Managing Cross-Cultural Issues in Global Software Outsourcing

Lejla TORSCHOVA Lak-Chhay SEAN 10/04/2023 Team3.8 1

OUTSOURCING

10/04/2023 Team3.8 Lejla 2

FocusMoraleFlexibilityKnowledgeCost savingsStaffing levelsAccountability

Poor quality control

A lengthy bid process

Loss of strategic alignment

Decreased company loyalty

OUTSOURCING

10/04/2023 Team3.8 Lejla 3

FocusMoraleFlexibilityKnowledgeCost savingsStaffing levelsAccountability

Poor quality control

A lengthy bid process

Loss of strategic alignment

Decreased company loyaltyGLOBAL SOFTWARE PRODUCTION

OUTSOURCING SW DEVELOPMENT

  SW DEVELOPMENT Offshore locations Outsourcing Country

OUTSOURCERS SW SUPPLIERS

Client Country MAINTAIN bridgehead teams IN

IN EXECUTIVES

LOCATE

10/04/2023 Team3.8 Lejla 4

  SW DEVELOPMENT Offshore locations Outsourcing Country

OUTSOURCERS SW SUPPLIERS

Client Country MAINTAIN bridgehead teams IN

IN EXECUTIVES

LOCATE

10/04/2023 Team3.8 Lejla 5

India is the most ideal place to outsource to, because India offers several advantages !!!

Cross border outsourcing

10/04/2023 Team3.8 Lejla 6

Adapt to different ways of working

Cultural norms of

social behaviou

r

Attitudes towards authority

Language

Challenges

Strategic Choice of Projects1

Appropriate Choice10/04/2023 Team3.8 Lak-Chhay 7

Strategic Choice of Projects2

Value in Learning10/04/2023 Team3.8 Lak-Chhay 8

COMMON

SYSTEM

10/04/2023 Team3.8 Lejla 9

Manage the Relationship

Staffing Issues

Cultural Bridging

10/04/2023 Team3.8 Lak-Chhay 10

Training

10/04/2023 Team3.8 Lak-Chhay 11

Training

10/04/2023 Team3.8 Lak-Chhay 12

ConclusionWAYS TO SOLVE PROBLEMS AND CHALLENGES IN CROSS-

BORDER SOFTWARE OUTSOURCING RELATIONSHIP INVOLVE :

INITIAL STRATEGIC CHOICE OF APPROPRIATE PROJECTS

WAYS OF MANAGING AND RELATIONSHIP APPROACHES TO STAFFING AND TRAINING

WHEN WORKING IN CONTEMPORARY WORLD WE NEED TO MAKE EXTRA EFFORTS TO TACLE CC ISSUES. THIS LEADS TO :

MORE EFFECTIVE BUSINESS PRACTICES IN AREA SUCH AS CROSS BORDER SW OUTSOURCING

TO A WORLD OF INCREASED CC UNDERSTANDING 10/04/2023 Team3.8 Lejla 13

THANK FOR YOUR ATTENTION

ANY QUESTIONS?

10/04/2023 Team3.X 14

How cultural bridger can be recruited and retained?