Managing Notifications from the Support Portal

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Managed Case Status Alerts

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Access the Service Request Alerts

Go to: https://support.avaya.com Log in Scroll to the bottom of the screen under ALERTS & REPORTS Select Service Request Alerts

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Managed Case Status Alerts

You can create an alert based on Site or SR Number

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Managed Case Status Alerts

Select Create an Alert from the Case Status Alerts Menu

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Select your Parameters

Although other parameters are listed, for SR Alerts, you should select the Case Events to Monitor:

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Select your Contact Options

You can set up email alerts to your SSO account, or choose other methods of being notified

Other Contact options

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Set you Case Alert Notification Schedule

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Name your Alert for Easier Management

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Managed Case Status Alerts by Sold To

When you select the “Sold To” option, and select Submit, the list of Sold Tos associated to your SSO login account will be displayed.

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Managed Case Status Alerts by Sold To

> You can select ALL Sold Tos by using the Select All button

> You can hand-pick sold to’s by using the check box

> You can search for Sold To IDs or Names by entering partial strings and select Search

> Follow the parameter setting as per the previous slides

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E-Notifications

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Accessing the

Go to https://support.avaya.com Log in Select the MY PROFILE hyperlink

Select the E-NOTIFICATIONS tab

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Avaya E-Notifications

From here, you can select all notifications …

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Avaya E-Notifications

… or you can specify products, and even releases