MANAGING-CUSTOMER-SERVICES.COMPANY OVERVIEW P2P 360.

SUBMITTED TO MD.HASAN

SUBMITTED BY.

ABOUT-P2P P2P-IS A BANGLADESHI BASED INTERIOR-EXTERIOR AS WELL TOTAL HOME SOLUTION ONE STOP SERVICE,CONCERN OF GPH BANGLADESH. P2P THAT MEANS PLAN TO PERFECTION FOR CUSTOMER. IN 2016,IT HAS FORMED ITS OPERATIONS.LOATION:MEHEDIBAG,GOALPAHAR-MOAR.MOTTO:BASE-TO-TOP-ONE-STOP.BUSINESS-TYPE:IMPORTED-ITEMSMission To achieve ultimate customer satisfaction by providing quality products, personalize

level of service and making continuous improvements in every step of customer experience.

Vision To attain superior professional standard through quality, commitment, innovation

and usage of new technology.

ABOUT P2PCOMPANY LOCATION:MEHEDIBAG,GOALPAHARMOAR• Type Of Business • One-stop solution for building, construction and refurbishment of any structure

and material supplies on those projects. From conceptualization to maintenance of the completed projects everything will be catered under one roof.

• Planning & Design• Engineering• Construction• Architecture.• Interior & Exterior.• Commercial.• Residential.• Industrial.• Eco ideas.• Life Style.• Building Materials.• One Stop Service

PRODUCTS

• DOORS• FASCINATING-WALLPAPERS• TILES• SANITARY• FURNITURE.• KITHCEN-SOLUTION• WOODEN-TILES• CURTAIN• LOCKS• LUXARY-SOFA• SHOW..PIECE• ETC

ACCORDING-TO-VARIOUS-MODEL-ANALYIS

ATTENTION:p2p-attracts-easilyPeopleINTEREST:p2p-is-very-interistingDESIRE: obviously-every-items-are-desirable.ACTION: impressive-and-lucrative.

According-to-SWOT-model-P2PSTRENGTH-WELL-DECORATED,HOT-PLACE-,GOOD-MATERIALS,GOOD-SERVICE-PROVIDER,STAFFS-ARE-COMMUNICATIVE.

WEAKNESS:EXPENSIVE,FRAGILE-ITEMS.OPPORTUNITIES:FOR-CUSTOMER-ONE-STOP-SOLUTION.

THREATS:EXPENSIVE,MARKET-AVAILABILITY.

ACCORDING-TO-7PPRICE-EXPENSIVE

PLACE-HOT-PLACE

PROCESS-FAST

PRODUCT-MODERN

PEOPLE-COMMUNICATIVE

PHYSICAL-EVIDANCE-IT-HAS-EXISTING

PROMOTION-IT-DEVELOPING-DAY-BY-DAY.

SELLING-GRAPHSSales

DOORWALLPAPERFURNITUREFITTINGSCURDINSHOWPIECE

OVERALL-PRODUCTS

KYC-KNOW-TO-YOUR-CUSTOMER

PLATINUM

GOLD

SILVER

BRONJE

RECOMMENDATION• AS-WE-STUDENT-OF-BUSINESS.-OVERALL-COMPANY-• WAS-GOOD-MAJORITY-WAS-IMPORTED-• BANKOK-CHINA-BASED• 10-18-PERCENT-EXPENSIVE-THAN-JUBLEE-ROAD-RETAILER.• -SERVICE-PROVIDER-SALES-PEOPLE-WERE-EXCELLENT-AT-P2P.