
Mobile: 925-808-1907 – Website: www.managedsolutionsit.com
Microsoft Office & OS Migrations
8Shawn Robert Martin – Strategic Business Development Managed Solutions, Inc. - 927 Wrigley Way – Milpitas, California 95035
Mobile: 925-808-1907 – Website: www.managedsolutionsit.com
Next Steps
9Shawn Robert Martin – Strategic Business Development Managed Solutions, Inc. - 927 Wrigley Way – Milpitas, California 95035
Mobile: 925-808-1907 – Website: www.managedsolutionsit.com
Questions & Answers