Post on 16-Jan-2016
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Management and Management and LeadershipLeadership
Introduction to BusinessIntroduction to Business
Chapter 7Chapter 7
What do Managers do?What do Managers do? PlanningPlanning
– Analyzing information, setting goals, making Analyzing information, setting goals, making decisions, etc…decisions, etc…
OrganizingOrganizing– Arranging the work and resourcesArranging the work and resources
StaffingStaffing– Obtaining, preparing, and paying employeesObtaining, preparing, and paying employees
ImplementingImplementing– Direct and lead people to accomplish the workDirect and lead people to accomplish the work
ControllingControlling– Determines the successDetermines the success
Levels of ManagementLevels of Management
TOP MANAGEMENTTOP MANAGEMENT– Referred to as Referred to as ExecutivesExecutives– Set long-term plansSet long-term plans– Accountable for profitability and successAccountable for profitability and success– Mostly Planning and ControllingMostly Planning and Controlling– Control of business communicationsControl of business communications
– Ex: Ex: CEO, President, COO, etc…CEO, President, COO, etc…
Levels of ManagementLevels of Management
Mid-ManagementMid-Management– Specialists with specific responsibilitiesSpecialists with specific responsibilities– Organizing, Staffing and ImplementingOrganizing, Staffing and Implementing– Coordinates their work with others Coordinates their work with others
managersmanagers
– EX: EX: Marketing manager, Operations Marketing manager, Operations manager, human resources managermanager, human resources manager
Levels of ManagementLevels of Management
SupervisorsSupervisors– First level of managementFirst level of management– Responsible for the work of a group of Responsible for the work of a group of
employeesemployees– Implementing plans of executivesImplementing plans of executives– Also have non-managerial duties:Also have non-managerial duties:
Day-to-day planningDay-to-day planningDistribute resourcesDistribute resourcesEvaluate employees’ workEvaluate employees’ work
Management StyleManagement Style
Managing a group of people is not an Managing a group of people is not an easy this to do. Each group is easy this to do. Each group is different and may be motivated in different and may be motivated in different ways. different ways.
– Tactical ManagementTactical Management– Strategic ManagementStrategic Management– Mixed ManagementMixed Management
Tactical ManagementTactical Management
The manager is more directive and The manager is more directive and controllingcontrolling
They make the major decisions and They make the major decisions and keep a close eye on workerskeep a close eye on workers
Crisis times? New employees?Crisis times? New employees?
Strategic ManagementStrategic Management
Experienced workers may need less Experienced workers may need less “control”“control”
Involve employees in decision Involve employees in decision makingmaking
Trust that employees are working Trust that employees are working towards a goal and will seek advice towards a goal and will seek advice when necessarywhen necessary
Mixed ManagementMixed Management
Combined use of tactical and Combined use of tactical and strategicstrategic
How a manager acts may depend on How a manager acts may depend on the issue at hand, how experienced the issue at hand, how experienced the workers are, working within a the workers are, working within a certain time frame or budget, etc…certain time frame or budget, etc…
Which to use???Which to use???
TACTICALTACTICAL Working with part-Working with part-
time or tempstime or temps Unmotivated Unmotivated
employeesemployees Tight time framesTight time frames New tasksNew tasks Employees not Employees not
involved in decision-involved in decision-makingmaking
STRATEGICSTRATEGIC Skilled and Skilled and
experienced experienced employeesemployees
Routine workRoutine work Employees enjoying Employees enjoying
workwork Improve group Improve group
relationsrelations Employees want Employees want
responsibilityresponsibility
What makes a Leader?What makes a Leader?
The ability to motivate individuals The ability to motivate individuals and groups to accomplish important and groups to accomplish important goalsgoals
People are the most important People are the most important resource of a business. If they are resource of a business. If they are not satisfied, they will not perform to not satisfied, they will not perform to abilityability
Leadership CharacteristicsLeadership Characteristics UnderstandingUnderstanding InitiativeInitiative DependabilityDependability JudgmentJudgment ObjectivityObjectivity ConfidenceConfidence StabilityStability CooperationCooperation HonestyHonesty CourageCourage CommunicationCommunication IntelligenceIntelligence
How to be a Leader …How to be a Leader …
Study leadershipStudy leadership– Read books or take coursesRead books or take courses
Participate in organizationsParticipate in organizations– Take roles in clubs, teams, etc…Take roles in clubs, teams, etc…
Practice leadership at workPractice leadership at work– Take on extra duties; initiativeTake on extra duties; initiative
Observe leadersObserve leaders– See what works and what does notSee what works and what does not
Work with a mentorWork with a mentor Do a self-analysis and ask for feedbackDo a self-analysis and ask for feedback
What is Human Relations?What is Human Relations?
The way people get along with each other.The way people get along with each other.
As a leader, why is this important to As a leader, why is this important to study?study?
Self Understanding, Understanding Others, Self Understanding, Understanding Others, Communication, Team Building, and Communication, Team Building, and Developing Job SatisfactionDeveloping Job Satisfaction
Human RelationsHuman Relations
Self Self UnderstandingUnderstanding
Know your own Know your own strengths and strengths and weaknessesweaknesses
Do not be predictable Do not be predictable or unfairor unfair
Which decisions are Which decisions are effective and which effective and which are notare not
Understanding Understanding OthersOthers
Recognize similaritiesRecognize similarities Differences can help a Differences can help a
companycompany Involve each person Involve each person
appropriatelyappropriately
Human RelationsHuman Relations
CommunicationCommunication Formal or informalFormal or informal Internal or externalInternal or external Vertical or horizontalVertical or horizontal Oral or writtenOral or written
Must use all types Must use all types Listening is part of Listening is part of
communicating!communicating!
Team BuildingTeam Building Combined skills are Combined skills are
stronger than stronger than individualsindividuals
Does everyone always Does everyone always get along?get along?
Team building can be Team building can be problem solvingproblem solving
Human RelationsHuman Relations
Job SatisfactionJob Satisfaction Jobs provide needed Jobs provide needed
benefitsbenefits More people are More people are
satisfied than notsatisfied than not Why are workers Why are workers
unhappy?unhappy? Happiness = Happiness =
productivity!productivity!
The impact of Influence!The impact of Influence!
Influence enables a person to affect Influence enables a person to affect the actions of othersthe actions of others
– POSITION INLFUENCEPOSITION INLFUENCE– REWARD INFLUENCEREWARD INFLUENCE– EXPERT INFLUENCEEXPERT INFLUENCE– IDENTITY INFLUENCEIDENTITY INFLUENCE