1.Form 6 small teams

2.Team 2-4-6 list your top 10 traits of a good manager

3.Team 1-3-5 list you top 10 traits of a good leader

Manager Leader External Internal Characteristics Character Process Driven Outcome Oriented Reactive Proactive Rules-Based Values-Based Don’t Do the Wrong Do the Right

Thing Thing Organization Direction

No – effective management requires a very important skill set but it is not enough by itself

You will need the skills of a good manager but these skills require direction and values to be truly effective

Like the pilot who came on the loudspeaker…

“I have some good news and bad news…”

“The good news is – we’re making great time!”

“the bad news is – we’re lost!!!”

Recognizing that leadership comes first Based on research, facts and experience Leadership is values-based Leadership is a commitment to personal

consistency Leadership produces real tangible results Leadership without outcomes is just PR People believe what you do before they

believe what you say

Leadership is the process of providing positive personal modeling, support and guidance to reach valued outcomes through the mechanisms and skills of effective management.

Leadership is about who you are and your commitment to certain values

There are many types of leaders Some are upfront – some are behind

the scenes You can develop a leadership style that

matches your personality But leadership is based on 3 critical

building blocks

Commitment to values

Willingness to change and grow (on a personal and corporate level)

Achieving real change

Respect for Everyone/Honesty Team Work Excellence Hard Work/Efficiency/Working Smart Proactive Promote and Support the Vision, Mission

and values of the Agency Do the Best for Our Customers/Individuals Outcomes Innovation/Creativity Taking Calculated Chances/Reasonable

Risks

Clear and direct statements of Mission, Vision and Values

Commitment by everyone to these

Operationalizing values

Clear outcomes

Decision Tree Customers/Individuals Company Other Staff Me

Yes – this stuff actually works in the real world

Get back in you teams and answer the following

Can you state these for your agency?

On a scale from 1 – 10 (1 = low – 10 = high) how would you rate the agency’s overall commitment to change?

Do you feel that upper management is committed to change?

We will review this training

Think about this… What are your preferred vision, values

and outcomes? What are your expectations for

yourself and for those around you? What supports do you need? What skills do you need to be more

effective ?

Does the agency have a clear vision and values?

Does the agency have reasonable plans to put its vision and values into action?

If so, do you know what they are?

Do you know what is expected of you? Do you feel comfortable with it? Do you have the resources and support

that you need to accomplish these expectations?

Are people held accountable (in a good way) for attaining these outcomes?

This is someone that you admire and would love to work with

What makes them so effective? How do others respond to them?

Be that boss!!!

Developing and defining your agency's values